I attended a wedding at the Inn at Reading on July 8,2006. I made reservations on Sept. 13, 2005 for a non smoking room. I was told that I did not have to give a credit card number as long as I would be there before 3pm. I subsequently called and gave my credit card number as I wanted to be sure of the room since I had made my reservations so early. I confirmed the reservations that I had requested a non smoking room for one night. We arrived at the Inn at 1:30 and were given a key to a room that was not in the same building as the bridal party. When we got to the room, I found out that it was not a non smoking room. I called the desk and asked what the problem was. The clerk responded in a very rude way that we had arrived too early as check in was at 3 pm. I told her that we would have been willing to wait for our room to which she responded that we would have been given the same room anyway. The room smelled terribly of smoke and, as I have asthma, it was not a good situation for me. I brought up the fact that I had reservations and was told that it didn't matter. If a guest decided to stay an extra night, they would not be told that the room had been reserved and I lost my reservation for that room. After a lot of arguing and being told to wait a minute which turned into about a half hour, we were promised a room and I was asked in a rude way if I could wait in the room until our new room would be ready since I had asthma. We did wait in the lobby and no appologies were given to us. I will never stay at the Inn again since it is impossible to be sure of the room that I have reserved.
- Official Description (provided by the hotel):
- When you are looking for colonial charm, comfortable first class accommodations, sumptuous meals and gracious service, consider the Inn At Reading. ... more less
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- Also Known As:
- Inn At Reading Hotel Wyomissing
- Hotel At Reading
- At Reading Hotel
- Bed Breakfast Reading