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“Clean & quiet”

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Holiday Inn Express Wilkes Barre East
Ranked #15 of 20 Hotels in Wilkes-Barre
Reviewed 20 May 2014

Nice hotel, easy to find right off I81 and near restaurants and a mile from the Mohegan Sun casino. Hotel does have a shuttle which we did not use. We like the no pets policy....too many hotels are allowing them. Breakfast was good, 24 hour coffee.

Stayed: May 2014, travelled as a couple
Thank Gail U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bill L, Director of Sales at Holiday Inn Express Wilkes Barre East, responded to this reviewResponded 21 May 2014

Thank you for taking the time to provide us with a review regarding your most recent stay. We always enjoy hearing from our guests. I am glad that your stay here was a positive one and that you enjoyed our breakfast and 24 hour coffee. It is those types of comments that we use to make sure that your stay is the best that it can be down to the smallest of details. Thank you again and we look forward to having you stay with us in the future.

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Reviews (267)
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131 - 137 of 267 reviews

Reviewed 14 May 2014

Hotel was very well kept, clean modern, helpful staff. Hotel was quiet, did not hear highway. Hotel off I 81. Restaurants nearby, you will need to drive, , hotel does have shuttle. Gym was good for a workout.

  • Stayed: May 2014, travelled with family
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Thank Michael B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bill L, Director of Sales at Holiday Inn Express Wilkes Barre East, responded to this reviewResponded 21 May 2014

Thank you for taking some time to write a review about your most recent stay with us. Any feedback that we receive from our guests whether it be positive or negative is always welcome. In your case, we are pleased to hear that that your experience was a good one and we thank you for all of the positive comments. We look forward to having you stay with us again.

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Reviewed 11 May 2014

We stayed here night before last on our way north. We choose HIE mainly because of their no pets policy, too many other chains allow pets. We have always enjoyed our stays, however short. The condition of the hotel was very good, no visible stains on the carpets, no disrepair visible. Good showers, nice bathrooms. decent breakfast all for a reasonable price. This particular room was smaller than most, with lots of furniture to crowd the space. But the bed was comfortable, even luxurious. We had a nice view from the 5th floor facing route 315. We'll keep this one on the list for future travel.

  • Stayed: May 2014, travelled as a couple
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Thank nancy34110
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bill L, Director of Sales at Holiday Inn Express Wilkes Barre East, responded to this reviewResponded 21 May 2014

Thank you so much for taking the time to write a review regarding your stay with us. We appreciate your repeat business across our brand and for giving us those positive remarks. I am glad to see that your overall experience was an enjoyable one and we look forward to having you stay with us again the next time you are in the area.

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Reviewed 1 May 2014

This Holiday Inn Express is usually our favorite, but the last time we stayed we were disappointed. After a long day of traveling, we checked in with no problem. However, once we stepped in the elevator we saw a sign informing us that there would be no water available at all in the hotel from 11 pm that night until 5 am in the morning (therefore, no showering, flushing toilet, or drinking water). We thought we should have been told this upon check in. I'm sure we would have stayed anyway, but it seemed wrong that we weren't told up front. We also felt it would have been a good idea if they had offered us a bottle of water to have. Upon checkout I mentioned this to the front desk employee and he basically "blew it off". We were very disappointed. This is a hotel that we stay at frequently and have always been pleased. We have also always taken the time to praise the staff. Also, the breakfast is usually good, but this particular time the hot food (eggs especially) were cold.

  • Stayed: April 2014, travelled as a couple
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1  Thank Karen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bill L, Director of Sales at Holiday Inn Express Wilkes Barre East, responded to this reviewResponded 2 May 2014

Thank you so much for taking the time to write a review regarding your last stay with us. While we are very happy that you regularly stay here and have had good experiences in the past, we want to offer our sincerest apologies for not living up to that same standard that you have come to expect from us. It is our goal to make your stay as wonderful an experience as possible from start to finish. The fact that we seemed to have missed the mark on several points during your stay is truly disappointing to us and hopefully you will give us another opportunity to prove ourselves to you. Again, thank you for bringing these issues to our attention so that we may correct them so that we may make your next visit with us a wonderful one.

