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“Our stay at Springhill suites Charleston Downtown/Riverview”

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SpringHill Suites Charleston Downtown/Riverview
Ranked #26 of 60 Hotels in Charleston
Certificate of Excellence
Richboro, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Our stay at Springhill suites Charleston Downtown/Riverview”
5 of 5 bubbles Reviewed 27 June 2014

Friendly staff, comfortable beds, clean room and great location. The free breakfast buffet and free shuttle into downtown Charleston were great amenities. Overall we were very satisfied with our stay.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank LouisBlady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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602 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (169)
Date | Rating
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English first
Tulsa, Oklahoma
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 26 June 2014

This was our first time in SpringHill Suites and we were very pleased and surprised. Staff were very helpful and inviting on checking in. The suite was inviting and the beds were superb. Everything was clean and convenient. The view of the boats and water was very pleasing and relaxing. The free shuttle to downtown was a wonderful surprise. When we were ready to come back to SpringHill, we called the driver, Stanley, and he picked us up. Breakfast was very good and the breakfast room staff were very friendly and kept everything stocked. We look forward to our next SpringHill stay.

Room Tip: Great view from the fourth floor, dock side.
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
3 Thank Richard H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Germantown
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 25 June 2014 via mobile

We stayed one night. Over all it worked well for us. Room and hotel was clean and looked recently remodeled. Pool water was very cloudy. Hot tub was really hot and jets would not stay on. Breakfast was included and had lots if options to choose from. Enjoyed cookies in late afternoon and free coffee. Staff helpful. Rooms clean. Like that the vanity and sink were separate from shower and toilet area. Had a nice sitting area with the desk and kitchen area with fridge and microwave. We found the bed area was very small it was crowded at the foot of the bed where the closet was located and nowhere to put our suitcases. Our room had a small balcony that overlooked the swampy low land. We enjoyed standing out there and getting fresh air and looking at the marsh and skyline. Location was very convenient for us even though it was not downtown it was very easy to navigate to the visitor center.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank mdFamilyof3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Diego, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 25 June 2014

I arrived after a long day's drive so the welcoming check in agent was refreshing to deal with. The room was comfortable although I would have preferred a higher floor. A free shuttle to historic Charleston is available. The room was clean and comfortable. Breakfast is included and offered a good variety of dishes. I would stay there again.

Room Tip: Choose a higher floor for less noise.
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Micova
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arlington, Virginia
Level Contributor
86 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 25 June 2014

Clean and adequate room, they were generous with the towels. Terrific breakfast, everything we wanted and more....not just coffee and a hard roll...grits, eggs, oatmeal, biscuits and gravy, etc. The staff was extremely friendly and helpful. We took their recommendations and they were spot on. They really seem to love their city and happy to show it off.
The wine tasting was a nice touch, as were the lollipops at check-in to take home to the kids. I would stay there again.
It was nice that they offered a nightly shuttle to downtown so we could drink and not worry about driving, directions and finding parking.
Thank you Lindsay, Collin and Stanley for being so nice to us!

Room Tip: The king suite had a sofa bed. there is a mini kitchen with fridge. we could see the marina from ou...
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Beth G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dacula, Georgia
2 reviews
2 of 5 bubbles Reviewed 25 June 2014

Rates are extremely high for the location. Carpet in elevator was absolutely disgusting - I would have preferred to use the stairs.
Breakfast, although free, was awful with insufficient equipment for the people using the facility.
Service engineer confirmed that the air conditioning units in the rooms were not man enough for the job and were not able to keep rooms cool. Having moved rooms to try for a cooler option there was little improvement and I was given 3,000 points for the inconvenience. The cost of one night at this hotel is 30,000 points - the offer was an insult!

Room Tip: One where the air conditioning works.
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Michele S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erin T, Manager at SpringHill Suites Charleston Downtown/Riverview, responded to this review, 26 June 2014
Dear Michele S,

Thank you for providing essential feedback surrounding your stay. It is very important to us to hear from our guests how their experience was while staying with us.

I do regret to hear that your recent stay was unsatisfactory. You will find our rates extremely competitive to comparable hotels in our area, with unmatched amenities. A full hot breakfast buffet, WiFi, and self parking are all inclusive in our rates, which is virtually unheard of near the downtown area!

During the summertime, it can get quite hot and humid in the Charleston area, especially for our hotel being that we are situated right on a lovely saltwater marsh. It is true that sometimes our air conditioners can sometimes have trouble keeping up, and this is why we are constantly performing preventative maintenance on our units. I am sincerely sorry that you experienced an inconvenience when it came to this, and I would love to speak with you more about it if you would please contact me at erin.thomson@marriott.com.

We hope that you will give us another chance to show you our 100% commitment to guest service excellence. Thank you for choosing the SpringHill Suites by Marriott Charleston Downtown/Riverview.

Yours In Hospitality,
Erin Thomson
Sales Manager
erin.thomson@marriott.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tampa, Florida
Level Contributor
34 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 25 June 2014

I am a regular Marriott business traveler.. typically in Courtyards and Marriott Hotels. I have always found while traveling that most SpringHills are a cut below in comfort and quality of the other two.
I was pleasantly surprised to find this SpringHill with the same quality of mattress and bedding.
The breakfast was fresh, with plenty of choices above just the usual high-card cereals and bread. I used points for this trip since no other close by properties were not available.

This was a very comfortable stay. Its right on the water on off the Stono River - nice scenic views. Parking was a bottle of a hassle. We arrive back at the hotel a little late after a wedding and had to find spot on the side of the road in front of the hotel. The elevators were pretty slow - probably due to a high occupancy rate of tourists for the weekend.

I would stay there again, but not my first choice.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank hannamac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about SpringHill Suites Charleston Downtown/Riverview

Property: SpringHill Suites Charleston Downtown/Riverview
Address: 98 Ripley Pointe Dr, Charleston, SC 29407-7597
Region: United States > South Carolina > Coastal South Carolina > Charleston
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Business Hotel in Charleston
#28 Romantic Hotel in Charleston
#37 Family Hotel in Charleston
Price Range (Based on Average Rates): ££
Hotel Class:3 star — SpringHill Suites Charleston Downtown/Riverview 3*
Number of rooms: 123
Official Description (provided by the hotel):
Come stay at the SpringHill Suites by Marriott Charleston Riverview, the ideal choice when traveling to Charleston for business, family vacations, or romantic getaways. Conveniently located near MUSC and Roper Hospital, you will find your inspiration at the SpringHill Suites. From the moment you enter this downtown Charleston hotel located 1.5 mi from the bustling historic district, you will find breathtaking views, old world charm, and unpretentious southern hospitality. Our spacious all-suite hotel's service amenities are designed to fit your lifestyle- with suites that are 25% bigger than average hotel rooms. We'll spoil you with amenities such as free WIFI, complimentary deluxe continental breakfast, complimentary evening shuttle to the historic district (5pm-11pm), and an outdoor pool & whirlpool… just to name a few! So, what are you waiting for? Come stay at the SpringHill Suites by Marriott and let us show you what Charleston is all about! ... more   less 
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Also Known As:
Springhill Suites Charleston Downtown/Riverview Hotel Charleston

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