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“Too Many Nice Places To Stay in Charleston--Skip It!”

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John Rutledge House Inn
Ranked #4 of 60 Hotels in Charleston
Certificate of Excellence
Philadelphia, Pennsylvania
Level Contributor
60 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
“Too Many Nice Places To Stay in Charleston--Skip It!”
2 of 5 bubbles Reviewed 17 April 2014

Full disclosure: My family is in the hospitality business. So maybe my standards are higher than they should be.

However....

The John Rutledge House was a big disappointment. Since we had never been to Charleston before, we did a lot of research before choosing a place to stay. We chose John Rutledge House because it was a historic property, and frankly, because of the positive reviews we had seen, especially on Trip Advisor.

We did not have a good experience.

When we checked in we, were met by a concierge who was new and did not understand the various packages offered. We had paid a premium for the "Destination Charleston" package, which included a carriage ride and a choice of sightseeing opportunities. The one we wanted was a tour of Fort Sumter.

The concierge had no idea what we were talking about, and if we had not done research on our own, we would not have been able to take advantage of the extras we had paid for.

The room was OK...nothing special...on the second floor, so schlepping the luggage was a hassle (we did have help with the bags, however).

The second night, our room was not even readied for the evening (no turndown, breakfast menus, etc).

Overall, we found the staff did not go out of its way to be friendly or helpful. The location is also not the most convenient. There are better places to stay right in the heart of things in Charleston.

This B&B is expensive, and truthfully, we found it to be a bad value. My husband and I have traveled all over the world...so we know what a good value is.

My advice: If you're visiting Charleston, there are too many nice accommodation to pick from.

Skip this one.

  • Stayed April 2014, travelled on business
    • Value
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Helpful?
5 Thank cmcodod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OwnerCharmingInns, Owner at John Rutledge House Inn, responded to this review, 22 April 2014
Thank you for taking the time to write a detailed review of the John Rutledge House Inn. I’m sorry to hear you were displeased with your experience. I apologize for the service inconsistencies that you mentioned, as this is certainly not up to our high standards. Since your stay, we have spent time with our new staff member who was not familiar with our packages. I appreciate you pointing this out, and I’m sorry we didn’t know of the issues with your package before you checked out. Thank you again for your valuable feedback. We hope you will give the John Rutledge House Inn a second chance.

Sincerely,

Richard Widman, Proprietor
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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642 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (231)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Chicago, Illinois
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 16 April 2014

This was a girlfriends' trip for the Garden Walk and we chose the John Rutledge House for its appearance online, the courtyard, the location, and the Carriage House rooms. From the time we entered our room(s) to checking out, it was a most enjoyable five days! The breakfasts (most days in the courtyard) were lovely and several choices were offered. Our rooms were very nice, but I understand that they will be upgraded in the near future. We had no complaints about our rooms. The TempurPedic beds were to die for! New floor lamps were delivered the week we were there. We peeked into a room in the main house and the gray and white marble bathroom was gorgeous! We were treated as friends/guests in someone's home. We had cold waters each day in our in-room fridge, a stock of cold waters on the steps leading into the House, chocolates nightly, coffee ready early in the morning for those of us who can't function without that first cup, fresh little bouquets in our room, and other little wonderful things that escape me at the moment. "Tea" each afternoon was a priority after our first day. Port and little bites were a wonderful way to end the busy part of our day, sit awhile and discuss what we did and enjoyed, and then get ready for dinner. Our bellman/breakfast waiter, "Shameek" was a "God-send" carrying our luggage on both arrival and departure with such a quiet friendly manner and serving breakfast also. Patrice at check-in was very friendly and informative (like we were her best friends!). Did not get the names of those who printed our boarding passes, checked us out, and helped stow our luggage, but again were so friendly, informative, and helpful. Kathy, the Innkeeper, became a dear friend to each of us. She was interested in what we had done each day and gave excellent suggestions/directions each time we asked. She is the consummate hostess! We all loved every minute and every thing about John Rutledge House and can't wait to return!!!

Room Tip: The Carriage House rooms are a little slice of Heaven! Very quiet and charming.
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  • Stayed April 2014, travelled with friends
    • Value
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Helpful?
1 Thank JoyH592
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OwnerCharmingInns, Owner at John Rutledge House Inn, responded to this review, 18 April 2014
We are happy to read that the John Rutledge House Inn played such a significant role in making your girlfriends’ trip such a success. Our attention to details allows our service to stand above the crowd in many respects, and your personal experiences with our team reconfirm this attentiveness first hand. We will pass along your kind words to the entire staff. The Festival of Houses and Gardens is a lovely time of year in Charleston and we are thrilled to hear you took advantage of the wonderful Garden Tours. We look forward to hosting you in the future.

