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“Extremely clean”

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SpringHill Suites Philadelphia Willow Grove
Ranked #4 of 4 Hotels in Willow Grove
Reviewed 17 June 2014

My son and I traveled to PA to attend a wedding. After looking through many reviews we had settled on this hotel and the choice was perfect. The staff was friendly, helpful and sincere (we drove 7 hours and were very tired). We stayed in a double bed suite which had enough room to move around and have our own space. It had 2 TV's and a separate sink and shower/ toilet area which was great when you have a 12 year old in the room with you. The beds were comfy and their were 3 pillows on each. They had offered a breakfast in the morning but we had passed since it was very crowded for the space it was in. I would definitely stay here again when I'm in the area. My son loved that "Sonic" was right around the corner!!

  • Stayed: June 2014, travelled with family
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Thank Karen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
shs_phlwl_gm, Manager at SpringHill Suites Philadelphia Willow Grove, responded to this reviewResponded 27 June 2014

Dear Karen S,

Thank you for taking the time to write this review. We pride ourselves on service and cleanliness and we are extremely pleased that we were able to provide you a clean, comfortable, and hassle free stay. We hope to see you again soon.

Stephen Ryan
Operations Manager

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Reviews (243)
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130 - 136 of 243 reviews

Reviewed 11 June 2014

Customer service was very nice.... The hotel is not far from Sesame Place (15mins tops).... The breakfast was great not crowded in & out.... Housecleaning was wonderful.... Be care driving to this place a block away the roads were very rough..... Otherwise I would stay here over & over....

  • Stayed: June 2014, travelled with family
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Thank o1_cisco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
shs_phlwl_gm, Manager at SpringHill Suites Philadelphia Willow Grove, responded to this reviewResponded 13 June 2014

Hello Cisco,

Thank you for taking the time to complete this review. We love hearing from our guests and we are extremely happy that you enjoyed your stay. As a manager at this property I am very lucky to have the staff that I do. In every area of the hotel all the staff are courteous, friendly, and great at their jobs. Thank you for mentioning them. I am happy to report that the township has repaired all the roads near the hotel and this is no longer a cause for concern. We had quite the winter here, but all repairs are complete.

Stephen Ryan
Ops Manager

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Reviewed 10 June 2014

This past week I stayed at the SpringHill Suites in Willow Grove for the 3rd time in the last year for business. The hotel is always very solid and reliable for me as a business traveler. The lobby is clean and the staff welcoming. The rooms are very clean (though I find the location of the closets a little tight with doors that open out towards the bed). That aside I have always been pleased with the cleanliness of the rooms and the comfort of the beds. Twice I have gone to the exercise room and it is full. It would be nice if there were more treadmills/ellipticals. The breakfast buffet delivers on the core basics with Oatmeal and other assorted breakfast offerings. This hotel checks off all of the boxes nicely for business travel.

  • Stayed: June 2014, travelled on business
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Thank Mike_W_0771
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
shs_phlwl_gm, Manager at SpringHill Suites Philadelphia Willow Grove, responded to this reviewResponded 13 June 2014

Hello Mike W,

Thank you for taking the time to complete this survey. Your continued patronage at our hotel is very much appreciated. We hope that we continue to be your choice for lodging in Willow Grove. We're very pleased that you always enjoy your stays here at the hotel. Going forward we are looking at more equipment offerings in our fitness area. We hope to see you back again soon.

Stephen Ryan
Operations Manager.

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Reviewed 28 May 2014

We had a very good stay at this hotel over Memorial Day. It was very crowded and the breakfast was a fiasco. This was the only time that I saw any mess at the hotel. Some of the breakfast issues were not the fault of the hotel but of the guests. They would eat over other food - I was disgusted and we did not utilize our free breakfast because we were so disappointed. It was very LOUD in the common areas but it was quiet in our room which is what matters. Stay here for a clean room but be prepared to eat elsewhere!!

  • Stayed: May 2014, travelled with family
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Thank Paigevl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
shs_phlwl_gm, Manager at SpringHill Suites Philadelphia Willow Grove, responded to this reviewResponded 13 June 2014

Hello Paigevl,

Thank you for taking the time to write this survey of our hotel. We pride ourselves on the cleanliness of our guest rooms. We know guests have come to rely on the Marriott name to provide them with clean, comfortable, and consistent lodging. Breakfast does get busy at times, but please don't feel the need to eat elsewhere. We've got all your breakfast needs covered here, from cerel and fruit to fresh scrambled eggs and meat. Thank you again and we hope to see you back soon.

Stephen Ryan
Ops Manager

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Reviewed 19 May 2014

I was in the Philly area for business and stayed one night at this hotel. Very nice and very quite. Surprisingly quite because it is located minutes away from the highway. Many restaurants in the area including Bonefish.

