We made reservations for 2 nights at this hotel with late check in. For some reason, my panic set in and I decided to call to confirm our reservation would be in tact for a 7PM check in. It took three phone calls (once put on hold and no one returned, once so rushed that she said check OUT instead of check IN, the third she confirmed our check in and hung up before I said goodbye). When we arrived, it became apparent that our room had been given away so we told we were being upgraded to a "cottage". The cottage was some sort of trailer that had been shingled, smelled of smoke, had a bug on the counter and was next to a biker bar (not what I would consider an ideal situation when traveling with children). We went to the front desk to discuss with the staff and received little in terms of customer service. There was only one person on duty who was not helpful, tried to infer the blame on us b/c we agreed to their "upgrade" and ultimately, I believe, gave us a room intended for someone else. When we finally got to our room we were less than impressed. There was a hole in the wall, the wallpaper was coming off in several locations, the pull out couch was completely broken and the in room blow dryer broke after about 30 seconds of use. The room itself was definitely dated, lacked efficient lighting and the in-room mini fridge was not level so when the door swung open it would not open all the way b/c it would hit the floor. While the location was good, 1st Beach is not a great place for families as most of the beach goers were young and drinking to excess. Do not put this hotel on your list of options when visiting Newport/Middletown b/c you will be sorely disappointed.
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- Also Known As:
- Quality Inn And Suites Atlantic Beach Hotel
- Quality Inn Middletown
- Middletown Quality Inn