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Extended Stay America - Providence - Airport
Ranked #13 of 16 Hotels in Warwick
Columbus, OH
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Just O.K.”
3 of 5 bubbles Reviewed 3 August 2012

Unless you really need the kitchen facilities, there are better hotel choices out there. There is a bit of smell in the hallway, and our room had a staleness to it (not unbearable, but needed the windows opened). The bed was comfortable enough, and had a decent size TV (although ours kept randomly shutting off).

For the price, the hotel is a good choice though. Safe area, no bugs or stains anywhere.

  • Stayed July 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kareybarey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TomW771, Manager at Extended Stay America - Providence - Airport, responded to this review, 6 August 2012
I recently received a copy of your review of the Homestead Providence - Airport - Warwick. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies.
We know that our guests have multiple hotel choices, which is why our mission is to provide clean, comfortable rooms at an affordable price that guests want to come back to. While I am glad that you found the bed in your room to be comfortable, I am very sorry for the issues you experienced with regard to the odor in your room, as well as the television issue.
It's not common that we get the sort of feedback you provided, and although it is discouraging to read, it will help us make our hotel even better in the future. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope we have addressed your concern satisfactorily, and that you would give us the pleasure of having you as a guest again at this hotel or any other Extended Stay Hotels(sm) brand location in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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176 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Any
English first
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 20 July 2012 via mobile

Staff was great. Great value for the price. Kim was a great help at the front desk. Always smiling and happy. Great stay. Will definitely stay here again.

Stayed May 2012, travelled with family
Helpful?
1 Thank Christopher L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TomW771, Manager at Extended Stay America - Providence - Airport, responded to this review, 24 July 2012
I would like to personally thank you for taking time out to write such wonderful things about your experience at Homestead Providence - Airport – Warwick, about our staff, and about our colleague, Kim, in particular. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. Our business is one in which the staff gets to know our guests, who sometimes stay with us for weeks or months. We believe that building a professional, courteous, and accommodating relationship with our customers will continue to bring them back for future stays.
Once again, I and the entire staff at our hotel thank you for your very kind words, and we'd love to see you here again. Please don't hesitate to call on me for your future stays here or at any other Extended Stay Hotels(sm) location.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
East Greenwich, Rhode Island
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 13 July 2012

I came to Warwick in last week of April 2010 and I checked in this hotel on 1st May 2010 and trust me guys the service and housekeeping of this hotel made me stay here for 17 months. The real plus of this hotel was the shuttle service and it took its guests to the nearby grocery stores and nearby malls. The hotel staff was also very good and used to respond to the queries immediately.

  • Stayed August 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ankur C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TomW771, Manager at Extended Stay America - Providence - Airport, responded to this review, 17 July 2012
It was very kind of you to for take the time to publish such a positive review of your stay at the Homestead Providence - Airport - Warwick. It's always satisfying to read positive feedback from our valued guests, like you. We are glad that you chose our hotel to be your home away from home for such a long period of time.
It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York
Level Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 bubbles Reviewed 18 June 2012

I really cant write the review as i have stayed for 12 hours. We checked in at 10pm and left at 10am , the next morning. So i am not in a position to comment on the facilities but few things i need to point out .

1) as pointed out by one reviewer, this is a chain hotel not your friendly neighborhood girlfriends place , then whats the problem in changing the sheets or towels every other day. They have written the charges for that .

2) Let us control the temperature of the room . At least i cant find the controls of AC . The one which is attached to the AC is not working.

3) Please please please change the carpet its very dirty or after all these days of operation its now dying.

4) Please supply toiletries enough for two people in a double bed room. You don't expect people walk around with other people germs.

5) Please don't call it a breakfast.Its a morning snack. bagels and muffins. ( this is not a negative because of the rate )


Now these are some observations which could be corrected. Otherwise , i think this is a good hotel ( extended stay , some people will fight for that ) . I am very impressed by the front desk and the cleanliness of the rooms and public area.

Room Tip: Cant comment on this as this is an overnight stay.
See more room tips
  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank anindyachakraborty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Extended Stay America - Providence - Airport, responded to this review, 11 July 2012
I recently received a copy of your review of the Homestead Providence - Airport - Warwick. Our company prides itself on excellent guest service, so it was gratifying to read your feedback about our staff. I would like to give you my most heartfelt apology regarding the part of your stay that was not satisfactory.

We specialize in providing clean, comfortable rooms at an affordable price. That means we don't set out extra amenities like shampoo, lotions, shower caps, etc, in our rooms. However, our hotel does have a limited supply of sundries at the front desk, and we happily dispense them free of charge upon request. Operating in this way allows us to continue to provide you our great rooms at exceptional rates. I take seriously your concern, however, and assure you that we work very hard to explain exactly what we offer to our guests before they arrive. I am, of course, very sorry that we were unable to make our offerings more clear to you before you checked in, and hope that you will keep our hotel in mind when your future needs are for an accommodation like ours.

