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Holiday Inn Express Middletown / Newport
Ranked #9 of 18 Hotels in Middletown
Reviewed 26 August 2013

We stayed here one night in August 2013 while visiting Newport & Bristol. It was not as nice as other Holiday Inn Expresses we have stayed at. There was an indoor pool with Jacuzzi that was actually green. You could see footprints in the bottom of the pool. It was $175 total on a weekday and was going to be $287 for Fri., Sat. or Sun. The room was clean but smelled dirty. The bathroom was clean and the bed was comfortable. The front desk clerks were friendly and helpful. Somehow this place was sold out in spite of its shortcomings. We choose to stay at a B&B in downtown Newport over the weekend and paid $250 per night for a beautiful room in a beautiful historical house, where we could walk into town (The Sarah Kendall House...check it out).

Room Tip: Book early so you can stay somewhere else.
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  • Stayed: August 2013, travelled as a couple
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1  Thank Lynda A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Middletown / Newport, responded to this reviewResponded 11 September 2013

Dear Lynda A,

Thank you for taking the time to write your review following your recent stay. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. I sincerely apologize that your stay with us was not up to your standards. Kindly be assured that we treat this matter seriously as we always strive to deliver world class service to our guests.

Again, thank you for the feedback and our apologies for the shortcomings.

Sincerely,

Connie D
Case Manager
IHGCare

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201 - 207 of 404 reviews

Reviewed 18 August 2013

Spent the night in Newport. Found the HIE to have the fairest price for the location. The room was average. Hair dryer had a loose connection. AC in the bedroom was not the best. The front dest staff were great. All in all the property is average in my mind.

Stayed: August 2013, travelled as a couple
Thank hockeygump
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Middletown / Newport, responded to this reviewResponded 7 September 2013

Dear hockeygump,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding our staff.

However, We’re sorry we fell below your expectation regarding the bathroom amenities and the air conditioning. We will address these points. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 August 2013

IHG Gold Elite member and family on a 2-week road trip, 5 different HIEs, this one, by far the only "never again". Sunday evening check-in after a busy high season weekend. Staff overwhelmed, hotel run-down and filthy, room not well-cleaned. The most expensive HIE we've ever stayed in and the least impressive. Paid with reward points, (10,000), did not get my fair "points worth". I guess management knows that due to the lack of hotel space in Newport, they can get by with mediocre accomodations at premium price. We stayed at a comparable "motel" the next 2 nights for $100/night. Will be back in Newport in October for 4 nights, definitely looking elsewhere. BTW, this is also the only 1 of the 5 HIEs that didn't send me a review request, go figure. I wrote this one anyway.

Room Tip: Stay somewhere else, try VRBO or HomeAway, better value.
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  • Stayed: July 2013, travelled with family
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3  Thank Mark D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Middletown / Newport, responded to this reviewResponded 1 September 2013

Dear Mark D,

Thank you for taking the time to write a review about your stay with us and we greatly appreciate you taking the time to bring this matter to our attention. Our goal is to ensure that all our clients leave satisfied and provide impeccable customer service as well as comfortable accommodations.. We apologize for the shortfalls during your recent stay with us and regret you did not have a pleasant stay with us. Your feedback is valuable for us to further improve and strengthen our facilities and services and they are the most valuable source of motivation for our team members which work hard every day to meet and exceed our guests' expectations.

While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Zelyn N
Case Manager
IHGCare

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Reviewed 11 August 2013

Newly renovated rooms. Conveniently located in town with short drive to Newport and beaches

In opposite direction, downtown with all of the attractions, harbour and historical old part of town. Easy access to the toll bridge.

Units have new TVs, beds comfortable and rooms extremely clean. Staff were helpful and accommodating.

Only downside was that we selected this hotel because of the "hotel discount" magazine offered at visitor/ interstate service centers on the highways....we were quoted $159 twice and had to return to my car and physically bring in the coupon in order to be able to get the room for $89 as advertised...before signing the room agreement I noticed that they had actually input the total as $159 - I wonder what would have happened if I hadn't noticed...

Room Tip: Street facing rooms can be extremely noisy If possible park BEHIND the hotel, with a restaurant/b...
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  • Stayed: August 2013, travelled as a couple
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Thank canadian_investor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 August 2013

Our stay was ok. We traveled with a large party and had 3 rooms. 7 adults and a baby. One room had black mold and we had to move and another room the carpet was soaking wet and we had to move as well. The beds are hard and old. The front desk staff is very nice and willing to do anything for you. The hot breakfast in the morning is better than most.

  • Stayed: July 2013, travelled with family
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Thank Brittney B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Middletown / Newport, responded to this reviewResponded 24 August 2013

Dear Brittney B,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding our staff.

However, We’re sorry we fell below your expectation regarding the room cleanliness which was unacceptable. We will address this point. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 August 2013

We booked this hotel for our vacation, I regret my decision, housekeeping was poor, breakfast place overcrowded all time, not enough food or varieties, people eating standing or staying in lines for the food. We had two queen bed room, refrigerator wasn't working, bathroom never was properly cleaned, even the beds weren't properly fixed. The staff in breakfast room were working so hard to do their job and keep up with peoples demands but was impossible for one person job on this crowdie place. I applaud the breakfast staff for the hard work they did.

  • Stayed: July 2013, travelled with family
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Thank glendana2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Middletown / Newport, responded to this reviewResponded 21 August 2013

Dear glendana2013,

We appreciate your feedback regarding our property. We welcome feedback especially from our valued guests like you.

I humbly extend an apology for the dissatisfaction you had with our housekeeping services and for the poor experience you have encountered during breakfast. Kindly be assured that we treat this matter seriously as we always strive to deliver world-class service to our guests.

I have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually. Rest assured that your comments will be reviewed by our team and take actions accordingly. We hope to get a chance of hosting you again and show you how great our hotel is.

Sincerely,

Dhan M
Case Manager
IHGCare

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Reviewed 2 August 2013

Spent a night here while visting Newport. Typical Holiday Inn Express that was clean and in good shape. Rooms were quiet. There was no microwave or fridge in our room. Free internet worked well. Breakfast area had lots of seating and was well stocked. Hotel is a few miles from downtown Newport.

  • Stayed: July 2013, travelled with family
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Thank Gofar19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Middletown / Newport

Address: 855 W Main Rd, Middletown, RI 02842-6351
Phone Number:
Region: United States > Rhode Island > Middletown
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 18 Hotels in Middletown
Price Range: £64 - £207 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Middletown / Newport 2.5*
Number of rooms: 117
Official Description (provided by the hotel):
Located just minutes from downtown Newport, Beaches, The Newport Mansions and so much more; Holiday Inn Express Middletown is the perfect retreat from a long day of adventures and exploration. ... more   less 
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Also Known As:
Holiday Inn Express Middletown / Newport Hotel Middletown

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