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“Stay, Park and Fly”

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Sheraton Providence Airport Hotel
Ranked #11 of 16 Hotels in Warwick
GreenLeadersBronze level
East Lyme, CT
Level Contributor
189 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“Stay, Park and Fly”
5 of 5 bubbles Reviewed 30 September 2013

Stayed there for one night as we had an early morning flight from Providence Airport. The check-in, room and building were all very nice. We left our car there. We were driven to the airport and picked up ten days later at the airport. They drove us right to our car. A great place to stay and leave your car. Can't beat the price and convenience. This is the second time we have done this and we will definitely stay there again.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VinMar_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton P, General Manager at Sheraton Providence Airport Hotel, responded to this review, 22 October 2013
Thank you for the nice note. I am glad you enjoyed the convenience of our Stay, Park and Fly package and the great service from our shuttle drivers. It is great to see that you will back!! We look forward to serving you again. We appreciate your business.
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639 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (123)
Date | Rating
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English first
visalia
Level Contributor
62 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed 27 September 2013

We stayed here while we moved our daughter into an apartment while she attends Brown. The shuttle quickly picked us up at the airport. We checked into our room on the club level and they told us the club lounge was still open. Since we had just been on a plane from the west coast we were starving. What a welcome surprise! We were greeted by Alex in the club lounge who made us feel right at home immediately. It was so refreshing to be treated like family, truly! Each experience in the club lounge was the same. The room and beds were very comfy and we loved the free internet, that's how it should be everywhere. At the end of our stay the shuttle quickly whisked us back to the airport in the pouring rain. Since our daughter is in her first year of grad school I know we will be back and we will be staying here! Thank you!

Room Tip: Stay on the club level if possible.
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  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jcbVisalia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton P, General Manager at Sheraton Providence Airport Hotel, responded to this review, 16 October 2013
Congrats on getting you daughter moved in! It is always fun to be part of those experiences. Your review is a great example of how well things can go when we deliver a flawless experience. From Alex to our shuttle drivers, we care about the role we play in every guest experience. We hope to see you on parents weekend!!!
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Long Island, NY
Level Contributor
41 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
3 of 5 bubbles Reviewed 23 September 2013

Stayed here for one night last night after visiting 12 other Starwood properties this month. The hotel is in a great location to the airport -- literally on the airport property and minutes from the terminal building. The staff is very warm, friendly, and concerned which was also contributed to a decent stay. However, the owners, Sheraton, and the managers of the hotel need to sit down and figure out how to get this hotel into the year 2013. Its dated and needs work. Like the other reviews say, the carpets are stained and terrible looking. The lounge level was not up to par, but had a decent breakfast. With some remodeling and renovation, this hotel could be a gem as they have the location and service to support a leading hotel in the area.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WDWFan1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton P, General Manager at Sheraton Providence Airport Hotel, responded to this review, 16 October 2013
Thank you for the thoughful review. We are planning for future improvements, but it all starts with our great team members. Thank you for commenting on our "warm and friendly" team. We have recently enhanced our evening offerings in the club based on similar comments. I hope you can experience the change and share more feedback.

Warmly,

Rob
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Cape Cod
Level Contributor
249 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
4 of 5 bubbles Reviewed 20 September 2013

I know what people are saying in previous reviews about the area not being great, but the hotel itself maintains the property in accordance with most other Sheraton's I stay at. Their customer service at the front desk is excellent...not many places explain where everything is without you asking first...good job! The property and rooms were very clean and though the bed was rather hard, it did have the requisite pillow options and lovely comforters. Clean, Neat, well maintained, priced right and excellent customer service...what more could you ask for?

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank debbmm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton P, General Manager at Sheraton Providence Airport Hotel, responded to this review, 24 September 2013
Thank you for the nice comments. I understand people's feelings on the area, being close the airport makes for a lot of activity. We are passionate about the things we can control and focus on those service items to insure our guests have a great stay. Our team is wonderful and it is very kind of you to take the time to compliment them.
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Marietta, Georgia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 9 September 2013

