Brand new hotel in great loaction but customer service is horrible. My wife left her cell phone charger there and we called them within 2 hours about it.. Then called every 2 days for the next week and even stopped back by a week later. Each time, a manager insured us they would check for us and then call us back. Never heard a word from them. Now, I understand that they are not responsible for items left behind but they could have at least looked for us. Obviously they didn't or they would have called us back. Either someone on the staff stole it or threw it away or the next guest in that room inheritated it. Then again, it could still be plugged into the wall!
I contacted customer ralations and they emaild me to say that the property manager would contact me via email within 48 hours. That was 12 days ago and I have not hear a word so I called customer relations today. They also showed a complete disregard for the situation.
DO NOT STAY HERE!
- Official Description (provided by the hotel):
- At the Candlewood Suites Bluffton, we put the amenities where they count in your room. Our guests can cook meals in their fully equipped kitchen, relax in the recliner while watching movies from our free movie library. Business travelers will work more efficiently utilizing the executive desk with speaker phone and free high-speed Internet. Candlewood Suites Bluffton is within walking distance of many favorite restaurants. For those guests that prefer to dine in , our Candlewood Cupboard provides breakfast, lunch, and dinner options, as well as sodas, snacks, and ice cream. Candlewood Suites Bluffton provides our guests a free fitness center and a comfortable place to do laundry in our free guest laundry room. Much larger than the average hotel room and more affordable than a corporate apartment, the Candlewood Suites is the perfect home away from home for relocation, project, temporary assignment or training needs. Unlike a corporate apartment, the Candlewood Suites does not require a lease or minimum length of stay. Whether traveling for business or leisure, for one night or several months, Candlewood Suites Bluffton is the solution to your temporary housing needs. ... more less
- Reservation Options:
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- Also Known As:
- Candlewood Suites Bluffton-Hilton Head Hotel Bluffton