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“Great service, facilities need updating”

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Residence Inn Providence Warwick
Ranked #9 of 16 Hotels in Warwick
Seattle, Washington
Level Contributor
30 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Great service, facilities need updating”
3 of 5 bubbles Reviewed 29 July 2013

I typically stay in this hotel a couple of times a year. The staff is always great. They are friendly and go out of their way to help out. But, the grounds and the rooms are showing their age. The chair in our kitchen kept losing it's wheel, the WC door was pretty nicked up and needs paint, the grounds themselves have gotten better, but they are typically a bit overgrown and full of weeds.

The room size and internet access are good and breakfast is reasonable. The location also is great for me, it's five minutes from the airport and only a few minutes from everywhere I need to get to.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ccinwa425
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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152 reviews from our community

Traveller rating
    60
    39
    32
    15
    6
See reviews for
54
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • French first
  • Any
English first
Level Contributor
63 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
2 of 5 bubbles Reviewed 21 July 2013

I'd really like to rate this place higher. The property is really nice, the front desk and gatehouse staff are wonderful. Typical Residence Inn layout rooms, tons of space to spread out. Workout facilities and pool were very good. But the housekeeping was very substandard. Visible scum in the sink, missing shampoo and soap in the loft bathroom, carpeting and furniture showing their age. First day of stay, housekeeping didn't show up till we called after 5:00. Seems at least they are short staffed. We'd think twice before staying here again. As another reviewer said, not really up to Marriott standards

Stayed July 2013, travelled with family
Helpful?
Thank NoVaEmptyNesters
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 23 June 2013

We had to clean our own toilet. There was urine on the toilet seat. The kitchen table was filthy and food was left on the chairs. The hotel needs paint and better maintenance. The doors all stick. This was shocking for Marriott to hang their name on the building.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank susiecg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Virginia Beach, Virginia
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 21 April 2013

I stayed at this property while working on an extended assignment. I want to point out that I LOVED the front desk staff. They are always lovely, attentive, and quick to respond to every request. As it was in the winter, It was nice to have a fireplace. As another review wrote, this place is cutting corners. You have to keep the heat running as cold air constantly gets inside the room. The bed is not good and really needs work. I would consider this property again only if there are noted service improvements and I will continue to watch TripAdvisor to see if any improvements are noted.

  • Stayed January 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank telecombusinesstrvlr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Providence, Rhode Island
1 review
3 of 5 bubbles Reviewed 26 March 2013

I have stayed at this hotel on and off over the past 15 years for business travel. The rates are higher than other close by hotels and it appears that the hotel is cutting corners where it can. Internet is very slow. Appliances are old and the coffee makers are pieced together from whatever is available it seems. Not worth the average rate with so many other options in the close vicinity.

  • Stayed March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank James A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington DC, District of Columbia
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 2 December 2012

This is by far one of the friendliest staffed and comfortable hotels you could ever want. Not fancy. The one room suite includes full kitchen, couch, desk and large flat screen The proximity to 95 and Providence airport are a plus. Every member of the staff go out of there way to serve. Toss in a full breakfast and light dinner fare three nights a week and a business traveler can stretch pre diem. Pool, exercise room and a meeting room are added pluses.

Room Tip: First floor rooms on the parking lot make for easiest access.
See more room tips
  • Stayed November 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Madeleine G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helena, Mt
Level Contributor
149 reviews
121 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
3 of 5 bubbles Reviewed 30 November 2012

Stayed here 1 night after arriving late in the evening at the Providence airport. The hotel shuttle wasn’t operating that late, so I took a short taxi ride ($8.50). Hotel staff was very friendly. In the morning, the hotel shuttle wasn’t operating, so staff gave me taxi fare to the airport, which was appreciated. The hotel has separate buildings, which were older and it appeared some rooms had longer term residents. The room was clean and quiet. The size of the breakfast area was good, but the breakfast selection wasn’t as good as other Residence Inns.

  • Stayed October 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ClarkCreek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Residence Inn Providence Warwick

Property: Residence Inn Providence Warwick
Address: 500 Kilvert St, Warwick, RI 02886-1345
Region: United States > Rhode Island > Warwick
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #9 of 16 Hotels in Warwick
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Residence Inn Providence Warwick 3*
Number of rooms: 96
Official Description (provided by the hotel):
Residence Inn by Marriott Providence Warwick is the closest Marriott hotel to the Providence Airport (TF Green International Airport) located in Warwick, RI. The hotel is nestled in a quiet business park just 2 miles from Warwick's popular shopping, dining and entertainment venues. Residence Inn by Marriott Providence Warwick is a 10-minute drive from Providence RI and a 30 minute-drive from Newport RI.All rooms are suite-style and include a full kitchen (with refrigerator, microwave, dishwasher and oven) and living room area with flat-screen TV and sofa bed. Breakfast, parking and internet access are all complimentary, as well as an evening social Monday through Wednesday. Free shuttle service is available to/from PVD Airport and local attractions (w/in 2 miles) from 7am to 7pm daily. Award-winning staff is available 24-hours to ensure a peaceful and productive stay. ... more   less 
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Also Known As:
Residence Inn Providence Warwick Hotel Warwick
Residence Inn Warwick
Warwick Residence Inn

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