I made a reservation at this Inn for one night one week ahead by phone and could only get one night as they were full and I was going to have to stay way out of town for the other 4 nights. I explained at least I would have one night in town if I reserved with them.They said I was lucky to get one night with them as they had just gotten a cancellation. When I arrived in Charleston Wednesday I was able to get a room right around the corner due to a cancellation so on Friday I cancelled the reservation for Saturday thinking they had the usual 24 hr cancellation policy. I even went in person to explain and the desk said I would have to talk to the manager to not be charged although there were people there wanting that room.He said the policy was to cancell 3 days in advance.He had to charge me $450 for the night I cancelled but I could call the manager and ask to not be charged since they could fill the room but he did not have the authority to do so . I called the manager and left a message. I called back to the desk and he said the manager was not in the hotel . What kind of hotel doesn't have a manager around on a Friday at 4pm especially one of this caliber?I called the next day and left messages on both days. It has been 6 days now and I get an email asking how I liked my stay there. I got the feeling they think you are lucky if they let you stay there instead of extending service. Stay at the Doubletree across the street and save yourself some money! I'm sorry I bothered to cancel since they took double the money giving the room to someone else and charging both of us. .
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- Also Known As:
- Andrew Pinckney Hotel Charleston
- Andrew Pinckney Charleston