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“Excellent Stay”

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Holiday Inn Wilkes Barre East Mountain
Ranked #8 of 21 Hotels in Wilkes-Barre
Certificate of Excellence
Reviewed 14 July 2014

Great stay for one night for a wedding. Staff was great, and accommodating, especially while undergoing some construction. The hotel staff was wonderful, and we would definitely stay at this hotel again.

  • Stayed: July 2014, travelled as a couple
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Review collected in partnership with Best Western
Thank TomSueNY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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286 - 292 of 583 reviews

Reviewed 13 July 2014

We stayed at this hotel for one night passing through Pennsylvania on our way to NYC. I've stayed in a 5-6 Best Western Plus hotels, and this was perhaps one of the worst so far. I had requested a higher floor with a view of the hills (as mentioned in a tip from previous visitors). We were given a second floor room with a view of air conditioning units (see photo) and trees in the background. The room itself was OK, but nothing spectacular. The bathrooms need updating (see below). the in-room air conditioning units was very loud and the view (as mentioned above) was awful. I'm sure the hotel was not sold out and better rooms were available as the parking lot was quite empty.

The hotel is currently undergoing renovation (it will become a Holiday Inn later this year) and when we arrived, it took forever for the elevators to arrive. One of the elevators was being used to bring down bathroom countertops. After settling in, we decided to try the pool and hot tub. The pool was cold and the hot tub wasn't working (turned on timer but nothing happened) and the water looked disgusting. We gave up and decided to head back to our rooms, again waiting for the elevators to arrive. We gave up, and tried the stairs, but they were locked so we asked someone to unlock them since we were only going up one flight of stairs. Then both elevators arrived, both being used to carry down items from higher floors (more countertops, the other folded-up boxes). It seemed that hotel staff and/or repairmen didn't seem to care that hotel guests were actually wanting to use them.

  • Stayed: July 2014, travelled with family
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1  Thank NJDFan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 July 2014

....I find that you get alot for your money if you choose to stay at this hotel...the free breakfast is great, the jacuzzi is so re- freshing and the indoor pool as well..plus they have a great fitness center...the food at the Wildflowers restaurant and The Bistro....Oh so good! It's a good deal!

  • Stayed: July 2014, travelled with family
    • Value
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Review collected in partnership with Best Western
Thank Donna R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 July 2014

This is a very nice hotel. It's close to several restaurants and shopping. Our only complaint is that the room is a little dated (although clean), but I understand that the hotel is being renovated soon. Highly recommended.

  • Stayed: June 2014, travelled with family
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Thank Team_LD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 July 2014

The exceptionally wonderful staff always assures an exceptional stay. Hotel is spotless; the grounds are beautifully maintained. We have stayed here several times and have always had an outstanding experience.

  • Stayed: July 2014, travelled as a couple
    • Value
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Review collected in partnership with Best Western
Thank 14marylinv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 July 2014

Short and sweet, this is by far the best run property in Wilkes-Barre, Pa. Rooms are nice and clean, comfortable, bed is comfortable, not to hard. A full service hotel at reasonable rates! I have stayed here a few times for more than a week at a time, close to everything! Clean without the perfume smell!!!

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Robert S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 July 2014 via mobile

I was pleasantly surprised at what a beautiful hotel this is. They are renovating, and you would never know it needed renovations. This will become a Holiday Inn after October.
The room is lovely, it is a non-smoking room and has a microwave, refrigerator, coffee maker with plenty of coffee cups sugar, creamer A 32" flat screen TV on the wall, plenty of lighting , I personally had a king size bed. The bathroom was large , the sink area in the bathroom has plenty of space, the washcloth was extremely soft. Open area to hang your clothes rather than a closet but totally sufficient. This hotel had an indoor pool, which I didn't get to use because I got in too late. And I know they had a sauna but it was raining when I got in last night. This day included a Deluxe buffet breakfast , which the gratuity is included.
I give this hotel a 5 stars out of 5.

Stayed: July 2014, travelled on business
1  Thank Sheila_Friedman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Wilkes Barre East Mountain

Address: 600 Wildflower Dr, Wilkes-Barre, PA 18702-7928 (Formerly Best Western)
Phone Number:
Region: United States > Pennsylvania > Pocono Mountains Region > Luzerne County > Wilkes-Barre
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Wilkes-Barre
#3 Family Hotel in Wilkes-Barre
#4 Business Hotel in Wilkes-Barre
Price Range: £61 - £119 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Wilkes Barre East Mountain 3*
Number of rooms: 152
Official Description (provided by the hotel):
Full service hotel with two restaurants on premises. Bistro & Lounge with outdoor seating. A hearty hot breakfast buffet included with every room. Large indoor pool, spa & sauna. Complimentary Business center, Wi-Fi, Fax & copy service, Iron & ironing board, Hair Dryer and Courtesy Airport & Casino shuttle. Meeting & Banquet rooms. ... more   less 
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Also Known As:
Best Western Plus East Mountain Hotel Wilkes-Barre
Best Western Plus East Mountain Inn And Suites
Best Western Wilkes Barre

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