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“Horrible customer service.” 1 of 5 bubbles
Review of Crowne Plaza Providence-Warwick Airport

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Crowne Plaza Providence-Warwick Airport
Ranked #10 of 16 Hotels in Warwick
Taunton, Massachusetts
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Horrible customer service.”
1 of 5 bubbles Reviewed 9 March 2014

There was a large event going on at the Crowne Hotel this weekend that sold out the rooms, and many of the attendees of this event stayed at the Holiday Inn Express hotel. We were told that shuttle services between the two hotels ran 24 hours. The drivers for the HIE worked double time, nonstop, to help the travelers move between the two hotels. The Crowne drivers did NOTHING! They had between 2-4 shuttles parked at all times, with the drivers mulling around, and when we asked them about shuttle services, their response would always be "Someone will be here soon" meaning the HIE drivers. It was rediculous!

Also, the staff inside the Crown Hotel was NOT friendly at all. They didn't smile or greet us as we walked about (where the HIE staff were bubbly and friendly to us all weekend), and when they DID look at us, they gave us very weird and snotty looks. They seemed unhappy to be working there, or at least that weekend. It made for a very poor atmosphere. Would not recommend.

  • Stayed March 2014, travelled with friends
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Kairsie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Crowne Plaza Providence-Warwick Airport, responded to this review, 24 March 2014
Dear Kairsie,

Thank you for your review regarding your recent stay with us. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message with additional message.

Thank you again for your time and staying with us.

Sincerely,

Connie D
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

343 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (67)
Date | Rating
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English first
Plainville, Massachusetts
Level Contributor
45 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 bubbles Reviewed 6 March 2014

I stayed at the hotel for a convention and stayed for two nights. Service was great. The staff at the front desk were very friendly and helpful, even with several thousand other people in the hotel over the weekend. The room was very clean and quiet. The hotel restaurant was very good and not too expensive compared to a lot of places I've stayed before. I would stay here again.

The only problem over the whole weekend was parking. The parking lot is huge but we had just had a snow storm a few days before and whoever the hotel uses to plow did a terrible job. A lot of the parking spots where "half" filled with snow piles and it was very messy. That fact plus the 3000+ people at the convention made parking a big issue if you had move your car for any reason. I would recommend that the hotel look find a new person/company for snow cleanup.

  • Stayed February 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank SH627
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Warwick, Rhode Island
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed 4 February 2014 via mobile

The pool & pool area is neat and orderly. Rooms are average but the location is great! Close to the highway & 2 large shopping malls. During the summer time, the grounds are very well manicured with beautiful flowers everywhere. Overall, a good hotel but not very home like.

  • Stayed July 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank 120782
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Crowne Plaza Providence-Warwick Airport, responded to this review, 20 February 2014
Dear 120782,

Thank you for providing us with a very considerate review and for staying with us. We are delighted to read you liked our location. We strive to provide our guests with an extraordinary experience and we are pleased to have the opportunity to do that for you during your visit with us. Your positive feedback makes it all worth our efforts.

Again, thank you for sharing your thoughts and we hope that you would consider us again on your next travel.

Sincerely,

Connie D
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Augusta, Maine
Level Contributor
90 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
1 of 5 bubbles Reviewed 31 January 2014 via mobile

I stayed at Crowne Plaza for a conference, while the overall facility is good, their guest service is poor. They give you the impression that they care with a nice letter on the night stand from the GM but that's as far as it goes.
After a very trying day I decided to simply order Dominos and watch a movie. About a 1/2 hour after ordering I got a phone call from the front desk alerting me to the fact that my pizza had arrived. I asked them to send the delivery to my room. I was told that was not possible due to security issues. Really? Then why when I arrived was I able to walk all around the facility and never once was I stopped or asked who I was and what I was doing.
If they really wanted to accomplish safety, guest satisfaction, and comfort then send an employee with the delivery person.
I travel all over the U.S. and have been doing it for 30 years and never have I run into this kind if policy. When I asked why, the response I got sounded like a recorded message from electronic attendant.
I wrote an email to the GM that said in his letter that he wanted to hear about our stay. His response? Crickets....nothing...guest service is all about handling issues properly when they arise. The guest services at this hotel are non existent. I will not be staying here again because it is quite evident that they are not concerned about their guests or their comfort.