Sincerely, Richard Widman, Proprietor
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IL
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 30 March 2014

For our first trip to Charleston, we chose to stay for 3 nights at the John Rutledge House. It was the perfect introduction to the city! Quiet location, personable, friendly and helpful staff and full of southern charm!. It's within walking distance of everything. The plantations are further away, but there are all sorts of ways to get out to them. The concierge can assist you in finding the best way for you to make the trip out if that's what you are interested in doing and haven't rented a car. Thank you so much for making our first stay in Charleston a memorable one!

Room Tip: Room 11 spacious and a beautiful new, modern bathroom. Top floor makes it quiet, 48 steps to the top...
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  • Stayed March 2014, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank anzimomm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OwnerCharmingInns, Owner at John Rutledge House Inn, responded to this review, 4 April 2014
Dear anzimomm,

Thank you for taking the time to review your memorable stay at the John Rutledge House Inn. We’re thrilled to hear that your stay with us was the perfect first time Charleston experience! Our team strives to provide our guests with five-star service and true Southern Hospitality. We appreciate your kind words and look forward to hosting you on your next trip to Charleston.

Sincerely, Richard Widman, Proprietor
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Charleston, South Carolina
Level Contributor
57 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 bubbles Reviewed 28 March 2014

This was a surprise visit to downtown Charleston to celebrate our anniversary. This inn has so much history and the staff was fantastic. The inn keeper could not have been more welcoming and kind. The tea was lovely and we enjoyed sitting on the porch while we had tasty snacks and tea. Of course cordials are available as well. We had a great king suite on the 3rd floor with fireplace and large bathroom. The bed was so comfortable, tempurpedic mattress and great linens. Breakfast in our room was good, and you order from a nice menu. Only regret is that they were not serving the shrimp and grits while we were there! So glad we stayed at this charming historical inn in Charleston!

  • Stayed March 2014, travelled as a couple
    • Value
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Helpful?
Thank thedreamweavers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cranford
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 28 March 2014

My wife and stayed here for two nights. We were greeted very warmly on our arrival. The desk manager gave us an excellent summary of what was available in Charleston. Our room on the third floor was spacious and quiet. The breakfasts which were delivered to our room were very good. The late afternoon hors d'oeuvres and sherries and port were a nice touch. The is convenient car parking behind the Inn.

  • Stayed March 2014, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank Nelson D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
in NJ
Level Contributor
306 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 155 helpful votes
4 of 5 bubbles Reviewed 1 March 2014

We arrived Sunday night & Michael was there to welcome us. Our room was downstairs (#2) & I liked it immediately. Large & well appointed, flat screen TV temperpedic mattress. Michael had recommended this room to us as he said the bathrooms had just been redone. Very nicely I might add. We filled out our breakfast card, delighted by the choices & hung it on our door (they request that this be done by midnight) you can eat in your room or in the ballroom or outside in the courtyard. Although our room faced Broad st the traffic noise didn't bother us.
We very much enjoyed our breakfasts every morning but Tuesdays shrimp & grits was a standout! Absolutely delicious! Twice during our stay we were able to take advantage of the tea served in the ballroom, a lovely & delicious feature. Nice to sit out on the deck & see the city of Charleston laid out before you, while eating a scrumptious snack. Just heavenly. Very helpful & friendly staff with Michael & CC being just terrifically helpful. They truly want to insure that you have a good time, and enjoy yourself to the fullest while being in Charleston. They are really friendly helpful people.
While they were doing work on the house while we were there it wasn't intrusive, it is after all a very old home & does need work to keep it looking it's loveliest.
We loved our stay there, the amenities were wonderful, the location perfect, the staff friendly and so helpful. I'll miss my nightly chocolates & listening to those lovely church bells! Wonderful stay.

Room Tip: If street noise bothers you perhaps you might be better staying in the back.
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kitsaattheshore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OwnerCharmingInns, Owner at John Rutledge House Inn, responded to this review, 3 March 2014
Thank you for taking the time to review your stay. It certainly sounds like you had a delightful trip to Charleston. We appreciate the feedback on our newly renovated marble bathrooms. All main house renovations are completely finished and we’re thrilled to share these beautiful updates with our guests. We look forward to hosting your next stay. Thanks again for this thorough review.

