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“This was a pleasant surprise”

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Francis Marion Hotel
Ranked #23 of 61 Hotels in Charleston
Certificate of Excellence
Winter Springs, Florida
Level Contributor
244 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
“This was a pleasant surprise”
Reviewed 18 August 2014

We liked our small corner room...the AC worked well and the bed was comfortable...the only drawback was parking-you have to park in public garage next door--not convenient..luckily we walked most of our stay and didn't need the car..great location near marion square and the college...good location we would stay there again! (free and reliable internet was a plus!)

Room Tip: get a corner room
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  • Stayed August 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Gene F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FMH_Manager, Manager at Francis Marion Hotel, responded to this review, 26 August 2014
Glad we impressed you with the room and location, Gene! The flip side of having such a great central location is that parking is not as convenient as we wish it could be, but I'm glad to hear that this didn't detract too much from your stay. Valet parking is another great option. Looking forward to hosting you the next time you're in town!

Take care,
Gayle Karolczyk, General Manager
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2,823 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (740)
Date | Rating
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English first
Overland Park, Kansas
1 review
Reviewed 18 August 2014

The Francis Marion is a great older hotel with a great location. We were welcomed by a charming and helpful desk clerk who gave us great suggestions for dinner. Room was small (especially the bathroom) but very comfortable. Restaurant in the hotel serves a great breakfast for a reasonable price. Concierge was able to help us make dinner reservations and tour reservations. We will stay there again when returning to Charleston.

  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Review collected in partnership with this hotel

Helpful?
Thank bob400ih
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FMH_Manager, Manager at Francis Marion Hotel, responded to this review, 26 August 2014
Glad we could make your stay charming and comfortable and that you were able to enjoy breakfast at the Swamp Fox. It sounds like you had a chance to explore the city a bit! Can't wait to host you again the next time you travel to Charleston.

All the best,
Gayle Karolczyk, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Myrtle Beach, South Carolina
Level Contributor
35 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 17 August 2014

The Francis Marion Hotel in Charleston South Carolina is a beautiful older property loaded with southern charm and elegance. The Service was outstanding! All the employees I encountered where courteous and cheerful and especially helpful. We came to stay for our visit on the same Saturday that many students were returning to college of Charleston. The staff handled many guests with charm and grace under fire. We were promptly served and into our room in no time. The room was large and well appointed. The hotel is the tallest building on the block, so the rooms all have great views out, from the Charleston peninsula. The bed, bedding and pillows were all great. We slept great and enjoyed the starbucks in the lobby, the next morning.

I would recommend this hotel to anyone. The Property is elegant and the service is impeccable.

Enjoy!

Room Tip: Ask for a corner room or suite facing West and North for a great view.
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  • Stayed August 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
1 Thank David D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FMH_Manager, Manager at Francis Marion Hotel, responded to this review, 26 August 2014
Glad you enjoyed the views and felt so taken care of, David! Offering a taste of Southern charm is our ultimate goal, so it's great to hear that this really came through for you. Hope that the rest of your trip was lovely and that you're able to stay with us again soon.

Best,
Gayle Karolczyk, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 17 August 2014

Beautiful art deco hotel situated on Marion Square. The lobby is gorgeous and the welcome true southern hospitality - we were made to feel special and a welcome visitor to the hotel. Our room was very comfortable and well appointed but I have to say had the smallest bathroom I have ever seen in a hotel it had everything you needed includingh a bath but was not much bigger than a broom closet - with 3 adults (our daughter joined us) it was a bit of a squeeze to get ready.We chose to valet park and the guys were excellent always being real quick to get the car and very courteous. Great that there is a Starbucks on site but do go to the resturant for breakfast excellent food and well priced. Will certainly be staying again when in Charleston.

  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
1 Thank Jaglady1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FMH_Manager, Manager at Francis Marion Hotel, responded to this review, 26 August 2014
I'm so happy we managed to make your trip extra special! Glad you were able to enjoy a few meals at the Swamp Fox, and I'll be sure to pass your compliments along to the valet parking attendants. I'm sorry if the small bathroom caused you any inconvenience, though. We're a historic hotel (built in 1924), so we're working with somewhat limited space. Don't hesitate to let us know if there's anything we could do even better when you stay with us next!

