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“Very nice atmosphere”
Review of Chapel Grille

Chapel Grille
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Ranked #4 of 286 Restaurants in Cranston
Price range: US$10 - US$30
Cuisines: Italian, Mediterranean
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Restaurant details
Good for: Bar Scene
Dining options: After-hours, Dinner, Breakfast, Reservations
Dining style: Casual Elegant
Description: Nestled within a hilltop village, Chapel Grille is a New England destination, the crown jewel of Rhode Island's top restaurants. Relax on our terrace overlooking the stunning panoramic views, the sunset washed Providence skyline and the beautifully lit bridges at dusk. The Chapel Grille Features hearth style cuisine and a Mediterranean Italian influenced menu focusing on locally foraged ingredients prepared with care and served with ceremony. Watch your pizza being fired in our Woodstone hearth oven while enjoying a glass of wine in our soaring cathedral bar or cozy up by the fireplace for a romantic dining experience second to none.
Reviewed 7 January 2014

We went there for New Year Day lunch. The food was very good. The best thing was the building itself, very unique, great parking and near other shops. One odd thing was that we had to ask for bread, i thought it should have come with the meal.

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1  Thank MTR5959
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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298 - 302 of 410 reviews

Reviewed 31 December 2013

Every now and then, it is wonderful to treat your self to a dining establishment that offers food "far from the maddening crowd". Dinner was excellent. I had swordfish that was prepared as moist as could be. The service was impeccable and the atmosphere was relaxing!

1  Thank nib22152
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 December 2013

Three couples decided we wanted to go out for a special evening and had 7:30 reservations on a Friday night. We arrived around 7:00 and met at the bar to have drinks before dinner. A little before 7:30, a hostess approached us to say our table was ready. We paid the bar bill and followed her to the dining area. We asked where the coat room was and she showed us the way. After we checked our coats, we were ready to follow the hostess but she wasn't there. We looked for her at the desk and couldn't find her. While our group of six was standing there waiting, the maitre'd came over and told us we couldn't stand there and we should move to the bar. We explained that the hostess told us our table was ready. He then asked us what time our reservations were. We said "7:30". This little man looked at his watch and told us it wasn't 7:30 yet. Duh? We told him that we had just given up seats at the bar because of the hostess. He didn't care. There was no excuse for his rudeness.
As the night went on, things went downhill. Another table's food was brought to our table, one of the servers was pouring olive oil into a divided dish as the oil ran down his finger, a glass of wine that no one ordered was brought to us, when the food came out, the server had no idea who ordered what, and FINALLY - we were given another table's bill. Just poor attention to service and detail. Too many servers yet not very efficient. Four different people serviced our table. Our original waitress apologized at least 4 times for their mistakes.
Will any of us go back? Probably not. And not so much because of the lousy service, mostly because the maitre'd set the tone for the evening with his nasty attitude.

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5  Thank Janice G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 December 2013

Lunch at Chapel Grille was a very nice experience. We wanted to share a pizza and salad and the server suggested we try the half serving of pizza so we would each actually have our own salad. The pizza was excellent since we love the thin crusted type and the salad serving quite adequate. We totally enjoyed the atmosphere and the meal.

Thank Michele S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 December 2013

Went to the Chapel Grill in RI tonight. The waiter spilled red wine on my cream dress. The manage refused to reimburse me for a dress that I pulled up on the Anthroplogie website as new and $258. This was my first time wearing this dress and now it is ruined. I was told to dry clean it and get a cleaning bill that they can run through accounts payable. The manager was rude and the staff was not over the top rude telling me "it was an accident" as if I'm supposed to accept that my dress is ruined and move on. For a place with scallops 1/3 the size you typically see in New England and a waiter that brings ketchup out long after the fries have cooled down, I guess you cannot be surprised as I was told by all the women in the ladies room that I showed my ruined dress to. My work dinner ruined. I'm crying and the general manager is yelling at me. Cannot wait to call the BBB and get my dress replaced. I will NEVER go here again. Rude with so so food and an immature wine list.

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1  Thank Anthrogrl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChapelGrille, Manager at Chapel Grille, responded to this reviewResponded 16 January 2014

Chapel Grille is pleased to say that this guest has been reimbursed for the cost of her dress. Chapel Grille highly values the feedback of our guests as it is an invaluable way for us to grow and exceed our guests’ expectations. We are committed to providing every guest with the highest level of service, food and atmosphere and therefore extend our deepest apologizes for the less than satisfactory dinner this guest experienced.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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