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“"slamming Doors"”

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Holiday Inn Express Wilkes Barre East
Ranked #15 of 21 Hotels in Wilkes-Barre
Reviewed 13 November 2013

Stayed 1 night here for a college visit, the hotel itself was clean and the staff were very helpful with directions on where we wanted to go, and very friendly but the noise from the hallway kept you up all night long. There were multiple families staying in the rooms across from us and they were in and out at least a hundred times , each time louder than before.The doors slamming and the noise sounded like they were right there in our room,people have no respect for other people trying to sleep,called down to complain the noise would cease for a couple minutes then start up again. They need to do something to soundproof their rooms! Nice breakfast though.

  • Stayed: November 2013, travelled with family
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Thank Christa R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Wilkes Barre East, responded to this reviewResponded 28 November 2013

Dear Christa R,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding our staff and cleanliness.

However, We’re sorry about the noise during your stay. We will look into this point. I understand the discomfort this caused you. Again, I do apologize and regret that this impacted your experience at our hotel. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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149 - 155 of 273 reviews

Reviewed 11 November 2013

Nothing to right home about. Hard to find, maybe the roads have recently changed. In need of renovations. Main hall carpets are worn. The room was clean but nothing exceptional.
Staff was friendly and helpful. Breakfast was good.

  • Stayed: November 2013, travelled with family
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Thank Michael S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Wilkes Barre East, responded to this reviewResponded 26 November 2013

Dear Michael S,

Thank you for staying with us. I am glad you liked our breakfast as well as our friendly staff. Our hotel is very proud of its level of service, cleanliness and quality of its product and for this reason your comments are very troubling and will certainly be looked into. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Jaime W
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 November 2013

My husband and I stayed at this hotel recently on our drive across PA from Ohio on our way to Boston, MA. I made the reservation prior to our trip and found this Holiday Inn Express to be close to the highway making it easy to access. The price was right. I was hopeful that it would be a pleasant one night stay when we were offered complimentary shuttle service within a 2 mile radius of the hotel. We had been on the road a while and were tired so the offer of a ride was appreciated. However the bed was the worst. Very hard and with a plastic type mattress pad that made me hot and sweaty during the night even without heat on in the room. I would have gotten up and taken it off but I am leery of removing mattress pads in hotel rooms. It was not a good night of sleep for me at all. The breakfast is so so but is complimentary. The staff at the hotel were very nice.

Room Tip: check your mattress pad if you don't like plastic on your bed.
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  • Stayed: October 2013, travelled as a couple
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Thank Sally S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Wilkes Barre East, responded to this reviewResponded 20 November 2013

Dear Sally S,

Thank you for your review regarding your recent visit at our hotel and for providing us with your valuable feedback. We appreciate and wish to thank you for the kind words on the staff. On the other hand, my apologies for the inconvenience you experienced over the mattress. Rest assured that your comments will be looked into and take actions accordingly. I assure you that every comment, no matter how small, is taken very seriously. We hope to get a chance of hosting you again and show you how great our hotel is.

Sincerely,

Karen G.
Case Manager
IHGCare

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Reviewed 3 November 2013

By far the worst hotel we have stayed in in years. Non-stop slamming of doors and yelling out in the hallways from 11pm-3am. Not just a few but every 10 minutes someone was slamming a door shut. After calling the front desk at 1am then having go to downstairs again at 2:30am the noise did not stop.
We were in town from DC for a concert and decided to stay the night - we would have been better off making the 4 hour drive back after the show was over.

  • Stayed: November 2013, travelled with family
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1  Thank alainacarter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Wilkes Barre East, responded to this reviewResponded 19 November 2013

Dear alainacarter,

WI certainly appreciate you taking the time to share your feedback. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible.

Please accept my sincere apology for the noise challenges you experienced during your stay. It is certainly regrettable you were not happy with your overall experience with us.

While we understand that your stay was less than satisfactory, we hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Joel B
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 October 2013

Very clean, good comfortable bed, nice hot shower with good water pressure. Easy on and off the freeway, close to places to eat and restaurants. Staff friendly and helpful. This was our second time we will be back for a third time.

Room Tip: Upper level rooms quiet.
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  • Stayed: October 2013, travelled on business
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Thank Marie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 October 2013

What a great hotel stay. The room was clean, the lobby was inviting, and the check in was fast. Of course I was able to have a few chocolate chip cookies while I waited for the lady in front of me to check in. The bathroom was up to par as was the comfort of the bed.

  • Stayed: October 2013, travelled on business
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Thank EatLocalBuyLocal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 October 2013

Very impressed with this property. Rooms and bath are small but nicely appointed.. Furnishings were clean and neat. Breakfast was outstanding with two kinds of sausage, scrambled eggs( steaming hot) and all the other usual items. Only drawback to our king bed was it was very hard. Rooms are small but fine for two people. Shuttle to the casino was prompt and friendly as were the front desk clerks. I can recommend this property.

  • Stayed: October 2013, travelled as a couple
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Thank laketrout
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Wilkes Barre East

Address: 1063 Highway 315 Blvd, Wilkes-Barre, PA 18702-6926
Phone Number:
Region: United States > Pennsylvania > Pocono Mountains Region > Luzerne County > Wilkes-Barre
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #15 of 21 Hotels in Wilkes-Barre
Price Range: £66 - £93 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Wilkes Barre East 2.5*
Number of rooms: 117
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Wilkes-Barre East. We welcome you to historic Wilkes-Barre and our hotel, the newly renovated Holiday Inn Express. Located in the Pocono foothills, this Wilkes-Barre, Pennsylvania hotel is ideal for business & leisure travelers with its easy access to I-81 and Hwy. 315. Business travelers seeking Wilkes-Barre accommodations will appreciate our hotel's courtesy shuttle to the Wilkes-Barre/Scranton Airport (AVP), just eight miles away. We re convenient to businesses such as Fortune Fabrics, American Silk and the Social Security Center. Additionally, the Veterans Administration Hospital is one mile away. Leisure travelers enjoying a getaway to the Poconos will love our location. From a heritage tour to a sporting weekend, we want to be your home away from home. Our hotel in Wilkes-Barre is a great starting point for day trips to Rickett s Glen State Park, and we re only one mile from the Mohegan Sun Casino. Wachovia Arena is three miles away. This newly renovated Wilkes-Barre hotel offers you one of the best hotel deals in Wilkes-Barre. We offer a courtesy shuttle for trips within a mile of our hotel. From our indoor heated pool (opening Sept 2009) to the on-site fitness center, our hotel has upgraded amenities you can enjoy. In addition, our high-speed, wireless Internet access helps you stay connected. So on your next visit to the Diamond City, Stay Smart at the Holiday Inn Express hotel in Wilkes-Barre, PA. ... more   less 
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Also Known As:
Holiday Inn Express Wilkes Barre East Hotel Wilkes-Barre
Wilkes-Barre Holiday Inn
Holiday Inn Wilkes Barre
Hampton Inn Wilkes-Barre

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