Checked in with a friendly and helpful staff. Went to my room and was NOT impressed (very dirty--as in needs a deep cleaning). The doors had dirt/grime on them, hair hanging from lamp shades, and "caked" dust on the curtain valances. I'm normally not one to complain but I couldn't take it--especially for how much I was paying! Went to the front desk and spoke with Courtney (who's absolutely amazing); she was very professional and provided me with another room that was better. She also sent chocolate covered strawberries and a card up to my room later. I absolutely appreciated her sincerity and professionalism to "make it right". She and another front desk lady (can't remember her name--long, pretty sounding name) would ask how everything was until the day I left--they were awesome! Though the service was EXCEPTIONAL, I'm not sure I'd stay at this hotel again due to the cleanliness problem. I understand it's an old hotel but there are some deep cleaning problems there. The 2nd room I received was better than the 1st obviously but I still some deep cleaning issues (dust/grime--just to a lesser degree). And maybe it's because I was paying so much a night (up to $279) that I expected and demanded a little more. Just wish the rooms would have "matched" the excellent service from the front desk! Good work ladies, keep it up!
- Official Description (provided by the hotel):
- Experience unsurpassed views of the historic harbor at the Francis Marion Hotel, the only high-rise hotel in Charleston’s historic district. All 234 guest rooms including 10 Suites and 7 Penthouse Suites are tastefully furnished for today’s sophisticated traveler, and provide modern conveniences from wireless Internet access, voicemail and data ports to on-demand movies. ... more less
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- Also Known As:
- Francis Marion Charleston
- Hotel Francis Marion