It's not common that we get the sort of feedback you provided, and although it is discouraging to read, it will help us make our hotel even better in the future. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope we have addressed your concern satisfactorily, and that you would give us the pleasure of having you as a guest again at this hotel or any other Extended Stay Hotels(sm) brand location in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chesapeake, Virginia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 16 June 2012

This hotel has great in service as well as hospitality,during my long stay here.I actually left another hotel to stay here stay here for duration of my stay...great rates!clean rooms and i must say the staff is great and very friendly and professional.....i must send a long thankyou to Becky,she extends herself in the gift of helps,always helpful with no complaing,thanks again Becky....i will be coming back this way again for a year and a half,and i will return to homestead studio suites,warwick RI

  • Stayed December 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank T4ME2_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Extended Stay America - Providence - Airport, responded to this review, 11 July 2012
"It was very kind of you to for take the time to publish such a positive review of your stay at the Homestead Providence - Airport - Warwick. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of happy customers. That's why the biggest investment we make is in our customers. Our company motto is ""Excellence Every Day, Every Way"", and my promise to you is that we will continue to operate according to this practice; after all, that's how Extended Stay Hotels(sm) got to be the largest extended stay lodging brand in North America.

It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
90 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed 16 June 2012

No services in this hotel,ie: cleaning of room,adding towels etc. Towel exchange at front desk.To much trouble. One coffeeina suiteclearly meant for 2 people. Nice asst of un necessary snacks left in room.Clean. Continental Bkft. Very limited. Not a great value.

Room Tip: Ithink the studio might be better than the suite.
See more room tips
  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Appleation
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Extended Stay America - Providence - Airport, responded to this review, 11 July 2012
Thank you for taking the time to review your recent stay at Homestead Providence - Airport - Warwick. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am.

I am eager to respond to your concerns regarding our hotel amenities. It is our mission to provide a clean, comfortable room at a great rate for business and leisure travelers. To that end, we don't put items like shampoo bottles, shower caps, or face lotions within a room prior to a guest's arrival. That's because although these things are perceived as being ""free"" at other hotels, you still end up paying for them in your nightly rate. However, given our commitment to your satisfaction, we do have a limited supply of complimentary sundries available upon request at the front desk. Doing business this way allows us to continue to offer great rooms at exceptional rates. I am truly sorry that we were unable to communicate our offering effectively to you before you arrived.

Although it is unusual for a guest to have the experience you did while staying with us, we would like to use your account to help us make our hotel even better. Again, I am deeply sorry that you did not have a completely enjoyable stay at our hotel, and I promise that we are focused on total guest satisfaction every day. Please don't hesitate to reach out to me at this hotel or to our guest relations team directly by visiting our website and clicking the Contact Us link at the bottom of the page. I do hope that you will let me demonstrate our redoubled efforts in the future here or at any of Extended Stay Hotels(sm)' other locations throughout the U.S. and in Canada.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Warwick, Rhode Island
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 2 June 2012

This hotel was amazing I felt at home they took care of you all the people who work there were great. Every time I was there Becky allways was very helpfull and very nice she was amazing I would love to come back to this hotel I can say that this is one of my favorite hotels I every been too

Room Tip: This hotel is very nice they make you feel very comfortable very homie there I had no problems !!!
See more room tips
  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tatum v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChristopherTM, Manager at Extended Stay America - Providence - Airport, responded to this review, 14 June 2012
Tatum,

I would like to personally thank you for taking time out to write such wonderful things about your experience at Homestead Providence - Airport – Warwick, and especially for singling out the efforts of our colleague, Becky. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. Our business is one in which the staff gets to know our guests, who sometimes stay with us for weeks or months. We believe that building a professional, courteous, and accommodating relationship with our customers will continue to bring them back for future stays.

Once again, I and the entire staff at our hotel thank you for your very kind words, and we'd love to see you here again. Please don't hesitate to call on me for your future stays here or at any other Extended Stay Hotels(sm) location.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Extended Stay America - Providence - Airport

Property: Extended Stay America - Providence - Airport
Address: 268 Metro Center Blvd, Warwick, RI 02886-1747 (Formerly Homestead Studio Suites )
Phone Number:
Region: United States > Rhode Island > Warwick
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #13 of 16 Hotels in Warwick
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Extended Stay America - Providence - Airport 2.5*
Number of rooms: 94
Official Description (provided by the hotel):
Shuttle Hours: Monday-Friday 7-11 am; 4-7 pm; no weekends. ... more   less 
Reservation Options:
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Also Known As:
Homestead Studio Suites Warwick
Homestead Warwick
Homestead Suites Warwick
Warwick Homestead Suites

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