Stayed January 2014, travelled on business
Helpful?
1 Thank Brusta60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Crowne Plaza Providence-Warwick Airport, responded to this review, 15 February 2014
Dear Brusta60,

Thank you for taking the time to review our property. I’m very disappointed to hear about your experience on your recent stay. We have sent you a private message addressing your concerns. I trust we can regain your confidence in our products and services.

Sincerely,

Dhan M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Medford NJ
Level Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 17 January 2014

This is a beautiful property has a great location rooms are up to date and remolded. 2 restaurants onsite both are 5 star. The lobby restaurants has a nice menu and great ambiance, Remington has a dinner menu that has something for everyone. While I was traveling on business I will mark this as a favorite stop in New England.

  • Stayed January 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Matt K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 5 January 2014 via mobile

I stayed at the Crowne Plaza to avoid delays in catching my flight the next morning during the freak Jan 2014 winter storm in New England. This hotel is managed well and everyone working here had the highest regard for professionalism and service. During the storm, I heard directly that some workers were given rooms to stay at in the hotel for safety and for practicality so that they wouldn't be late for their shift the next morning. This forward planning makes good business sense for guests. I had no issues checking in and receiving my Platinum Priority room upgrade. My upgraded room was clean and very comfortable. This Crowne Plaza offers a complimentary 'park and ride' service to PVD where you can stay the night, leave your car parked in their open lot, and the hotel will shuttle you to and from the airport for free. When I returned from my trip just after the storm, I found that the Crowne Plaza had already de-iced and dug my car out of the snow. This unexpected gesture just emphasizes the great service and management prevalent at this hotel.

Stayed January 2014, travelled on business
Helpful?
Thank KowyokWW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
boston
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed 28 December 2013

I have been to this hotel a few times for my work's quarterly offsite meetings. I have always had a good experience so I thought it was about time I write a review. I'm writing this review from a work perspective. I'm more local than others in my group so I drive to this hotel. I like the ability of being able to park and then my car stays there till I'm ready to leave. There are plenty of meeting rooms that can accommodate any size group. We had formal meetings in the big ballroom and dinners and lunches in smaller rooms which where more intimate. The food that the hotel provided was always delicious and there was always something for every food restriction. The first night I arrived my smaller group decided to have a dinner about 5 minutes away - the hotel shuttle provided a ride for us to and from the restaurant. The bar at the hotel is very nice. I personally like the smaller sitting areas they have with the fireplace, it provides a better talking atmosphere then a typical bar.
The rooms are always clean and comfortable, I have stayed over 4 times and I have never had an issue with anything in my room.
I can't comment on the price of the rooms as my work pays for the accommodations but I can say that due to my experience if I was to travel to somewhere else I would definitely stay at another Crowne Plaza hotel.

  • Stayed December 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank BostonBeachgirl32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Providence-Warwick Airport

Property: Crowne Plaza Providence-Warwick Airport
Address: 801 Greenwich Ave, Warwick, RI 02886-1815
Phone Number:
Region: United States > Rhode Island > Warwick
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Business Hotel in Warwick
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Crowne Plaza Providence-Warwick Airport 3.5*
Number of rooms: 266
Official Description (provided by the hotel):
The Crowne Plaza Hotel Providence Warwick Airport is centrally located in the heart of New England. Located in Warwick, RI just 8 minutes south of downtown Providence and 2 miles from Providence Warwick T.F. Green Airport. Newport, Boston, Foxwoods as well as many Rhode Island Beaches are nearby. The Crowne Plaza Hotel Providence Warwick offers 266 newly renovated, oversized guest rooms featuring the Crowne Plaza Sleep Advantage with comfortable new beds, guaranteed wake up calls, quiet zones, sleep CD and sleep amenities. Whether visiting Providence or Warwick for a meeting, wedding reception, or just a weekend getaway, the Crowne Plaza Hotel at the Crossings in Warwick RI is The Place To Meet. ... more   less 
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Also Known As:
Crowne Plaza Providence-Warwick Airport Hotel Warwick

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