I booked a room because we had lost our power and was on our second day without and we did not know when power would be restored because thousands in the area were without power due to an ice storm. I booked the room early to ensure availability, I actually booked the last room. That day right after I walked out of the hotel after checking in , the power company called to say that my power was restored. I tried to get a refund but Best western would not give me a refund, even though there was still plenty of people without power trying to find a room. I understand refund policy however this was extenuating circumstances. I asked to see a manager and was told there was none on duty( 2pm), I even asked if perhaps instead of a refund I could get a voucher a future stay and was told that they could not do that. I
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- Also Known As:
- Best Western Westgate Hotel York
- Best Western York
- York Best Western