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“Exceptional Service and Clean Hotel”

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Holiday Inn Wilkes Barre East Mountain
Ranked #5 of 20 Hotels in Wilkes-Barre
Certificate of Excellence
A TripAdvisor Member
“Exceptional Service and Clean Hotel”
Reviewed 4 April 2005

I arrived at this hotel on Sunday March 20, 2005 and was greeted with a smile and a friendly "hello, welcome to East Mountain Inn." The desk clerk was very courteous and helpful. I checked into my room and found it to be very clean and spacious with a beautiful view.

I had dinner in the Wildflowers Restaurant where I enjoyed their spectacular food and exceptional service. Everything from Appetizer to Dessert was fabulous and the Pianist was breathtaking.

I enjoyed the indoor pool which was relaxing after a good workout in the fitness center.

I had an enjoyable two night stay at East Mountain Inn and would strongly recommend it to anyone traveling to the Wilkes-Barre area. It has a convenient location and outstanding service.

Kudos to the Management and Staff keep up the good work!!

  • Stayed March 2005, travelled on business
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (106)
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English first
Ridgefield, NJ
Level 2 Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 3 November 2004

Overall, this hotel wasn't bad, I just expected more. The website boasts that it's "Rated 3 Diamonds by AAA and 3 Stars by Mobil, it is a perennial winner of the Best Western Director's Award for Excellence." So, I assumed that with fairly good ratings, the hotel would be quite nice.

First off, if you are planning on visiting this area this time of the year, be prepared to share the hotel with lady bugs. Fall is lady bug season and they are everywhere. We originally noticed them covering the entire outside of the building upon arriving, but then found out they were actually in the hotel too... in the rooms, restaurant and especially in the hallways and stairs. I guess it could've of been a much worse type of infestation, but a bug is a bug to me. The front desk assured us that if there were too many lady bugs in the room, someone would come vacuum them out... we opted to put them out the window ourselves.

The room was nice. It was a suite that had a living room with a television, full size pull out couch, mini kitchen and a table with seating for four. Then there was the bathroom and the bedroom with a huge king size bed, another television, desk and a really nice view. I really had no complaints about the room itself other than a musky medicine smell and the ladybugs. The hotel had an assortment of movies, video games and music to rent through the television, as well as Internet access that wasn't hooked up yet. However, all these features were quite expensive, ranging from $6.95 for an hour of a Nintendo 64 game to $13 for a new movie.

The service of the hotel could've been better, however. There were two restaurants, one that was expensive called Wildflowers and another that was cheaper called the Sunset Grill. Neither was opened because there was a wedding going on, a definite downside to have the hotel rent out banquet rooms. After getting quite agitated, the front desk got someone to serve us at the Sunset Grill where the food was not good. It was definitely just freezer food reheated and the soda was watered down.

There was a nice sized heated indoor pool that could've been cleaner. There was also a whirlpool that needed a cleaning. Also there was a sauna and fitness room. They were all nice amenities. Overall, the stay was okay, but I just expected more. I wouldn't go back unless I had too... the hotel definitely has room for improvement.

  • Stayed October 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank rcr115
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Wilkes Barre East Mountain

Property: Holiday Inn Wilkes Barre East Mountain
Address: 600 Wildflower Dr, Wilkes-Barre, PA 18702-7928 (Formerly Best Western)
Phone Number:
Region: United States > Pennsylvania > Pocono Mountains Region > Luzerne County > Wilkes-Barre
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Wilkes-Barre
#3 Family Hotel in Wilkes-Barre
#4 Business Hotel in Wilkes-Barre
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Holiday Inn Wilkes Barre East Mountain 3*
Number of rooms: 152
Official Description (provided by the hotel):
Full service hotel with two restaurants on premises. Bistro & Lounge with outdoor seating. A hearty hot breakfast buffet included with every room. Large indoor pool, spa & sauna. Complimentary Business center, Wi-Fi, Fax & copy service, Iron & ironing board, Hair Dryer and Courtesy Airport & Casino shuttle. Meeting & Banquet rooms. ... more   less 
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Also Known As:
Best Western Plus East Mountain Hotel Wilkes-Barre
Best Western Plus East Mountain Inn And Suites
Best Western Wilkes Barre

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