All the best,
Gayle Karolczyk, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
62 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 16 August 2014

From the moment we walked into the hotel we knew it was going to be a great experience. The staff were excellent and we were soon in our room even though we arrived early. The room was clean and comfortable the air con was set just right and needed no adjustment. The only downside was that our view was of an interior wall but then we were not here to look out the window.We had a few meals in the Swamp Fox restaurant and were impressed with the quality and choice on the menu. Overall this was a good choice of hotel for us and would definitely go back.

Room Tip: try for a room with a view
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  • Stayed May 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank kcon52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FMH_Manager, Manager at Francis Marion Hotel, responded to this review, 26 August 2014
What a wonderful review to read! Glad to hear that you appreciated everything from the friendly staff to the comfortable room and that you had the opportunity to check out the Swamp Fox as well. Don't hesitate to let us know if there are any ways we could make your next stay even better.

Take care,
Gayle Karolczyk, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rock Tavern, New York
Level Contributor
50 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 16 August 2014

Had a great stay at Francis Marion. Was a little nervous staying here as many people on the forums mentioned how it was "showing its age" but I beg to differ! Our room was quite nice, albeit a little on the small side. But, on vacation you don't spend much time in there! The people at the front desk were very friendly and helpful and we were able to use the computers available to print our boarding passes. Location was great. It's about a 15 minute walk on King st to the historic area but we actually walked the opposite way on King one day and was pleasantly surprised to find a ton of cool restaurants and bars that way. This hotel really is in the middle of everything. Only issue I had was I booked a deluxe King room on Expedia and it was apparently not guaranteed. Even though we arrived at 9am, we were downgraded to a Queen because they had no Kings available.

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
Helpful?
Thank Coopercoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FMH_Manager, Manager at Francis Marion Hotel, responded to this review, 26 August 2014
Thanks for the great rating! I'm glad to hear you enjoyed everything from the room to the central location. Hope the rest of your vacation was fantastic and that we'll have another opportunity to host you again soon.

All the best,
Gayle Karolczyk, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Charleston
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 16 August 2014

Like a Holiday inn of the old days. You get the basics. Stayed on the penthouse floor $500 a night. No water pressure for shower. Had to wait 5 hours to check in. Room could have been a lot cleaner. Updated in the cheapest ways still metal electrical plates on wall. Will not be back here again.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Onceaweek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FMH_Manager, Manager at Francis Marion Hotel, responded to this review, 26 August 2014
I'm so sorry you were disappointed with your stay! We're a historic hotel (built in 1924), so we working with limited resources , but we're always trying to improve. Issues with cleanliness and wait times, however, aren't the norm for us, so I'll definitely send your feedback to the team. I hope that the next time you're looking for a place to stay, you'll give us another chance to impress you.

Best,
Gayle Karolczyk, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Francis Marion Hotel

Property: Francis Marion Hotel
Address: 387 King Street, Charleston, SC 29403-6468
Phone Number:
Region: United States > South Carolina > Coastal South Carolina > Charleston
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#5 Spa Hotel in Charleston
#13 Business Hotel in Charleston
#15 Luxury Hotel in Charleston
#21 Family Hotel in Charleston
#24 Romantic Hotel in Charleston
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Francis Marion Hotel 4*
Number of rooms: 234
Official Description (provided by the hotel):
Experience unsurpassed views of the historic harbor at the Francis Marion Hotel, the only high-rise hotel in Charleston’s historic district. All 234 guest rooms including 10 Suites and 7 Penthouse Suites are tastefully furnished for today’s sophisticated traveler, and provide modern conveniences from wireless Internet access, voicemail and data ports to on-demand movies. ... more   less 
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Also Known As:
Francis Marion Charleston
Hotel Francis Marion

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