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Reviewed 30 January 2014

This was another clean and quite Holiday Inn Express I stayed on during a business trip. My room was clean, spacious and quite. Rooms at the back of the hotel face a wooded hill with no view or noise. Breakfast was fresh and tasty! I will stay here again on my next trip.

Room Tip: Always select a room away from the elevator and ice/soda machines.
  • Stayed: January 2014, travelled on business
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Thank Jmesis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 January 2014

If you like to crawl under a desk that barely fits between the bed and wall to plug in your laptop, this place is for you. Very musty smelling and noisy refrigerator will cause you not to get the best restful night. The breakfast was nice and the front desk person during the day was very pleasant. The sink dripped and just needs a fresh upgrade. The price was very high for an under performing hotel.

  • Stayed: January 2014, travelled solo
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Thank drivingmylifeaway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Wilkes Barre East, responded to this reviewResponded 9 February 2014

Dear Mark F,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the accommodations you received prevented you from fully enjoying your time at the hotel. We did appreciate seeing your positive comments for the breakfast and staff. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We have shared your comments with the staff and we’re confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we hope to have the pleasure of serving you again soon.

Sincerely,

Adrian D
Case Manager
IHGCare

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Reviewed 17 January 2014

I called to find if rooms were available and would they honor a "room saver" coupon. The desk person(Louis) I believe this was his name, had a attitude from the start. I was told coupon was not good on weekends and only for Queen beds. This is not the case with this coupon and this is bait and switch as far as I'm concerned . when I told him that across the street would honor his coupon he told me "then go there". Grumpy people like this really should work for a major company.

Stayed: January 2014, travelled with family
Thank njbell32016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Wilkes Barre East, responded to this reviewResponded 2 February 2014

Dear njbell3,

Thank you for taking the time to post a review of our property. I am sorry to read about the inconveniences experienced. I have sent you a private message to discuss further.

Regards,

Pam G
Case Manager
IHGCare

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Additional Information about Holiday Inn Express Wilkes Barre East

Address: 1063 Highway 315 Blvd, Wilkes-Barre, PA 18702-6926
Phone Number:
Region: United States > Pennsylvania > Pocono Mountains Region > Luzerne County > Wilkes-Barre
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #15 of 20 Hotels in Wilkes-Barre
Price Range: £70 - £92 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Wilkes Barre East 2.5*
Number of rooms: 117
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Wilkes-Barre East. We welcome you to historic Wilkes-Barre and our hotel, the newly renovated Holiday Inn Express. Located in the Pocono foothills, this Wilkes-Barre, Pennsylvania hotel is ideal for business & leisure travelers with its easy access to I-81 and Hwy. 315. Business travelers seeking Wilkes-Barre accommodations will appreciate our hotel's courtesy shuttle to the Wilkes-Barre/Scranton Airport (AVP), just eight miles away. We re convenient to businesses such as Fortune Fabrics, American Silk and the Social Security Center. Additionally, the Veterans Administration Hospital is one mile away. Leisure travelers enjoying a getaway to the Poconos will love our location. From a heritage tour to a sporting weekend, we want to be your home away from home. Our hotel in Wilkes-Barre is a great starting point for day trips to Rickett s Glen State Park, and we re only one mile from the Mohegan Sun Casino. Wachovia Arena is three miles away. This newly renovated Wilkes-Barre hotel offers you one of the best hotel deals in Wilkes-Barre. We offer a courtesy shuttle for trips within a mile of our hotel. From our indoor heated pool (opening Sept 2009) to the on-site fitness center, our hotel has upgraded amenities you can enjoy. In addition, our high-speed, wireless Internet access helps you stay connected. So on your next visit to the Diamond City, Stay Smart at the Holiday Inn Express hotel in Wilkes-Barre, PA. ... more   less 
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Also Known As:
Holiday Inn Express Wilkes Barre East Hotel Wilkes-Barre
Wilkes-Barre Holiday Inn
Holiday Inn Wilkes Barre
Hampton Inn Wilkes-Barre

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