We stayed at the hotel on 21st June 2013 while attening a friends wedding, as did many other invitees. When we arrived we were given a room which appeared attractive. We changed and went to the wedding reception but on our return the room had an overwhelming stench of cigarette smoke coupled with what also seemed to be strong marijuana usage. The stench was funnelled into the room by the air conditioning system, clearly no filtering taking place.
This was reported to reception who expressed thanks for having let them know !!! They would "look into it".
After an hour in which the smoke was aggravating my partners asthma and causing eye burn to me we again went to reception to complain. The receptionist was asked to accompany us to the room to experience first hand the stench and she agreed that it appeared to be cigarette smoke with elements of marijuana. She agreed to contact her manager and revert to us. Of course there was no further contact, no offer to change rooms, no apparent action to solve the stench. We had to endure the aggravation throughout the night because the hotel had no interest in their customers comfort or wellbeing.
The following morning our disatisfaction was again reported to reception. They seemed a little nonplussed but when we pressed the matter they simply offered a discount on our booking cost.
All in all, a very unsatisfactory experience from a hotel where high standards were expected. However the stench coupled with the repeated lack of concern suggests that this hotel should be avoided. On a general note, the hotel is remote from shops or bars etc and the reception area is lifeless.
Give it a miss, try elsewhere... the experience can only be better.
- Official Description (provided by the hotel):
- Residence Inn by Marriott Charleston Downtown/Riverview is just 1.5 miles from the Historic District and is close to The Citadel, College of Charleston, Roper Hospital and MUSC. Your next business meeting will be a success in our Ashley Meeting Room, perfect for board meetings. Conveniently located near I-26 and I-526, this downtown Charleston hotel will prove to be your home away from home. From breathtaking views of the Battery and beaches to the historic homes and plantations, guests will fall in love with all this Southern City has to offer. Charleston will leave you in awe with its unique culture, low-country dining, arts and recreation. With fantastic amenities, the Residence Inn by Marriott Charleston Downtown/Riverview is the ideal choice whether traveling for business or leisure. ... more less
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- Also Known As:
- Residence Inn Charleston Downtown/Riverview Hotel Charleston
- Charleston Residence Inn