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“Room smelled terrible - must and mildew”

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Courtyard Newport Middletown
Ranked #7 of 18 Hotels in Middletown
Certificate of Excellence
Orlando, FL
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Room smelled terrible - must and mildew”
Reviewed 18 July 2013

We stayed at this location for 2 nights mid June for a wedding nearby. Our first floor room, although comfortable, smelled musty and like mildew. Bad news for allergies! I complained and they nicely showed us another room on the first floor that room smelled just as badly, I would not stay at this location again, at least not on the first floor.

Stayed June 2013, travelled with friends
Helpful?
1 Thank u2herbs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (52)
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English first
Jaffrey, New Hampshire
Level 3 Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 16 July 2013

Clean room, friendly staff. Pool looked nice, but it was so hot in RI this week that we opted to stay in our cool, quiet room. My only wish would be for a complimentary breakfast and more choice in the Market.

  • Stayed July 2013, travelled on business
    • Value
    • Location
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Helpful?
Thank Hugabear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Galway, Ireland
Level 6 Contributor
120 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 8 July 2013

Having stayed here many times in the past because of work and having not been terribly impressed with the experiences, I was not looking forward to spending four weeks here earlier this year. What a pleasant surprise to discover how much this hotel had improved since the last time I'd stayed!

One of my prior complaints was that the rooms were frequently not cleaned properly, as I'd found food left in the room from a previous occupant and the toiletries hadn't been re-stocked in the bathroom. This was not at all the case this time, as the room was quite clean when I checked in, and the maid service kept up with things like replacing the toilet paper the entire time.

Rooms in general were quite comfortable - big, cushy beds, a desk that was convenient for working at, a fridge, and a microwave. Bathroom is fine; glad that it was the set-up wherein the sink is outside the shower and toilet area, as I was sharing with a co-worker and that helped expedite things in the mornings.

The Wi-Fi now works throughout the hotel, thankfully, although it did disconnect me randomly once in a while. Unfortunately, cell service is still terrible, but this is true of much of the area surrounding the Naval Station. There is also still no breakfast offered as part of one's stay, and the breakfast bar is quite pricey. Location may be a sticking point for some as well - if you have business at the Naval Station, its perfect, as it is roughly half a mile from the back gate, but downtown Newport isn't convenient (especially in summertime).

But, really, what I want to talk about is the staff, who were excellent. I'm in the military, and myself and about twenty other people from my unit stayed here for the duration of some training that we had to complete. I do not think we were always the easiest of guests, quite frankly - but the staff treated us unbelievably well. There were some issues with rooms, and the staff was more than accommodating in helping us work those issues out. We had a couple of people who kept having issues with their debit cards when purchasing things from the mini-shop and the breakfast bar, and the staff was extremely patient about it (even as it kept happening over and over again). And our last night, one of the bartenders gave us a cake wishing us well in our future deployment. I was completely bowled over.

  • Stayed March 2013, travelled on business
    • Location
    • Sleep Quality
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Helpful?
2 Thank Damariscotta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Littleton, North Carolina
Level 5 Contributor
57 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 7 July 2013

We felt this hotel was very reasonable to be so near to Newport RI. Everything was fine with our room.

If we did have a complaint it would be the lady who checked us in was not the friendliest. She seemed in a hurry even though we were the only people at her desk and we had to ask for brochures/information about the area. She should have asked if we needed maps, etc. The other desk staff during the four days we stayed here were very helpful.

Breakfast is not included. We ate several days at the Newport Creamery just up the road. It was very good and reasonably priced.

Very quick drive to Newport.

Room Tip: If you go to bed early ask for a room away from the pool. People are in the pool until 10 p.m. and...
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  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank A E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mandeville, Louisiana
Level 6 Contributor
369 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 322 helpful votes
Reviewed 28 June 2013

Not much to add that previous reviewers haven't commented upon. Staff was very friendly, room was clean, good pizza place nearby. Breakfast was typical as expected. Would recommend if you were traveling through the area.

  • Stayed February 2013, travelled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank jabberwockies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Walpole, NH
Level 5 Contributor
53 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
Reviewed 17 June 2013

If you are familiar with Marriott Courtyards then you know exactly what to expect from this property. It has nice amenities, the room was clean (albeit quite small even by Courtyard standards), and the staff was friendly. I wish Courtyards would get softer sheets (this is a comment directed to the entire chain).

The main reason for staying here is if you want reasonably convenient access to Newport without paying Newport proper lodging rates (as a comparison, the Newport Marriott, which is arguably a much nicer hotel, was $300 more per night). The hotel is located in a business park area just off of Route 114. The area itself is very nondescript, really a commercial strip area, but a few miles to the south is the charm of Newport.

I would stay there again if my travels take me to the Newport area again.

  • Stayed June 2013, travelled solo
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Helpful?
Thank PepperWat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston, Massachusetts
Level 4 Contributor
29 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 31 May 2013

We had a large group stay at this hotel. The staff was very accommodating, to all of us. There are plenty of stores and restaurants in the area. The rooms were clean and bright. Located right off a busy street it’s situated so we heard no traffic noise. Great location not far from the beaches.

  • Stayed November 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Iliketotravelwithyou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Courtyard Newport Middletown

Property: Courtyard Newport Middletown
Address: 9 Commerce Dr, Middletown, RI 02842-6292
Region: United States > Rhode Island > Middletown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Romantic Hotel in Middletown
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Courtyard Newport Middletown 3*
Number of rooms: 148
Official Description (provided by the hotel):
The Courtyard Newport Middletown provides greater flexibility and choices for our guests. As one of the premier hotels in Middletown, RI, our 148 spacious guest rooms and suites offer luxury bedding, large work desks, ergonomic chairs, flat-screen TVs, and more. Unique among Middletown, RI hotels, our signature GoBoard(R) enables guests to stay current with the latest news, weather, and airport conditions. The Bistro - Eat. Drink. Connect.(R) - serves freshly-prepared meals, Starbucks(R), and evening cocktails. Our business center, with high-speed Internet access and complimentary printing services, stands out among nearby Newport, RI hotels. Business travelers will appreciate our convenient location and 1,449 sq. ft. of meeting space. Our hotel in Middletown is also ideal for students and parents interested in St. Georges School, Portsmouth Abbey, URI, Salve Regina, Roger Williams and Brown Universities. The Courtyard Newport Middletown, RI hotel offers the ultimate in productivity and relaxation. ... more   less 
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Also Known As:
Courtyard Newport Middletown Hotel Middletown
Courtyard Middletown
Middletown Marriott
Middletown Courtyard

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