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“Location plus great accommodations”

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Hampton Inn & Suites Newport/Middletown
Ranked #2 of 18 Hotels in Middletown
Certificate of Excellence
Herndon, Virginia
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Location plus great accommodations”
Reviewed 12 July 2014

This Hampton Inn is well located near the Newport attractions. The room was large with a pull out sofa. A frig and microwave was also included. Being on the first floor was great access to the parking lot.

Room Tip: There only a few rooms on the first floor but it is nice and quiet
See more room tips
  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank shermanrs1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carl S, General Manager at Hampton Inn & Suites Newport/Middletown, responded to this review, 15 July 2014
Thank you for recently staying with us and for posting a review of Hampton Inn & Suites Newport-Middletown. I am so glad to see that you had an enjoyable experience at our hotel. I am happy that our staff, complimentary wifi, breakfast, and spacious rooms at our hotel met your needs. We take pride on how well we maintain a great hotel! Thank you for your positive feedback! I hope you will come back with us again.
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818 reviews from our community

Traveller rating
    500
    242
    50
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    10
See reviews for
317
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96
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (65)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
1 review
Reviewed 12 July 2014

We had a wonderful experience with the Hampton Inn. The room was clean, the bed was extremely comfortable with an assortment of pillows to choose from. There were plenty towels that smell so nice and feel so soft. The breakfast was plentiful with a variety of good choices. Last but not least, the staff is friendly and very helpful!

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Acrossthepond08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carl S, General Manager at Hampton Inn & Suites Newport/Middletown, responded to this review, 15 July 2014
Thank you for recently staying with us and for posting a review of Hampton Inn & Suites Newport-Middletown. I am so glad to see that you had an enjoyable experience at our hotel. We appreciate your recognition of our staff and efforts to make your stay enjoyable. We take pride in our clean comfortable rooms, along with our complementary hot breakfast! It would be our pleasure to be of service to you in the near future and we appreciate your loyalty. We look forward to your next visit with us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
NY
Level Contributor
71 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed 11 July 2014

On a last minute trip over July 4th weekend, we had a choice between a $700 a nite (with fees and taxes) room in Newport at a mediocre hotel on the harbor or $250 a nite (avg) room at the Hampton Inn. Wow, was I happy with my choice. The hotel was clean, the room large and Middletown was close and easy to Newport. We were never at the hotel except to sleep and travel into Newport was a breeze as we learned to go in the back way along the beach to avoid traffic. Unless you are looking for a beautiful place to just plop down and enjoy a view (and there's certainly a time for that in all of our lives), this place is perfect.

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank NyMaxdad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carl S, General Manager at Hampton Inn & Suites Newport/Middletown, responded to this review, 15 July 2014
Thank you for your 5 star review! We strive to create value for our guests with our clean and comfortable rooms, great rates and complimentary amenities. I am very pleased you chose our Hilton Brand. We try to make every guest feel as they are a part of our Hampton Family. Thanks to guests like you, we remain #1 amongst all the other choices and we are very proud of that! It would be our pleasure to be of service to you in the near future and we appreciate your loyalty. We look forward to your next visit with us!
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Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 11 July 2014 via mobile

Was very disappointed with the smell of the room, when we told one if the ladies behind the desk that I room smelled like smoke she said that maintenence would go in and remove the smell with some machine. I didn't think it would work and it didn't do they offered us Fabreeze which masks the odor, not eliminates it. Our clothes constantly smelled of smoke. When we asked for a different room they said they were all booked up.

The bed was comfortable and the breakfast was good, but we couldn't get passed the smell. We enjoyed the pool and hot tub as well.

