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“Business Trip”

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SpringHill Suites Charleston Downtown/Riverview
Ranked #26 of 61 Hotels in Charleston
Certificate of Excellence
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Business Trip”
Reviewed 29 August 2013

I was asked to go on a last minute business trip and the SpringHill Suites was appropriate. I wouldn't stay there if I was looking to relax at the hotel but it was a fair place to sleep for the price. The rooms were outdated and the A/C was either full blast or not much at all.

Room Tip: Ask for the river view side.
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  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mgclark86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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606 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (171)
Date | Rating
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  • German first
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English first
Asheville, North Carolina
Level Contributor
37 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 27 August 2013

The staff at the front desk was great. They were glad to help when I needed directions to a little known area. The rooms were a generous size. The carpet could stand to have had a deep cleaning, and the mattresses were not comfortable at all. Springs poked me in the back all night. The location is very good, minutes to historic downtown Charleston, Mount Pleasant, and Folly Beach.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MelanieCantrell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 27 August 2013

We stayed at this place for three nights; it was close enough to downtown which made for an easy commute. However the hotel itself was lacking. The breakfast was great, but there was no space to eat it. When arrived the room seemed to be stocked, however, after that we were missing fresh wash clothes and glasses; we had to request them. On the last night of our stay, the plumbing in the washroom got backed up. The front desk said they would send someone to fix it , which they did while we went out to dinner. However when we returned from dinner we were unable to unlock the door to enter our room. We had the front desk reactivite the card a few times. It turns out that the battery located in the lock had died and the they needed a special key to open the door. After waiting around for a bit, we finally got into the room, but I was not impressed. Overall the experience was disappointing.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Cami_C403
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anderson, South Carolina
Level Contributor
31 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 16 August 2013

Lovely location on the marina. We stayed in one of the suites and nice spacious accommodation with beautiful marsh view. We booked our rooms on the same day and got very good rates. Excellent breakfast. Also liked the little outside tables next to the dining area and overlooking the boats. Easy drive to Charleston. Will definitely stay here again. We had visitors from England and they loved it. We have stayed in various locations in Charleston including right in downtown but I actually liked relaxing away from the hustle and bustle.

Room Tip: Ask for a view
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  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hjane060
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
Reviewed 9 August 2013

My husband and 3 girls spent 5 nights. Very clean and friendly. Close to downtown. The breakfast was good but the space for it was very small. The room was larger than other hotels in the area at the price. It was a good value. The hot tub was scalding hot!

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank run290
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
Reviewed 30 July 2013

This hotel was fantastic. They provided evening events for their guest which is not common in a chain hotel. My only complaint is the air conditioner. It seemed outdated and you were unable to set the thermostat for it to turn off. The only two settings were high and low. It had some type of timer but with no directions, it was difficult to program it. Staff was very helpful and friendly. The free shuttle to downtown was very convenient. For the price and the great service the staff provides, you can't beat it! I would stay again. The friendliness of the staff far exceeded the annoyance of the air conditioner.

  • Stayed July 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Buzz's Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katie R, Manager at SpringHill Suites Charleston Downtown/Riverview, responded to this review, 2 August 2013
Dear Buzz's Y,

Thank you so much for taking the time to share your experience with other travelers. We truly appreciate your feedback as we are constantly striving toward complete guest satisfaction. We are very sorry to hear that you had issues with the air conditioner in your suite. Service excellence is our top priority! I will make sure to pass on your comments to our general manager in coming up with a personal service resolution. As always, we ask that guests please contact our front desk or management should any issues ever rise. We want you to feel right at home and experience the true southern hospitality that Charleston is known for!

Thanks for choosing the SpringHill Suites by Marriott Charleston Downtown/Riverview. We hope to welcome you back soon!


Yours in hospitality,

Katie Register
Sales Manager
Katie.Register@marriott.com

Thank you for choosing to stay at the SpringHill Suites by Marriott Charleston Downtown/Riverview. We hope to
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
DeWitt, Michigan
Level Contributor
33 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 29 July 2013

While this hotel isn't in the heart of downtown, it is one mile away on the marina. The hotel offers a free shuttle in the evenings, which is easy to use. When we drove into the city, parking was easy and not very expensive compared to other cities ($2/hr). Room was clean and staff very friendly and helpful. Pool area is nice, plus there is ping pong, large checker board, corn hole as well. Breakfast was typical, and I felt they did a good job keeping this stocked. The hours seemed more expansive than usual (until 11am), which we appreciated. I only wish Springhill offered two queens as an option.

Room Tip: The restaurant at the marina is quite good. It is within walking distance and the setting is pleasa...
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  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank my4b0ys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katie R, Manager at SpringHill Suites Charleston Downtown/Riverview, responded to this review, 2 August 2013
Dear my4boys_4,

We hope you are doing well! Thank you very much for taking the time to share your travel experience with others. We truly appreciate it as we are constantly striving toward 100% guest satisfaction!

We are so pleased to hear that you enjoyed all the great amenities and activities that the SpringHill Suites by Marriott Charleston Downtown/Riverview has to offer. Just to update you-- the SpringHill Suites will begin a full renovation beginning this October. And better yet? We are replacing all of our double beds to queen size beds!

We hope to welcome you back soon to see for yourself our new stylish rooms. I just know that they will be the perfect fit for you and your family! Thanks for choosing to stay at the SpringHill Suites by Marriott Charleston Downtown/Riverview. We look forward to your return!


Yours in hospitality,

Katie Register
Sales Manager
Katie.Register@marriott.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about SpringHill Suites Charleston Downtown/Riverview

Property: SpringHill Suites Charleston Downtown/Riverview
Address: 98 Ripley Pointe Dr, Charleston, SC 29407-7597
Region: United States > South Carolina > Coastal South Carolina > Charleston
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Business Hotel in Charleston
#28 Romantic Hotel in Charleston
#37 Family Hotel in Charleston
Price Range (Based on Average Rates): ££
Hotel Class:3 star — SpringHill Suites Charleston Downtown/Riverview 3*
Number of rooms: 123
Official Description (provided by the hotel):
Come stay at the SpringHill Suites by Marriott Charleston Riverview, the ideal choice when traveling to Charleston for business, family vacations, or romantic getaways. Conveniently located near MUSC and Roper Hospital, you will find your inspiration at the SpringHill Suites. From the moment you enter this downtown Charleston hotel located 1.5 mi from the bustling historic district, you will find breathtaking views, old world charm, and unpretentious southern hospitality. Our spacious all-suite hotel's service amenities are designed to fit your lifestyle- with suites that are 25% bigger than average hotel rooms. We'll spoil you with amenities such as free WIFI, complimentary deluxe continental breakfast, complimentary evening shuttle to the historic district (5pm-11pm), and an outdoor pool & whirlpool… just to name a few! So, what are you waiting for? Come stay at the SpringHill Suites by Marriott and let us show you what Charleston is all about! ... more   less 
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Also Known As:
Springhill Suites Charleston Downtown/Riverview Hotel Charleston

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