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“Sheraton name but not Sheraton quality”

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Sheraton Providence Airport Hotel
Ranked #14 of 16 Hotels in Warwick
GreenLeadersBronze level
Reviewed 7 September 2013 via mobile

We came to RI for the first time to visit family. After doing research for hotels in the area we found there was a Sheraton. We are owners at a Sheraton in FL. We love our stays as Starwood Preferred Guest.

When we checked in we were offered a room on the club level. I was excited about the club level. I thought the room would be well kept.

When I walked in the room the first thing I said was I'm happy were sleeping on the bed and not the floor. The carpet in our room has stains on it, the grout in the shower needs a good scrubbing, and the faucet in the shower was broken. When trying to take a shower the water would turn cold for a few minutes then get scorching hot. There was no happy medium.

I have stayed in hotels for a cheaper rate that were well kept. I'm disappointed for the first time in a Sheraton property.

  • Stayed: September 2013
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Thank Stephne10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton P, General Manager at Sheraton Providence Airport Hotel, responded to this reviewResponded 12 September 2013

Thank you for choosing to stay with us. I am sorry about the carpet and the grout. It is always frustrating when a guest encounters these issues. We know this is not the standard our guests are used to. We have a shampoo program in place, but we need to revisit how quickly we get to rooms when there are stains. Your comment is a good reminder for us.

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509 - 515 of 766 reviews

Reviewed 5 September 2013

The hotel is about 15 minutes from downtown Providence in Warwick right near the airport. We happened upon it in 2012 looking for a hotel that offered free parking.The 3 stays we have enjoyed here, they offered us an upgraded room to their club floor. Our last stay here, September 2013, Michael at the front desk not only upgraded us but gave us a free complimentary breakfast for 2 & helped with our questions about area attractions. He greeted us with a big "good evening" and was extremely patient and helpful with all our requests. Every guest room is offered free internet access. Rooms on the club floor are clean & updated with good size, 42"?, HD TV. Bed was comfy. If you have club lounge access, ask for Alex. He seems to work all the time:) Greets everyone with a big smile & is extremely friendly and helpful. If you have a question about New England history, ask Alex. He has a wealth of information off the top of his head and even a greater love of history in general. We are starwood members & travel to alot of Sheratons. Alex's hors d’oeuvres are the BEST by far. Fried food is crisp not soggy and the assortment is impressive for free afternoon snacks. He makes the lounge feel like someone's living room. I can't remember all the employees names but we have yet to meet one that wasn't helpful and friendly. It is a great midway place to stay between Providence and Newport and a good solid value with terrific people. One last thing, we are from NY and tend to be critical of everything so when people and places leave an impression on us, it stays with us. We will be back everytime we visit the area.

Room Tip: Higher floors have more light, first floor tend to be a little dark. If Starwood Gold member ask if...
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  • Stayed: September 2013, travelled as a couple
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Thank Gary - Suzanne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton P, General Manager at Sheraton Providence Airport Hotel, responded to this reviewResponded 12 September 2013

Thank you for the nice words about Michael and Alex. They work extremely hard to make a good impression. I am always humbled by Alex's knowledge of just about everything. He is a true ambassador for the hotel and our area. Michael's passion is getting your stay off to a great start. We appreciate your loyalty and look forward to seeing you again soon.

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Reviewed 3 September 2013 via mobile

I was looking for a cheaper alternative than DT Providence hotel options. The hotel's occupancy was low that evening, first room was musty almost like a smoking room. After long walk back to front desk they kindly gave us a room on the 5th floor (Club Level). Room was clean and standard, no issues. Area around hotel is slightly sketchy, but did not expect nice area next to airport.

  • Stayed: July 2013
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Thank Rick L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton P, General Manager at Sheraton Providence Airport Hotel, responded to this reviewResponded 12 September 2013

Thank you for staying with us. I am sorry about the problem with the first room. We are 100% non-smoking so these things should not happen. As always, our team is passionate about making sure we properly express our concern if something is not perfect. I am glad you enjoyed the Club Floor experience.

