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“Not impressed”

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Comfort Suites Bluffton
Ranked #5 of 6 Hotels in Bluffton
Reviewed 21 May 2014

I was not very impressed with this Comfort Suites. Generally, I've found that most CS are great hotels to stay in. This hotel is older than most, and wasn't very clean. Right when we got there we found a roach crawling up the wall. The bed was very comfortable, but the couch is small and old and I wouldn't want to sleep on it. Also, there are many wedding parties that stay here and we didn't get any rest the entire weekend because of the noise, and when we complained to the front desk they didn't do anything about it. Wouldn't stay here again.

  • Stayed: May 2014
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Thank Kdb0309
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmsc253, Director of Sales at Comfort Suites Bluffton, responded to this reviewResponded 22 May 2014

Dear Kdb0309,

I'm sorry you had a less than favorable experience at our property. We strive to make our guests happy and I apologize we fell short during your visit. I will be meeting with our entire staff to discuss your review and I thank you for bringing everything to my attention. We are on track for a renovation soon and I hope that you will give us another opportunity to prove that both our property and our team is successful in making your stay a comfortable one.

Sincerely,
Cindy Owens, Director of Sales

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Reviews (256)
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139 - 145 of 256 reviews

Reviewed 15 February 2014

Someone recently asked why we always try to stay in a Comfort Suites property when we travel and this hotel is exactly why. We have stayed here a number of times and the Front Desk staff are always friendly, welcoming and helpful. This trip was no exception. As it happened our visit coincided with the manager's reception where appetizers and a beverage were offered in the lobby.
Good beds and the crisp, fresh linens are what the Comfort Suites properties have become known for in our experience . . . at least those that we use . . . and this property in Bluffton shouldn't disappoint. The hot breakfast is exactly what you would expect and the staff work hard to keep everything stocked. All in all a nice experience. Convenient for Hilton Head and for touring in this lovely area.

  • Stayed: February 2014, travelled as a couple
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Thank Tony O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmsc253, Director of Sales at Comfort Suites Bluffton, responded to this reviewResponded 17 February 2014

Dear Tony O,

Thank You for your review of our property! We feel as though we have a great team in place and are glad you feel the same way too!

We just got the new Comfort Suites bedding package - which really dresses up our rooms. I'm happy to hear that you found the beds comfortable.

We're also glad that you enjoy our hot, deluxe, continental breakfast that changes each morning.

Please stop by my office to say hello the next time you're in town. We love repeat guests and would like to tell you in person.

Sincerely,

Cindy Owens
Director of Sales

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Reviewed 10 February 2014

Had a wonderful stay here. Staff was friendly, rooms were clean and the location was great. I would definitely stay here again. The prices were very reasonable. We arrived a but early and checked in a with no problem. The hotel is conveniently located to many shops and Restaurants.

  • Stayed: February 2014, travelled with family
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Thank Foodie4mel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmsc253, Director of Sales at Comfort Suites Bluffton, responded to this reviewResponded 11 February 2014

Dear Foodie 4 Mel,

Thank you so much for taking the time to review our property! We are so happy that you enjoyed your stay and hope you come and visit us again soon!

Thanks again!

Sincerely,

Cindy Owens
Director of Sales

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Reviewed 19 January 2014

Nick that handled the breakfast was one of the nicest people you could ever have. He always made sure everything was stocked and clean. Big asset. Terrance Johnson always cleaned our room and took very good care of us very friendly and did a excellent job. Charles the owner was very nice and accommodating. They only bad thing I have to say is the head housekeeper was rude, her disposition was horrible she even yelled at an employee right in front of me. Never smiles, never says good morning, just a very rude person. Everyone else at the hotel was awesome. I would recommend this hotel to everyone.
Thank you.
Bill & Pat Morgan

  • Stayed: October 2013
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Thank Bigheartedangel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmsc253, Director of Sales at Comfort Suites Bluffton, responded to this reviewResponded 20 January 2014

Dear Bill and Pat,

Thank you for taking the time to write your review of our hotel. I'm glad you had a nice stay and good things to say about several of our employees. We will also address the concerns you had with our housekeeping supervisor.

Please let me know when you can come back to see us in the future. We love repeat guests!

Sincerely,

Cindy Owens
Director of Sales

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Reviewed 12 January 2014

After 20hours on road was really nice to get great service an to get into room earlier than check in time.Great service all around, big thank you Nick Piccola and young lady at check on,sorry forgot your name but always remember the service you provided, you need a raise an so does the rest of the team members THANK YOU ALL, john&deeannestodgell

Room Tip: Treat others as you want to be treated all rooms great !
  • Stayed: January 2014, travelled with family
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Thank Stodgy319
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmsc253, Director of Sales at Comfort Suites Bluffton, responded to this reviewResponded 14 January 2014

Dear John and Dee Anne,

Thank you for taking the time to review our hotel! We feel we have a great team and are so glad you had a wonderful stay at our property. Nick is a true asset and I'm glad you enjoyed meeting him.

Thanks again and please come back and visit us again soon.

Sincerely,

-Cindy Owens

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Reviewed 9 January 2014

We stay at this hotel every other month for business and we are never disappointed. Staff is always amazing and eager to assist. Rooms are clean and a great value. Lots of shopping and dining in Bluffton. The breakfast attendant Nick treats is like family, he is the sweetest man!!! Highly recommend.

  • Stayed: December 2013
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Thank Angela K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmsc253, Director of Sales at Comfort Suites Bluffton, responded to this reviewResponded 10 January 2014

Dear Angela,

So glad you enjoy your accommodations with us when you're here on business!

As a repeat guest, I'm sure you know Nick quite well! He is a wonderful breakfast host, enjoys his position - and it shows!

Thanks again for staying with us - and for the wonderful review.

We look forward to seeing you again soon!

Sincerely,

Cindy Owens
Director of Sales

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Reviewed 8 January 2014

Lovely hotel and conveniently located. The complimentary breakfast was wonderful and the gentleman overseeing it, Nick Piccola, was particularly thorough & personable. We will certainly stay here again when we return!

  • Stayed: November 2013, travelled as a couple
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Thank 5258MarkB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmsc253, Director of Sales at Comfort Suites Bluffton, responded to this reviewResponded 10 January 2014

Dear Mark,

Thank you for sharing your experience at our property! Nick does a wonderful job treating everyone like family!

Please let us know the next time you're staying with us so we can thank you again in person!

Sincerely,

Cindy Owens
Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Suites Bluffton

Address: 23 Towne Dr, Bluffton, SC 29910-4201
Phone Number:
Region: United States > South Carolina > Coastal South Carolina > Bluffton
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Bluffton
Price Range: £66 - £111 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites Bluffton 2.5*
Number of rooms: 78
Official Description (provided by the hotel):
Comfort Suites Bluffton is an all suites hotel featuring complimentary continental breakfast, a variety of Specials and Packages, meeting room and easy access to shopping and dining in the Hilton Head Island area. ... more   less 
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Also Known As:
Comfort Suites Bluffton Hotel Bluffton
Bluffton Comfort Suites

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