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“Charleston Visit” 4 of 5 bubbles
Review of Francis Marion Hotel

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Francis Marion Hotel
Ranked #24 of 60 Hotels in Charleston
Certificate of Excellence
Daleville, Virginia
Level Contributor
18 reviews
“Charleston Visit”
4 of 5 bubbles Reviewed 23 July 2014

I enjoyed my brief stay at the Francis Marion Hotel. Old world style in a perfect location.Very convenient and within walking distance of historic Charleston.The hotel itself could use a bit of sprucing up.

  • Stayed July 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Michael G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FMH_Manager, Manager at Francis Marion Hotel, responded to this review, 28 July 2014
"Old world style in a perfect location" is exactly the kind of thing we like to hear, Michael! Thanks for letting me know what you thought of your stay -- it's helpful when looking for ways to improve our historic hotel. Hope you have safe travels, and will be back to visit!

Best wishes,
Gayle Karolczyk, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,710 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (726)
Date | Rating
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  • English first
  • French first
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English first
Rome, Georgia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 22 July 2014

A friend and I went to Charleston for three days of site-seeing. The Francis Marion is located within walking distance of several sites. It has old-world charm with modern conveniences. Our room exceeded our expectations!!

Room Tip: Room 708 has two bathrooms!!
See more room tips
  • Stayed July 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
1 Thank David H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FMH_Manager, Manager at Francis Marion Hotel, responded to this review, 28 July 2014
It's wonderful to hear that you were impressed with your recent stay, David! It means a lot that you were impressed with your room, the decor, and the location. I can't wait to welcome you back in the future!

Take care,
Gayle Karolczyk, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kansas City, Missouri
1 review
3 of 5 bubbles Reviewed 22 July 2014

Checked in with a friendly and helpful staff. Went to my room and was NOT impressed (very dirty--as in needs a deep cleaning). The doors had dirt/grime on them, hair hanging from lamp shades, and "caked" dust on the curtain valances. I'm normally not one to complain but I couldn't take it--especially for how much I was paying! Went to the front desk and spoke with Courtney (who's absolutely amazing); she was very professional and provided me with another room that was better. She also sent chocolate covered strawberries and a card up to my room later. I absolutely appreciated her sincerity and professionalism to "make it right". She and another front desk lady (can't remember her name--long, pretty sounding name) would ask how everything was until the day I left--they were awesome! Though the service was EXCEPTIONAL, I'm not sure I'd stay at this hotel again due to the cleanliness problem. I understand it's an old hotel but there are some deep cleaning problems there. The 2nd room I received was better than the 1st obviously but I still some deep cleaning issues (dust/grime--just to a lesser degree). And maybe it's because I was paying so much a night (up to $279) that I expected and demanded a little more. Just wish the rooms would have "matched" the excellent service from the front desk! Good work ladies, keep it up!

  • Stayed July 2014, travelled on business
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Adrienne W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FMH_Manager, Manager at Francis Marion Hotel, responded to this review, 28 July 2014
I'm surprised to hear that you arrived to a room that was anything less than stellar, Adrienne. We take great care to clean every room daily and thoroughly. It's wonderful to hear that our front desk staff was able to help you when you brought this to their attention. I appreciate you reaching out about your stay, and I'll definitely look into ways to make each guest's visit an even better one. Wishing you safe travels, and I'd love for you to consider returning in the future!

Take care,
Gayle Karolczyk, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oakton, Virginia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 21 July 2014

This is a 1920's era hotel that has been beautifully restored. The hotel is located in the heart of Charleston and within walking distance to all the great shops, restaurants and attractions.There's a free cable car that stops in front of the hotel and will take you to most places if you're not able to walk which we needed for my mother; it was very convienent. The hotel is beautifully decorated and the rooms are quite spacious. I'm not sure what room others may have had but ours had two bathrooms and this came in handy since we have two children. Yes the bathrooms are smaller than some hotels but they were nice and clean. The front desk staff (I didn't get their names) were very nice and helpful when I asked for some info about local attractions or needed change. Also, whenever you walk by you're sure to be greeted with a friendly smile. We dined in the restaurant for several meals and the food was excellant. The fried green tomatoes were fried with panko bread crumbs and red pepper jelly and goat cheese. These were some of the best I've ever had. The crab cakes were also very tasty and mostly crabmeat and not loaded with filler. The breakfast buffet should not be missed; it has everything. Be sure to have the grits because they are creamy and full of flavor, definitely not watery. Dereck was our waiter and was very polite and helpful. He suggfested a few things for my children and they were happy. Not easy to please children sometimes but he did. Daniel greeted each time we dined there and he is charming and very gracious. He checked on us several times during our meals just to make sure we were okay. I also would like to mention Tyler who greeted us upon our arrival. His friendly attitude and helpfulness are to be commended. We will definitely return to the Francis Marion!