Sincerely, Richard Widman, Proprietor
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
White Stone, VA
Level Contributor
35 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 1 March 2014

The John Rutledege House Inn has a a super location where the commercial and residential areas of the historic downtown meet. It is a short and pleasant walk to the large park at the Battery in one direction and to dozens of shops and restaurants in another.
Our first floor accommodations in the original carriage house were spacious and the king bed was very comfortable and gave us a great night’s sleep. It was a little chilly to eat in the courtyard and the main house was undergoing renovation so we had breakfast delivered to our room. It was hot and delicious! The creamy grits were some of the best we’ve ever enjoyed and the fruit cup was fresh, ripe, varied and delicious.The young man who delivered our breakfast was very friendly and personable. We were traveling with Katie, our well behaved miniature schnauzer, and the staff was friendly and welcoming to her. I appreciated being able to get fresh coffee to take with me on Katie’s early walk and that there was a cooler for bottled water on the back porch of the main house. So there is much to like about the JRHI.

But there were also some disappointments. For the tariff, the room was just not as elegant or charming as we expected. There are two floor lamps which could have come out of the suburban tract house where I lived in the 1950’s. The large lounging chair was tired and nondescript. There were prints on the wall oddly placed behind the lamp shades at the bedside dressers. While spacious and supplied with nice amenities, the bathroom also was tired, with a somewhat clunky cabinet below the sink and counter thad had chips and dents. It also does not seem like the area in which the Inn is located and the tight, gravel lot really justify a separate nightly parking fee.It would have been nice to have been informed in advance about the construction in the main house. Perhaps the renovation there will extend to the carriage house and some redecorating will take place. It would not take a lot for the accommodations in which we stayed to go from “nice’ to “outstanding.” We felt we paid a price that should have delivered the latter.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Susan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OwnerCharmingInns, Owner at John Rutledge House Inn, responded to this review, 3 March 2014
We appreciate this wonderful review of your stay at the John Rutledge House Inn. Thanks for the fantastic feedback about our breakfast selection and other complimentary amenities. This renovation project is now completely finished and we’re excited to share the beautiful results with our guests this spring. The carriage house will receive an update as soon as occupancy allows. Your observations are appreciated as we look towards planning and scheduling these updates. We look forward to hosting you again for an ‘outstanding’ experience.

Sincerely, Richard Widman, Proprietor
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about John Rutledge House Inn

Property: John Rutledge House Inn
Address: 116 Broad St, Charleston, SC 29401-2437
Region: United States > South Carolina > Coastal South Carolina > Charleston > Downtown
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Wheelchair access
Hotel Style:
#4 Luxury Hotel in Charleston
#5 Romantic Hotel in Charleston
#16 Family Hotel in Charleston
#32 Business Hotel in Charleston
Price Range (Based on Average Rates): ££££
Hotel Class:4 star — John Rutledge House Inn 4*
Number of rooms: 19
Official Description (provided by the hotel):
America's Most Historic Inn. John Rutledge, one of the fifty-five signers of the U.S. Constitution, built his home in 1763. Now exquisitely restored, it is one of only fifteen homes belonging to those signers to survive - and the only one to now accommodate overnight hotel guests. History records that George Washington called here in 1791. An entry in his diary shows a breakfast with Mrs. Rutledge. A loving rejuvenation has restored the beautiful details of the home's 18th and 19th century architecture: the elaborately carved Italian marble fireplaces, the original plaster moldings, the inlaid floors and the graceful ironwork. The John Rutledge House Inn offers nineteen guest rooms within a complex of three buildings. One may choose between the elegance of rooms and spacious suites in the original grand residence or the charm and seclusion of rooms in the inn's two carriage houses. Antiques and historically accurate reproductions give each room its own warmth and distinction. John Rutledge House Inn is proud to be a founding hotel in Historic Hotels of America, as well as Select Registry - Distinguished Inns of America and Classic Inns of the South. Guests may leave cars parked on-site for their entire stay because the best of this beautiful port city is just beyond the doors of the John Rutledge House Inn. The city's finest restaurants, theaters, shops, and the Old City Market are all in short walking distance. The gorgeous residential area "South of Broad" begins directly opposite the Inn. A stay in this elegant antebellum bed and breakfast offers the opportunity to experience history as well as the warm hospitality for which the South is justly famous. ... more   less 
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Also Known As:
John Rutledge House Hotel Charleston
John Rutledge Hotel
John Rutledge Charleston

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