Room Tip: If you are on the second floor park in back it is closer to your room
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  • Stayed: May 2014, travelled on business
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Thank Stephen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
shs_phlwl_gm, Manager at SpringHill Suites Philadelphia Willow Grove, responded to this reviewResponded 3 June 2014

Hello Stephen S,

Thank you for taking the time to post this review. Positive feedback from our guests is what we aim for everyday. We hope that when you're in town on business again you come and stay at the SpringHill Suites Willow Grove. Our proximity to the turnpike is a big plus for many of our guests and due to the buildings location the turnpike noise does not reach us. It's a win-win for all of our guests.

Stephen Ryan
Operations Manager

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Reviewed 17 May 2014

This hotel is located right near the PA turnpike (276). I've stayed here a few times and the staff is always very helpful and friendly. Rooms are clean, modern ammenities. I like having the living room and fridge. Breakfast is good and plentiful and they have a nice mini store at the desk with beer, wine and snacks - a little pricey but nice touch. Lots of restaurants nearby. Really no complaints at all about this hotel.

  • Stayed: April 2014, travelled on business
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Thank Beccaniece
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
shs_phlwl_gm, Manager at SpringHill Suites Philadelphia Willow Grove, responded to this reviewResponded 3 June 2014

Hello Beccaniece,

Thank you for taking the time to write this review. We love to hear what guests think about our hotel. We're glad you enjoyed your stay and hope to see you back soon. We do have a great location here in Willow Grove. Close enough to make access to the turnpike easy but with no noise impact at all. It works out really well for all of our guests and with great local eats and the Willow Grove mall right down the road, what's not to like.

Stephen Ryan
Operations Manager

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Reviewed 27 March 2014

It has been about 8 months since I last stayed here, and they remodeled the entrance as well as the carpeting (at least on the floor I stayed on) in the halls and rooms. The rooms got a good refresh... all they need now is decent towels! This seems to be a trend at most Marriott properties I have stayed at lately - paper thin towels (aka washed about 10,000 plus times) with this square design that is even thinner. As soon as I walk into the bathroom - my head drops when i see those same towels.
The staff is very nice, they seem to cycle through every 8-16 months - except the night guy who has been there since I started staying here on and off for past 6 years - very nice gentleman.
They have done special requests for my business as well - so I will be staying more often (once they actually replace the towels - like they said they were getting to as part of the remodel)

Room Tip: 1st floor is actually upstairs from the lobby - and theres really 3 entrances on the 1st floor of ro...
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  • Stayed: March 2014, travelled on business
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1  Thank erik f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
shs_phlwl_gm, Manager at SpringHill Suites Philadelphia Willow Grove, responded to this reviewResponded 31 March 2014

Hello Erik,

We truly appreciate the time you took to write this review of our hotel. Your positive comments fill all the staff with a sense of pride and contentment. We are pleased with our renovation as well, from the guest rooms to our open, expansive, and inviting lobby and breakfast area. We have had some staff members here for a long time as you noted and they are an integral part of our team and your special notice of their job well done is very positively received. We are getting close to having all of our towels replaced with new large, soft, and very fluffy towels. Thank you again and we look forward to seeing you and your colleagues in the near future.

Stephen Ryan
Ops Manager

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Additional Information about SpringHill Suites Philadelphia Willow Grove

Address: 3900 Commerce Ave, 2480 Maryland Rd, Willow Grove, PA 19090
Region: United States > Pennsylvania > Willow Grove
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 4 Hotels in Willow Grove
Price Range: £72 - £155 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites Philadelphia Willow Grove 3*
Number of rooms: 155
Official Description (provided by the hotel):
The newly remodeled SpringHill Suites Philadelphia Willow Grove is off of the Pennsylvania Turnpike just a short drive from Philadelphia International Airport (PHL). Our refreshed hotel rooms in Willow Grove feature spacious king and double/double suites. Experience sound nights of sleep on comfortable beds topped with plenty of fluffy pillows. Rooms afford guests flexible work spaces with spacious desks, free Internet access and kitchenettes equipped with microwaves, mini-refrigerators and coffeemakers. Enjoy a daily complimentary New Breakfast buffet in the re-imagined lobby area as well as our updated Market offering beer, wine, convenience foods and snacks. Additional onsite amenities include an indoor swimming pool, state-of-the-art fitness center and newly renovated business center featuring computers and facilities for printing, copying, scanning and faxing. Our Willow Grove hotel is close to popular attractions including Sesame Place(R), Peddler's Village, New Hope and Center City. ... more   less 
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Also Known As:
Springhill Suites Philadelphia Willow Grove Hotel Willow Grove
Springhill Suites Willow Grove
Willow Grove Springhill Suites

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