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“Charming Hotel In A Nice Location”

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Francis Marion Hotel
Ranked #23 of 60 Hotels in Charleston
Certificate of Excellence
Saint James, NY
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Charming Hotel In A Nice Location”
5 of 5 bubbles Reviewed 4 September 2014

The Francis Marion is an old hotel with grand old features and decor. Yes, the rooms are very classical in appearance...nothing modern here. We had a very nice, large old fashion and cozy room. Interestingly the bathroom is tiny, a one person bathroom...literally. It has old fashion fixtures and everything worked like a charm. The housekeeping staff was polite and attentive. Our one request to housekeeping was attended to instantly and to our satisfaction. The front desk staff could not have been more polite. Furthermore they were knowledgeable as to restaurants and things to do in the Historic District. Same for the bell hops. They were always polite and very helpful. The main lobby is quite attractive and a nice place just to sit. There is a pianist there in the afternoon. The hotel location is just right. It is on the edge of the HIstoric District which is where most tourists want to be. The walk from the hotel to the Charleston Battery might be about 2 miles...not crazy but it is a bit of walking. Walking is the thing to do...you get the best look at the homes that were built back in the 1800's.
After all this good stuff, I do have one criticism. The hotel's elevators left a lot to be desired. In the morning it was not unusual to wait between 5 and 10 minutes for an elevator. One morning we finally got on the elevator and the door closed and then opened and closed and then opened and closed and then opened, etc, etc, etc, etc. We gave up and snuck out of the elevator when the door opened. I called down to the front desk and their immediate concern was that we were stuck in the elevator. That was the proper thing for them to consider but it also indicated to me that people have been stuck in there prior to what happened to us. All things considered we would certainly return to the Francis Marion.

Room Tip: Charming rooms...beware the elevators
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  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank papaurn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FMH_Manager, Manager at Francis Marion Hotel, responded to this review, 18 September 2014
So glad you enjoyed the Old World charm from the cozy room to the pianist in the lobby! I hope your visit to Charleston was all that you'd hoped for and more. I'm very sorry to hear about your experience with the elevators, though, and hope it didn't cause too much inconvenience. We are in the process of modernizing our Service Elevator which causes delays on our guests' elevators. The project was completed September 15th! The hotel is a continual work-in-progress, and your feedback will help us make improvements. Can't wait to host you again the next time you're in town.

Best regards,
Gayle Karolczyk, General Manager
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2,752 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (734)
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English first
Brewster, Washington
1 review
4 of 5 bubbles Reviewed 4 September 2014

Convenient location, close to College, shopping, restaurants, historic sites. Small bathroom, fine for couple. Room décor is very nice with comfortable seating, desk. Concierge was great in recommending service to get to beach. The front desk is very polite. Would stay here again and try restaurant. Lovely lobby.

Room Tip: Bathrooms are small so not good for family with kids staying in room. We had upgraded room which is...
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  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank 4JandHS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FMH_Manager, Manager at Francis Marion Hotel, responded to this review, 9 September 2014
It's wonderful to hear that you enjoyed the location and decor! Sounds like you got a chance to thoroughly check out Charleston, and we can't wait to have you back to check out the Swamp Fox as well.

Take care,
Gayle Karolczyk, General Manager
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Riverside, California, United States
1 review
5 of 5 bubbles Reviewed 4 September 2014

The staff is attentive and friendly, the rooms are clean and the lobby is a hodge podge of activity. The valet and concierge are knowledgable of the city and the hotel is the central hub of downtown - I LOVED this place and I literally cried when my stay was over and I had to head home

Room Tip: Rooms with a view
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  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Kyra S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FMH_Manager, Manager at Francis Marion Hotel, responded to this review, 9 September 2014
We're sorry we made you cry, Kyra -- but glad that it was just because you wanted to stay longer! It sounds like you had a wonderful trip, but there's always plenty more to see in Charleston. Hurry back to visit us soon!

Best regards,
Gayle Karolczyk, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tulsa, Oklahoma
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 4 September 2014

My husband and I enjoyed 3 nights at this lovely hotel. We were both impressed by the quality of its renovation and by the high standards of the the staff. Every person we encountered and asked for information, from Constance the Concierge, to the front desk staff and the young men stationed at the front door, was courteous and well-informed. Thanks to TripAdvisor, I knew to ask for an upper floor and a harbor view for the sake of noise control from the streets below. Our 10th floor room was quiet and larger than I expected. I had been prepared for very small bathrooms: they were tiny; but our room (1008) had two of them, making getting ready together a breeze! We would come back to the Francis Marion anytime we are lucky enough to be in Charleston!

