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Country Inn & Suites by Radisson, Beaufort West, SC
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Reviews (617)
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Reviewed 7 December 2013

My husband and I were so excited to come to Beaufort to celebrate our anniversary. Unfortunately, that excitement was gone after multiple problems with reservations and the lack of friendliness and willing to go the extra mile with the front desk and the way the manager acted especially at the end. The manager tried to step in and help by asking my husband to call Carlson to male sure he was not charged twice before taking another reservation. I am in the car just waiting, my husband comes to the car upset. (We have never had this issue before in our life) My husband has always stayed at country inn as he works for the railroad. I wish I could say something different, as we left (escalated argument), the manager let me know the nights would still be charged and the room was not even cleaned yet. The manager was furious with me, putting his hands in his pockets and turning away from me during our dispute. I work in an industry where we are to act professional and not show anger to consumers but sell the commodity of the industry by standing up for the consumer. This did not happen here. Two hours later we found another place to stay, where they apologized for the behavior of Country Inn & Suites.
Charging us anyway was vindictive and very unprofessional. The manager let his emotions override his hospitality because we were unhappy with the way the situation was handled from the beginning. This could have been avoided with a little better customer service and less pointing the finger that it was our fault the reservations were not correct. We are disputing charges now, and have sent a message to the GM. No response or reverse on charges yet, but in all fairness it happened yesterday, at 2'oclock. The manager and front desk clerk were the most unprofessional people I have ever experienced in hospitality.

Stayed: December 2013, travelled as a couple
5  Thank 2013Naomi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ron T, General Manager at Country Inn & Suites by Radisson, Beaufort West, SC, responded to this reviewResponded 10 December 2013

We at the Country Inn and Suites thrive to provide the Utmost in Guest Service and Satisfaction. We also accept that there are two sides to every story. The Guest stated they had a reservation that was made through the Carlson Web-Site which did not appear at our Property as the Guest acknowledged he made an error with his reservation therefore he basically did not have a reservation. Carlson made another reservation for him as the Front Manager located a room for their stay but unfortunately due our Military Graduation and the Check-Out of 72 Rooms their room would not be available for another 30 minutes. The Guest's wife then approached the Front Desk and became irate, pointing her finger at the Front Desk Representative face and certainly not knowing as she stated and wrote to Carlson that this Representative was sitting in a chair not understanding that she suffers from nerve damage and at times his requires to sit. As stated we tried to accommodate the Guests with a reservation and tried to remain Professional under the circumstances as our Brand supported us and am happy that they found accommodations that suited them. Our Guest Scores also indicate that we are providing for our Guests with the care, respect and concerns for which they display each and everyday!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 November 2013

Nice place to stay in Beaufort. We make a father/son trip to Beaufort 2 or 3 times a year for a weekend of fishing. We previously tried several moderately-priced hotels in the area, which truthfully, were not very good. About 4-5 years ago, we tried the Country Inn on a recommendation, and have been staying there ever since. It is perfect for what we need in a moderate price range. The rooms have been clean, and the staff is friendly. They are very accommodating with our parking needs and accessibility to the boat, as well as letting us leave a bag or two behind the counter after we check out so that we do not have to leave it in the car at the boat ramp…we have even been able to stay in the same ground-floor room next to the lighted back parking lot for three years running. They offer a free breakfast (not just a Danish or bagel) early each morning, which we can quickly have before hitting the water. Nice lobby, and breakfast area with a TV also. Friendly staff willing to help, clean rooms, easily accessible parking, and a free breakfast, keep us coming back. Many not so good lodging options in the area…but this one has been safe and reliable.
James Woodall

  • Stayed: December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank RedneckFly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ron T, General Manager at Country Inn & Suites by Radisson, Beaufort West, SC, responded to this reviewResponded 18 November 2013

Thank You very much for taking the time to write about our Property, Country Inn and Suites, Beaufort, SC. It's been a pleasure to serve you on your trips to Beaufort and happy to accommodate for all your needs. We truly thrive to provide the Utmost in Guest Services for all our Guests and your writing is the commitment we display.

Again much appreciated and hope we can serve you whenever your travels take you back to Beaufort, SC. Happy Fishing!!!

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Reviewed 6 November 2013

My youngest son is about to graduate from Parris Island. I have been stressing over planning this trip... both because of cost and just hassel. After playing around with the Carlson website... I called this hotel directly and spoke with Courtney. What a breath of fresh air! She was wonderful and extremely helpful. We got all our reservations made... great prices... no hassel at all. I am looking forward to visiting the hotel for our reservation this December... looking forward to meeting Courtney in person and the rest of the staff. Thanks again!

  • Stayed: November 2013, travelled with family
    • Value
    • Service
Thank KJackson2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ron T, General Manager at Country Inn & Suites by Radisson, Beaufort West, SC, responded to this reviewResponded 8 November 2013

Truly appreciate your kind words with regards to Courtney as she is amazing in providing for all our Guests. You will find the entire staff devoted to making your stay all that you hope it to be as we thrive to provide the Utmost in Guest Satisfaction.

We also want to Thank You for the commitment your Family member has made in serving our Country which allows for us the Peace and Comfort in our lives.

We shall see you in December and please travel safe to Beautiful Beaufort by the Bay!

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Reviewed 26 October 2013 via mobile

Stayed here with my 8 year old for a wedding. Nice, well kept rooms. Seems pretty new or at least well maintained. Only place that didn't jive with the review is the bath tub. It was moldy and old. Cracked and rusted too. But everything else even in bathroom was nice and new looking.

Stayed: October 2013, travelled with family
Thank 537michaelh537
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ron T, General Manager at Country Inn & Suites by Radisson, Beaufort West, SC, responded to this reviewResponded 27 October 2013

Thank You for writing a review on the Country Inn and Suites, Beaufort SC. We appreciate your kind words as we always thrive to provide the Utmost in Guest Satisfaction. We will begin renovating the Property which will also help in providing for all our Guests.

If your future travel plans have you returning to Beaufort, SC we hope you choose us again to see first hand the changes that are being made to provide for our Guests.

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Reviewed 17 October 2013

Came down for Marine Corp graduation. The rooms are a little old and the bathrooms need some work. I must say that the employees at the front desk were extremely nice and very helpful. Very accommodating to our needs. Overall it was a very pleasant stay.

Stayed: October 2013, travelled with family
1  Thank ArubaAng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ron T, General Manager at Country Inn & Suites by Radisson, Beaufort West, SC, responded to this reviewResponded 18 October 2013

We appreciate you taking the time to write your review. I am truly "Thankful" with the kind words towards our "Team" at the Country Inn and Suites in Beaufort, SC. We are a "new" Management Company and accept the challenges with updating this Property and to continue to provide the Utmost in Guest Satisfaction. We hope any future travel plans to our area will have you staying with us again so that you can see first hand the accomplishments that will be made.

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