Stayed July 2014, travelled as a couple
Helpful?
1 Thank John F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carl S, General Manager at Hampton Inn & Suites Newport/Middletown, responded to this review, 15 July 2014
I am sorry that you had this experience. Our hotel normally receives high rankings and positive guest reviews. Mistakes occur and no one is perfect, but we promise to make this up to you. Please give us another try; call and ask for the General Manager. I will personally make sure your next stay with us is a great experience. We look forward to having you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oxford, United States
2 reviews
Reviewed 9 July 2014

HOTEL was very clean, staff was courteous, facilities were well maintained and nicely furnished. Room was very clean, furnishings were nice and not worn, TV function and channel selection was fair. Beds were average, not the most comfortable but adequate. Pool and Hot tub were nice, fitness center had the usual equipment and it was in very good condition. Free breakfast was convenient, but limited selection, not very appetizing, but kids were happy and there was no worries of eating.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Daniel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carl S, General Manager at Hampton Inn & Suites Newport/Middletown, responded to this review, 10 July 2014
Thank you so much for choosing our hotel and taking the time to write a review! I appreciate your comments and we value your opinion’s. We strive to create value for our guests with our clean and comfortable rooms, great rates and complimentary amenities. . Thank you for your recommendations on breakfast, as it is comments like these that help us improve. We hope to be of service to you both again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, United States
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 8 July 2014

I've called this hotel directly in the past to make reservations without issues. However, in the last several months the front desk clerk (not always the same) kept me on hold for several minutes each time, had no sense of humor and was quick to end the call. When checking in, no real welcoming like I have been used to in the past. When traveling for business I want to stay where there are smiling and pleasant faces. What happened to customer service and where is Kate Smith??!! She always had us laughing and would often help with our travels.

  • Stayed May 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank bacrdstraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carl S, General Manager at Hampton Inn & Suites Newport/Middletown, responded to this review, 10 July 2014
I am sorry that you had this experience. Our hotel normally receives high rankings and positive guest reviews. Mistakes occur and no one is perfect, but we promise to make this up to you. Please give us another try; call and ask for the General Manager. I will personally make sure your next stay with us is a great experience. We look forward to having you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Office
Level Contributor
100 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 7 July 2014

My wife and I were attending a conference in Newport, RI and choose the Hampton Inn & Suites Newport-Middletown for our stay. The hotel was very fresh looking from the outside and from within. The Rooms were very well done and the bed was very comfortable. The bathroom was bright and the shower head was excellent.

During the evening of our first night the rugby team in the room next door came back at 2:15 am after partying and for the next two hours continued to party with loud noise, slamming doors, and lots of loud stories about their day. They finally settled down around 4:30 am and we were able to go back to sleep. In the morning I went down to the front desk to tell the Desk Manager what happened and she way very apologetic and said she would look into the situation.

We went off to our conference and returned around 5:30 PM to find a nice note from the Front Office Manager stating how sorry they were about the situation. They sent up a goodie bag which was very nice. They really went out of there way to turn a bad situation around. Because of this effort, I would highly recommend this property.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank whytegroup
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carl S, General Manager at Hampton Inn & Suites Newport/Middletown, responded to this review, 10 July 2014
Thank you so much for sharing your Hampton experience with us. Thank you for noticing that we have been working with the staff to help provide you the best service, the cleanest rooms and friendly suggestions! I am glad the staff went ‘over-the –top” for you. The friendly staff is part of the Hamptonality that Hampton Inns are known for. We take pride in being a top choice in the Newport area and maintaining the high customer service and quality that you so nicely mentioned when taking the time to write this review. We stride to make sure all of our guests are 100% satisfied. We are very pleased that you enjoyed your stay and look forward to having you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn & Suites Newport/Middletown

Property: Hampton Inn & Suites Newport/Middletown
Address: 317 W Main Rd, Middletown, RI 02842-7326
Phone Number:
Region: United States > Rhode Island > Middletown
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Middletown
#2 Family Hotel in Middletown
#3 Business Hotel in Middletown
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Hampton Inn & Suites Newport/Middletown 2.5*
Number of rooms: 95
Official Description (provided by the hotel):
Suites with refrigerator & microwave; 2 miles from Newport attractions, Navy Base and corporate parks; award winning hotel with free hot breakfast bar in a 2 story atrium lobby, indoor pool, whirlpool, fitness room & business center. ... more   less 
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Also Known As:
Hampton Inn & Suites Newport/Middletown Hotel Middletown
Hampton Inn And Suites Newport/Middletown
Hampton Inn Middletown
Middletown Hampton Inn

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