  • Stayed August 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
Thank Stevie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FMH_Manager, Manager at Francis Marion Hotel, responded to this review, 9 September 2014
So glad your stay was wonderful, Stevie, from the quiet room to the helpful staff! I'll be sure to pass along the kind words. Can't wait to host you and your husband again the next time you're in Charleston.

All the best,
Gayle Karolczyk, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
12 reviews
3 hotel reviews
4 of 5 bubbles Reviewed 3 September 2014 via mobile

This hotel was built in 1924 and it feels it. It's been nicely maintained, but don't expect the rooms to meet modern expectations. The staff are all wonderful, helpful and more than willing to share information about local attractions and restaurants. Parking is in a city parking structure which adjoins the building and is charged separately. One of the nice things about the hotel is the fact that it is located right downtown, making it easy to walk to many attractions without paying the $1 per half hour parking fee that the garages charge. Park your car, pay the $16 per 24 hour fee, and experience the city on foot or by public transport day or night.

Stayed September 2014, travelled as a couple
Helpful?
Thank Forbescraft
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FMH_Manager, Manager at Francis Marion Hotel, responded to this review, 9 September 2014
Getting to walk around town can make all the difference! So happy to hear that you enjoyed the central location and got to thoroughly experience Charleston. It's true that we're working with limited space and resources, but we're also always improving -- your feedback will help make our historic hotel even better. Hope you have the opportunity to visit us again!

All the best,
Gayle Karolczyk, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancleave, Mississippi
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 3 September 2014 via mobile

Location is perfect for shopping, eating, historic sites. We could walk to everything, although we did take advantage of the pedi-cab once...just for the experience. The bellhops were super helpful and very friendly. Front desk personnel is very well trained and provide excellent customer service. We were on the 7th floor and it was very quiet. Elevators are slow though so we did use the stairs quite a few times.

Stayed September 2014, travelled with family
Helpful?
Thank Rhonda W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FMH_Manager, Manager at Francis Marion Hotel, responded to this review, 9 September 2014
The team will be thrilled to hear that you had such a great stay with us, Rhonda! Hope you got a chance to fully explore Charleston, both on foot and by pedi-cab. Sorry to hear about the slow elevators, though -- we're always making improvements to the hotel, which was built in 1924. I hope having to use the stairs didn't inconvenience you too much. We look forward to hosting you again the next time you're in town!

Best regards,
Gayle Karolczyk, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wolcottville, Indiana
Level Contributor
40 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 3 September 2014

This is not a glitzy jazzy uptown hotel, but more like an old gracious friend. And I like old gracious friends. The staff was very good, the room was clean and nicely appointed, and the bed was very comfortable.

  • Stayed August 2014, travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Janet P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FMH_Manager, Manager at Francis Marion Hotel, responded to this review, 9 September 2014
"Like an old gracious friend" -- what a lovely way to describe our hotel, Janet! Glad we could welcome you and make you feel right at home. Can't wait to have you back!

All the best,
Gayle Karolczyk, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Francis Marion Hotel

Property: Francis Marion Hotel
Address: 387 King Street, Charleston, SC 29403-6468
Phone Number:
Region: United States > South Carolina > Coastal South Carolina > Charleston
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#5 Spa Hotel in Charleston
#13 Business Hotel in Charleston
#15 Luxury Hotel in Charleston
#21 Family Hotel in Charleston
#24 Romantic Hotel in Charleston
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Francis Marion Hotel 4*
Number of rooms: 234
Official Description (provided by the hotel):
Experience unsurpassed views of the historic harbor at the Francis Marion Hotel, the only high-rise hotel in Charleston’s historic district. All 234 guest rooms including 10 Suites and 7 Penthouse Suites are tastefully furnished for today’s sophisticated traveler, and provide modern conveniences from wireless Internet access, voicemail and data ports to on-demand movies. ... more   less 
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Also Known As:
Francis Marion Charleston
Hotel Francis Marion

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