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“Decent hotel”

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Country Inn & Suites By Carlson, York
Ranked #13 of 25 Hotels in York
Erie, Pennsylvania
Level Contributor
48 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Decent hotel”
4 of 5 bubbles Reviewed 27 August 2014

Stayed mid July for two nights for activities in Lancaster and had a pleasant experience. Nice staff, no problems with the room; one mattress was firmer than the other, which was a plus for us.
Location was fine. The ride to Lancaster was quicker than expected as the average driver did 80 mph. over route 30. Typical hot breakfast items. Clean pool and hot tub.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank mal52607
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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319 reviews from our community

Traveller rating
    140
    80
    41
    27
    31
See reviews for
146
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65
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (47)
Date | Rating
  • English first
  • German first
  • Any
English first
Sayre, PA, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 26 August 2014

This is a fine place to stay when visiting around the York, PA area, and not a hard place to find off I-83. Not far away from the Dutch Country/Baltimore and Hershey area. Very comfortable rooms, nice breakfast and a very friendly staff that is very customer services oriented. I'll plan on staying here again when I'm in this area.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank Ronald C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 15 August 2014

Poor service; stained furniture/rugs; hot tub had been broken for months; pool water temp too cold; guest computer not guest friendly; hotel changed hands w/in past year or so, and new owner not doing the renovations required let alone basis maintenance of the hotel. There is a brand new Hampton Inn across the street (both Exit 16A of Rt 83). This hotel makes me question what's going on with country Inns&Suites by Carlson. Guess they are not very concerned with screening new ownership. This new ownership owns approx a half dozen other "low end" hotels. Hospitality Mgrs business card spelled "hospitality", "hopsitality". That sums up our whole experience.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
2 Thank 226sandrau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jamie S, General Manager at Country Inn & Suites By Carlson, York, responded to this review, 18 August 2014
Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room and your stay. We will discuss the conditions of your room with our staff to ensure all guest rooms and the property are up to Country Inns and Suites by Carlson standards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
York, United States
1 review
5 of 5 bubbles Reviewed 4 August 2014

Everything with this hotel from the checking in to the fresh made cookies to the clean rooms and the checking out was exceptional. Couldn't have been more pleased. Did not experience the breakfast, the pool or the workout area but I did walk through the areas and I was impressed with everything I saw. I would highly recommend this facility if you're in the area and in need of a great place to stay.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank Keith R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Allison Park, Pennsylvania
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 3 August 2014

We stayed one night in July. The desk clerk who checked us in (unfortunately I didn't get her name) was so friendly and welcoming. Our room was clean and comfortable, but a few cosmetic updates might be needed soon. The breakfast was substantial - eggs (scrambled, not really an omelet), bacon, potatoes, as well as cereal and breads, juices, coffee and tea. More than we expected! And yes, the cookie jar on the front desk was always stocked with tasty chocolate chips. The cookies and the pool were a big hit with our 12 year old. Ruby Tuesday was a short walk through the parking lot. Other shops were nearby as well, within walking distance. We will definitely stay here again the next time we're in York.

  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank CMSB825
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bronx, United States
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 29 July 2014

Great hotel if you want to stay away from the crowds. May be a problem if you want to stay closer to Lancaster attractions. Not sure why this hotel comes up when you type in "Lancaster, PA". It is a great place if you just want to get away from it all.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank Fabian F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elmer, New Jersey
Level Contributor
294 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 176 helpful votes
5 of 5 bubbles Reviewed 28 July 2014

First time stay but not the last! Great location just off Rt 83 yet very quiet area. Next to Ruby Tuesday Restaurant. Giant Supermarket located nearby. Greeted by Lisa at check-in. Big genuine smile that made you feel very welcomed. Of course the fresh Chocolate Chip Cookies at the Front Desk helped too! Our room was very clean and comfortable. We found the King-size bed to be firm to our liking. As this was a last minute stay we brought no toiletries. The hotel offers toothpaste, toothbrush, shaving cream, razor, deodorant and other such items for FREE. Nothing fancy but when you have nothing and you are very tired it was great to get these much-needed items without having to go shopping. But the best feature I found was the sumptuous breakfast selections. From make your own Egg McMuffin, to make your own waffles, to oatmeal, fresh fruit, cold cereal selection, coffee/tea and several juices to choose from I was quite happy. And all this with REAL silverware and china. Did I mention LARGE glasses for your juice too. I left quite content and with a wrapped Raspberry Danish and Chocolate Muffin for a treat later on of course. Thank you CIS for 'keeping it real"...and not styrofoam plastically!

  • Stayed July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nicemeany
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Country Inn & Suites By Carlson, York

Property: Country Inn & Suites By Carlson, York
Address: 245 St. Charles Way, York, PA 17402-4643
Phone Number:
Region: United States > Pennsylvania > York
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotel in York
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Country Inn & Suites By Carlson, York 3*
Number of rooms: 67
Reservation Options:
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Also Known As:
Country Inn & Suites By Carlson, York Hotel York
Country Inn And Suites By Carlson, York
Country Inn York
York Country Inn

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