We stayed at this hotel on septmeber 7-8. I was really disappointed this is the worst Sheraton Ive ever stayed at: its smells bad ( I did see other reviews that said they stayed on the first floor and it smelled, I was also on the first floor), its old, carpets are stained (BAD), the clean sheets were stained and the area wasn't the best.
I must admit although I didn't like the hotel the staff was EXTREMELY nice and professional. If it wasn't for them this hotel wouldn't have gotten the one star.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jazzlover70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton P, General Manager at Sheraton Providence Airport Hotel, responded to this review, 13 September 2013
Thank you for posting your review. We truly care about your experience which I hope was reflected in the service our front desk team offered. I am concerned about your comments on our first floor and I will certainly look into the items you mentioned. There is no excuse for any guest room level in the hotel not being up to our standards. Please accept my sincere apologies.
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1 review
3 of 5 bubbles Reviewed 7 September 2013 via mobile

We came to RI for the first time to visit family. After doing research for hotels in the area we found there was a Sheraton. We are owners at a Sheraton in FL. We love our stays as Starwood Preferred Guest.

When we checked in we were offered a room on the club level. I was excited about the club level. I thought the room would be well kept.

When I walked in the room the first thing I said was I'm happy were sleeping on the bed and not the floor. The carpet in our room has stains on it, the grout in the shower needs a good scrubbing, and the faucet in the shower was broken. When trying to take a shower the water would turn cold for a few minutes then get scorching hot. There was no happy medium.

I have stayed in hotels for a cheaper rate that were well kept. I'm disappointed for the first time in a Sheraton property.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stephne10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton P, General Manager at Sheraton Providence Airport Hotel, responded to this review, 12 September 2013
Thank you for choosing to stay with us. I am sorry about the carpet and the grout. It is always frustrating when a guest encounters these issues. We know this is not the standard our guests are used to. We have a shampoo program in place, but we need to revisit how quickly we get to rooms when there are stains. Your comment is a good reminder for us.
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New York City, New York
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 5 September 2013

The hotel is about 15 minutes from downtown Providence in Warwick right near the airport. We happened upon it in 2012 looking for a hotel that offered free parking.The 3 stays we have enjoyed here, they offered us an upgraded room to their club floor. Our last stay here, September 2013, Michael at the front desk not only upgraded us but gave us a free complimentary breakfast for 2 & helped with our questions about area attractions. He greeted us with a big "good evening" and was extremely patient and helpful with all our requests. Every guest room is offered free internet access. Rooms on the club floor are clean & updated with good size, 42"?, HD TV. Bed was comfy. If you have club lounge access, ask for Alex. He seems to work all the time:) Greets everyone with a big smile & is extremely friendly and helpful. If you have a question about New England history, ask Alex. He has a wealth of information off the top of his head and even a greater love of history in general. We are starwood members & travel to alot of Sheratons. Alex's hors d’oeuvres are the BEST by far. Fried food is crisp not soggy and the assortment is impressive for free afternoon snacks. He makes the lounge feel like someone's living room. I can't remember all the employees names but we have yet to meet one that wasn't helpful and friendly. It is a great midway place to stay between Providence and Newport and a good solid value with terrific people. One last thing, we are from NY and tend to be critical of everything so when people and places leave an impression on us, it stays with us. We will be back everytime we visit the area.

Room Tip: Higher floors have more light, first floor tend to be a little dark. If Starwood Gold member ask if...
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gary - Suzanne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton P, General Manager at Sheraton Providence Airport Hotel, responded to this review, 12 September 2013
Thank you for the nice words about Michael and Alex. They work extremely hard to make a good impression. I am always humbled by Alex's knowledge of just about everything. He is a true ambassador for the hotel and our area. Michael's passion is getting your stay off to a great start. We appreciate your loyalty and look forward to seeing you again soon.
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Additional Information about Sheraton Providence Airport Hotel

Property: Sheraton Providence Airport Hotel
Address: 1850 Post Rd, Warwick, RI 02886-1501
Phone Number:
Region: United States > Rhode Island > Warwick
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Green Hotel in Warwick
#8 Business Hotel in Warwick
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Sheraton Providence Airport Hotel 3.5*
Number of rooms: 206
Official Description (provided by the hotel):
Minutes from downtown, Sheraton Providence Airport Hotel puts you in reach of city attractions - close to shopping, entertainment, many Colleges and Universities, and the Roger Williams Zoo. ... more   less 
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Also Known As:
Sheraton Warwick
Warwick Sheraton

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