The definition of the word "Hospitality" is "the friendly reception and treatment of guests or strangers." It's synonymous with "warmth, cordiality, friendliness." Unfortunately, nothing about this Ramada delivers any friendliness, warmth or cordiality. These people work in the hospitality business and seem to not know or not care about actually being hospitable to their guests. In truth, when I first checked in, late on a Friday night, the kid at the front desk was friendly. The one and only friendly, outgoing, nice person that I met during my three night stay. And I never saw him again. The next day, I encountered two front desk "agents" who were rude, unfriendly and wouldn't even acknowledge my presence. The guy behind the desk stared at me, glaring, as if to say "Who the heck are you?" as I walked by twice. No "hello" or "how can I help you?" Nope. Just a angry stare, as if I better not bother him. When I did actually need some help, my key had stopped working, I approached the girl behind the desk but she was no friendlier. She barely said a word, was not pleasant or cordial at all, and didn't even help me, since the guy came over and did it for her. Neither of them attempted to actually engage me in friendly conversation. When I checked out, the woman behind the desk didn't even look up from her computer and barely took the time to say "Thanks." As for the rooms, they are barely average, at best. The floor by the bathroom squeaked loudly. The toilet had the loudest flush I have ever heard. The beds are acceptable, for cheap hotel beds, but not great. And the table in the room was so wobbly, I didn't even put anything on it, for fear it might tip over or fall apart. Which brings me back to the real point. If your rooms are crappy, the only way you are going to get people to come back is to give them an exceptional customer service experience. By being extra helpful and extra friendly and extra hospitable. You've gotta do something to rise about the mediocrity of your rooms and your on-site restaurant. Unfortunately, the staff here has no interest in that, and there is just too much far-better competition in the area. I won't be back to this place and couldn't recommend it to anyone else.
- Official Description (provided by the hotel):
- On your next trip to New England, book a room at our Ramada Middletown hotel near Newport beach community and downtown shopping area. Our Middletown, RI, hotel is just minutes from exciting area attractions and sightseeing, making your stay with us fun and carefree. Our 132-room property offers guest laundry services, free parking for vehicles of any size and free Wi-Fi internet access. Handicapped-accessible rooms, non-smoking rooms and whirlpool suites are available at our hotel in Middletown, RI. ... more less
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- Also Known As:
- Royal Plaza Middletown