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“Way Too Expensive and Not Very Clean”

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Hampton Inn & Suites Newport/Middletown
Ranked #2 of 18 Hotels in Middletown
Certificate of Excellence
Reviewed 3 July 2014 via mobile

We would have liked to spend more time exploring the Newport area beaches and mansions but we shortened our stay by a night because the bathroom was not clean, nothing seemed updated, and our room had a very loud air conditioner.

Our rate was $250 per night and they would not offer us the AAA rate. The desk staff was very unapologetic that the guaranteed rollaway was not in our room, though we checked in late at night with tired kids in tow. At breakfast things were poorly stocked and staff was actually arguing near the breakfast area. We will not return to this location.

Stayed: June 2014
1  Thank Winniethefred
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carl S, General Manager at Hampton Inn & Suites Newport/Middletown, responded to this reviewResponded 10 July 2014

We apologize for the incident you experienced while staying at our facility. It is our goal to meet all requests and exceed all expectations of every guest; we share and understand your disappointment. We also appreciate your honesty in this review as it is comments like these which help us improve. Please contact us directly prior to your arrival; we look forward to welcoming you back!

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544 - 550 of 892 reviews

Reviewed 25 June 2014

This hotel was only minutes away from Newport attractions. The room was the standard Hampton with a microwave and large sized fridge. It was very clean. The hotel was full, but very quiet when sleeping. We were on the fourth floor away from the elevators. The beds were very comfortable. Complimentary breakfast was very good. A little different selection of eggs, meat and pastry each morning, bagels etc. We were there from a Wednesday to Saturday. They did run out of pastry on Saturday. We enjoyed the homemade cookies each day on the counter. Staff was always friendly and helpful. Next door is an Applebees and CVS and a Rite Aid are close too. The Creamery is just down the street for ice cream. Don't hesitate to book this hotel when going to Newport. Although the view is of a parking lot and street, to have a good time in Newport, you will not be in your room long, You will be outside marveling at the ocean and the mansions and the sailboats. Since everything is close by, you won't regret this choice.

Room Tip: Ask for top floor away from the elevators
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  • Stayed: June 2014, travelled as a couple
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2  Thank karesp52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carl S, General Manager at Hampton Inn & Suites Newport/Middletown, responded to this reviewResponded 26 June 2014

Thank you for recently staying with us and for posting a review of Hampton Inn & Suites Newport-Middletown. I am so glad to see that you had an enjoyable experience at our hotel. We appreciate your recognition of our staff and efforts to make your stay enjoyable. We take pride in our clean comfortable rooms, along with our complementary hot breakfast and pool. Thanks to guests like you, we remain #1 amongst all the other choices and we are very proud of that! It would be our pleasure to be of service to you in the near future and we appreciate your loyalty. We look forward to your next visit with us!

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Reviewed 17 June 2014

Very pleased with our stay...friendly staff and nice accommodations! Hotel was centrally located and close to points of interest in the area! The complimentary breakfast was better than most hotels that have this feature.

  • Stayed: June 2014, travelled as a couple
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Review collected in partnership with Hampton
Thank Claire M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carl S, General Manager at Hampton Inn & Suites Newport/Middletown, responded to this reviewResponded 23 June 2014

Thank you very much for choosing our hotel, as there are a lot of choices in our area, but I am very pleased you chose our Hilton Brand. You can always count on our Hampton for our 24 hour coffee station, clean comfortable beds, free hot breakfast, and friendly staff. I am pleased to hear that you have enjoyed your stay! We look forward to see you next time!

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Reviewed 7 June 2014

Hotel was very welcoming and staff were pleasant and helpful. Pool was very clean as were the room and other public areas. Hilton Honors benefits wererecognized w/out asking. Hotel is a short drive to downtown Newport and very convenient to the Naval Station

  • Stayed: June 2014, travelled as a couple
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Review collected in partnership with Hampton
Thank Michael D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carl S, General Manager at Hampton Inn & Suites Newport/Middletown, responded to this reviewResponded 10 June 2014

Thank you for recently staying with us and for posting a review of Hampton Inn & Suites Newport-Middletown. I am so glad to see that you had an enjoyable experience at our hotel. We appreciate your recognition of our staff and efforts to make your stay enjoyable. We take pride in our clean comfortable rooms, along with our complementary hot breakfast and pool. ! It would be our pleasure to be of service to you in the near future and we appreciate your loyalty. We look forward to your next visit with us!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 June 2014

Great hotel! Friendly staff, delicious cookies and a downtown shuttle that is extremely helpful. $10 cab ride from Thames street for any after hours events you may attend. Great way to visit Newport and not have to stay on the water for tons of extra cash.

  • Stayed: May 2014, travelled with friends
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1  Thank bsouth19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carl S, General Manager at Hampton Inn & Suites Newport/Middletown, responded to this reviewResponded 10 June 2014

Thank you very much for choosing our hotel, as there are a lot of choices in our area, but I am very pleased you chose our Hilton Brand. You can always count on our Hampton for our delicious cookies , clean comfortable beds, free hot breakfast, and friendly staff. I’m glad you enjoyed our location as we are only two miles from Newport. I am pleased to hear that you have enjoyed your stay! We look forward to see you next time!

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Reviewed 28 May 2014

Our second stay here and once again we were not disappointed. Would not hesitate to stay here again. From the welcome, to the cleanliness, the breakfast, pool and all over experience, can't be beat. The staff is nothing short of professional and make everyone feel welcome.

  • Stayed: May 2014, travelled as a couple
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Review collected in partnership with Hampton
Thank WallandTNgal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carl S, General Manager at Hampton Inn & Suites Newport/Middletown, responded to this reviewResponded 30 May 2014

Thank-you for your remarkable comments and it is wonderful to hear that you enjoyed our hotel and our amenities. It will be our pleasure to be of service in the near future and we appreciate your loyalty. We look forward to your next visit with us.

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Reviewed 22 May 2014

We stay at this hotel often when in Newport. It is fresh and clean. The breakfast is good and you're just minutes by car from the wharf area and all the attractions! Great spot for a romantic getaway or family trip.

  • Stayed: May 2014, travelled with family
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Review collected in partnership with Hampton
Thank Dorothy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carl S, General Manager at Hampton Inn & Suites Newport/Middletown, responded to this reviewResponded 26 May 2014

Thank you for staying with us again! I want to thank you for being such a loyal guest! We are glad you enjoy our location and all that there is to offer at our hotel and in the Newport area! Our rooms are quite spacious and the complimentary wifi, and breakfast daily certainly is wonderful! We hope to have you back soon and we thank you again for your kind review.

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Additional Information about Hampton Inn & Suites Newport/Middletown

Address: 317 W Main Rd, Middletown, RI 02842-7326
Phone Number:
Region: United States > Rhode Island > Middletown
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Middletown
#2 Family Hotel in Middletown
#3 Business Hotel in Middletown
Price Range: £76 - £272 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn & Suites Newport/Middletown 2.5*
Number of rooms: 95
Official Description (provided by the hotel):
Suites with refrigerator & microwave; 2 miles from Newport attractions, Navy Base and corporate parks; award winning hotel with free hot breakfast bar in a 2 story atrium lobby, indoor pool, whirlpool, fitness room & business center. ... more   less 
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Also Known As:
Hampton Inn & Suites Newport/Middletown Hotel Middletown
Hampton Inn And Suites Newport/Middletown
Hampton Inn Middletown
Middletown Hampton Inn

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