My adventure with this hotel started with the manager Erin back in February. I was booking for a friends wedding this past weekend, June 13-15. I spoke with Erin on the phone trying to decide on Residence Inn or Spring Hill. I emphasized that water views were most important because this was also a celebration of our anniversary. She let me know that Residence Inn had water views and would be better because of the upgrades they had made to the rooms. Checked in Friday June 13, walked to my room opened up the curtains only to find I was looking eye level at the roof of the lobby. Oh and by the way not the upgrades I had anticipated. That would be strike one. Also, while on the phone with Erin back in February I told her that a good friend would be transferring rewards points to my account for our anniversary. Would this be a problem I asked, "no problem she said just call this 800 number." Talk about misleading! The hoops my friend had to jump through was ridiculous, not to mention there is paperwork to be signed and faxed in. Looks like strike two. Shortly after getting into our room Friday I needed to take a shower to make our dinner reservation. Got in turned on the shower and had no water pressure. Called the front desk and guess what the water main had just broke and the whole hotel was without water. "No water for at least an hour" they Ashley said at the front desk. Now I know things happen, but because of what I had already experienced prior to this I am going to give them strike three. Last but not least we were using the shuttle Friday and Saturday night to downtown. Friday we got to the shuttle pick up at 11:40 pm for an 11:45 pm pickup. Shuttle picked us up at 11:50 pm and all is well. Now on Saturday my wife and I got to the shuttle stop earlier at 11:35 pm and guess what no shuttle. I called the hotel at 12:00 am and the guy at the front desk said "we can't get a hold of Stanley, don't know where he is." After going back and forth with the hotel for a bit they finally got another shuttle over to pick us up. Looks like strike four. And just to be picky when I gave them my credit card at check in I was told we just need to "swipe it for a hold." Nope they charged the card $40. Could that be strike 5. Now I know there are far more horrific things going on elsewhere in the world and people may think I am being picky. But when you are paying $500 and not even staying downtown you hope for just a bit better. So the positives, breakfast was pretty good and the staff was friendly. That's about it. Now after this Erin or one of the other managers is going to make a statement below this about customer service is important, we're sorry, or something to that nature. Fact of the matter is it's too late and I will certainly not be back. I will also caution others to look elsewhere before booking here. My uncle is going to Charleston next weekend and guess where he is not staying....
- Official Description (provided by the hotel):
- Residence Inn by Marriott Charleston Downtown/Riverview is just 1.5 miles from the Historic District and is close to The Citadel, College of Charleston, Roper Hospital and MUSC. Your next business meeting will be a success in our Ashley Meeting Room, perfect for board meetings. Conveniently located near I-26 and I-526, this downtown Charleston hotel will prove to be your home away from home. From breathtaking views of the Battery and beaches to the historic homes and plantations, guests will fall in love with all this Southern City has to offer. Charleston will leave you in awe with its unique culture, low-country dining, arts and recreation. With fantastic amenities, the Residence Inn by Marriott Charleston Downtown/Riverview is the ideal choice whether traveling for business or leisure. ... more less
- Reservation Options:
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- Also Known As:
- Residence Inn Charleston Downtown/Riverview Hotel Charleston
- Charleston Residence Inn