Room Tip: Ask for a room overlooking the park; the view is beautiful.
See more room tips
  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank 426Waj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FMH_Manager, Manager at Francis Marion Hotel, responded to this review, 28 July 2014
It's wonderful to read your very kind and well-written review! Thanks so much for the compliments on everything from the accommodating rooms to the helpful staff. I'm pleased to hear that you were able to dine with us, too. It means so much to read about your visit with us, and I look forward to having you back again soon!

All the best,
Gayle Karolczyk, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nottingham, England
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 bubbles Reviewed 19 July 2014

The Francis Marion is in an excellent location to explore historic Charleston. While the rooms are comfortable (bathroom very small but adequate) it is perhaps not as polished as it once was.

The breakfast in the Swamp Fox was great and the staff at check-in were very helpful.

For those parking, it is $16 per day in the adjacent car park.

  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank BOFIN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FMH_Manager, Manager at Francis Marion Hotel, responded to this review, 22 July 2014
I'm very pleased to hear that you enjoyed our hotel's location, as well as the Swamp Fox breakfast. I appreciate your feedback on the rooms, too, and find it helpful to not when looking for ways to improve. I appreciate you staying with us while in Charleston, and would love to have you visit again!

Best wishes,
Gayle Karolczyk, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kingsport, Tennessee
Level Contributor
8 reviews
4 of 5 bubbles Reviewed 19 July 2014

We booked this hotel primarily for its wonderful location; it is in easy walking distance of most of the sites we wanted to visit. The staff were extremely pleasant and helpful. Unfortunately, even though the hotel still exudes an atmosphere of elegance and luxuriousness with its beautiful architecture and furnishings, the room we stayed in really showed its age. Power strips have been added to make up for the small amount of electrical outlets. Traveling with children, we required a double room. The beds are full-size, rather than queen, probably because they barely fit in the space available. Although we were somewhat cramped, the bedding was comfortable and luxurious. To be fair, though, there was plenty of floor space and several chairs on the other side of the room -- just an awkward layout from having to accommodate two beds. To get to the bathroom, you had to squeeze alongside one of the beds; in fact, the door didn't swing open all the way but caught against the bed. Although cleverly updated with a granite countertop and rounded vanity to maximize the space as much as possible, the bathroom was tiny; fortunately, there was a nice-sized vanity in the main room. Although the space appeared clean, a white powdery substance was all over the baseboard and floor behind the toilet. Upon inspection of the wall, it appeared to be the result of hopefully very recent spackling/sanding/touch-up painting since the floor obviously hadn't been mopped since then.

  • Stayed July 2014, travelled with family
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank stephanie12342014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FMH_Manager, Manager at Francis Marion Hotel, responded to this review, 22 July 2014
Thanks so much for taking the time to write such a detailed review on your recent stay with us! It's helpful to hear what you thought of your room that your family stayed in, and I appreciate your feedback on the bathroom, too. Our hotel was built in 1924, and while we take great care to preserve it's history, we also appreciate hearing where any updates may be needed! Thanks for reaching out about your visit.

All the best,
Gayle Karolczyk, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed 19 July 2014

I am giving this hotel a 4/5 but would rather give it a 3.5/5. The location of the hotel is excellent, and the staff are quite friendly and helpful. Having said that, the hotel itself is quite old so for that reason, the rooms are quite small. Our room on the 10th floor was tiny, and had two tiny beds and a tiny washroom. It didn't have the basic amenities that almost every other hotel does (fridge, safe in room). The beds were comfortable but could have been better. Everything other than the room was great about this hotel, but obviously that's quite important. Since I booked this hotel on hotwire, and got a great price, I feel that it was good value. But if I had paid much more than what I did, I would have been disappointed.

  • Stayed July 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Service
Helpful?
Thank zeddyfromTO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FMH_Manager, Manager at Francis Marion Hotel, responded to this review, 22 July 2014
Thanks for letting me know what you thought of your recent stay. I'm happy to hear that you enjoyed the location and staff, but I wish we could've made your room even more comfortable. Hope you'll be back to stay with us the next time you're in Charleston, and our team wishes you safe travels!

Take care,
Gayle Karolczyk, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Francis Marion Hotel

Property: Francis Marion Hotel
Address: 387 King Street, Charleston, SC 29403-6468
Phone Number:
Region: United States > South Carolina > Coastal South Carolina > Charleston
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#5 Spa Hotel in Charleston
#13 Business Hotel in Charleston
#15 Luxury Hotel in Charleston
#21 Family Hotel in Charleston
#24 Romantic Hotel in Charleston
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Francis Marion Hotel 4*
Number of rooms: 234
Official Description (provided by the hotel):
Experience unsurpassed views of the historic harbor at the Francis Marion Hotel, the only high-rise hotel in Charleston’s historic district. All 234 guest rooms including 10 Suites and 7 Penthouse Suites are tastefully furnished for today’s sophisticated traveler, and provide modern conveniences from wireless Internet access, voicemail and data ports to on-demand movies. ... more   less 
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Also Known As:
Francis Marion Charleston
Hotel Francis Marion

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