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Reviewed 3 September 2013

We attended a high school reunion held at this hotel. The room was fine. The venue for the reunion seemed dated, more like a bay in which a business seminar would be held than a festive occasion. That said, the service staff went out their wu to be helpful and accommodating

  • Stayed: June 2013, travelled with friends
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Thank Philip M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton P, General Manager at Sheraton Providence Airport Hotel, responded to this reviewResponded 12 September 2013

Thank you for staying with us during your high school reunion. I am glad you found our team to be friendly and helpful. We enjoy hosting reunions and we hope everyone had a good time. We truly appreciate your business.

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Reviewed 3 September 2013

My husband and I were in R.I. Getting our son off to College . Our first time staying in your hotel and I have to say I will definitely be returning often. All your staff are great, but one person stands out from the rest and that is Karen in Housekeeping, she had taken care of us during our weekend stay, I was so impressed with Karen she was so warm and welcoming, a true people person and an incredible worker
I look forward to many more stays in your Hote

  • Stayed: August 2013
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Thank Elsie1481
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton P, General Manager at Sheraton Providence Airport Hotel, responded to this reviewResponded 12 September 2013

Thank you for sharing such and exciting occassion with us. It is so gratifying when our guests take time to compliment our housekeeping team. I am so proud of Karen and I know she will be thrilled when I share your story with her. We look forward to seeing you again soon.

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Reviewed 2 September 2013

I stayed at this hotel for 1 night Aug. 24th of this year. The hotel had a lot to be desire. There were 2 large groups (a wedding party and a foreign sports team), along with regular guests like myself trying to check in. Clearly the hotel staff couldn't handle the large number of guests checking in... My room wasn't ready, no towels and the door was left opened (to remind the housekeeper that he had to come back to the room). My security lock did not work. The room and the entire floor I was on had a very old-like smell. Housekeeper offered to spray the room. This hotel is in need of some major renovations. I wouldn't stay at this hotel if I find myself returning to Providence.

Room Tip: Avoid the rooms on the first floor, which is below the main floor.
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  • Stayed: August 2013, travelled solo
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Thank beautiful2_67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton P, General Manager at Sheraton Providence Airport Hotel, responded to this reviewResponded 12 September 2013

Thank you for sharing your review. Please accept my sincere apologies for issues during your stay. It seems that if things don't get off to a good start, other issues start to add on. Your experience is contrary to the high level of service we strive to maintain and you should expect. There are no excuses for the incidents you mentioned. We need to take immediate action to resolve those issues.

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Reviewed 1 September 2013

The room seemed a bit dated as far as furnishings BUT the staff was more like the staff at a Ritz Carlton. Alex, in the club lounge, was splendid. He anticipated all my needs and I watched him interact with all guests in the same manner. The entire club lounge staff was professional, attentative and always 100% but Alex went to the 110% level. Housekeeping and front desk were always doing their best to make certain our stay was the best possible. I have not even checked out yet but I want to post this because the staff has made a busy week at the Sheraton Providence Airport a much less hectic experience by their professionalism.

  • Stayed: August 2013, travelled with family
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Thank bpartoens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton P, General Manager at Sheraton Providence Airport Hotel, responded to this reviewResponded 4 September 2013

I am glad that we were able to add some comfort to a hectic week. We understand the importance of a busy work week and we know it can be overwhelming. Alex in the Club helps keep things in order so you can relax when the business day ends. It is a team effort, and we appreciate the high praise. Your business is important to us and that should reflect in our service.

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Additional Information about Sheraton Providence Airport Hotel

Address: 1850 Post Rd, Warwick, RI 02886-1501
Phone Number:
Region: United States > Rhode Island > Warwick
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Green Hotel in Warwick
#8 Business Hotel in Warwick
Price Range: £79 - £160 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Providence Airport Hotel 3.5*
Number of rooms: 206
Official Description (provided by the hotel):
Minutes from downtown, Sheraton Providence Airport Hotel puts you in reach of city attractions - close to shopping, entertainment, many Colleges and Universities, and the Roger Williams Zoo. ... more   less 
Reservation Options:
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Also Known As:
Sheraton Warwick
Warwick Sheraton

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