I stayed at the Residence Inn in Charleston for 2 weeks while working and had disastrous results.
I've stayed at this hotel before (I'm a Marriott's Reward member) and was aware of their 'pet friendly' policy. On previous stays, I've gotten into the room to find animal hair on the furniture and carpet. They do not do a good job at cleaning the rooms after a guest brings a pet in.
This stay was for 2 weeks while I was working. I worked every day then came back to the room in the evening and continued to work every night in the room, eating my meals in the room. I didn't have time to site see or do any activities outside of work on this trip.
After 1 week in the room, I developed a round rash on my stomach and some intense itching and bumps below my belly button. I immediately reported this to the front desk and went to the doctors the next day (missing 3/4 of a days work).
The doctor confirmed that I had picked up ring worm (a very contagious fungus that can be transmitted and carried via animals and on surfaces such as bed sheets and furniture). Since the only places I had been were work and the hotel room, I have good reason to believe that I picked up the fungus from the room. Probably from a guest that had a pet with them.
I requested that the hotel change all the bedding and clean my room, which they did. They also followed up the next day with several calls to me and offered to send me to a doctor - but I had already been to one that afternoon. I also requested a change of room, from a one bedroom to a two bedroom as I was having family come to visit during the last 2 days of my stay. I requested they do extensive cleaning in the new room and it appeared that they did.
After the couple of phone calls that next day, no one from the hotel contacted me again regarding the incident and never offered to compensate me for anything. They didn't even offer points or free stays. I was completely put off by their lack of concern for something that was quite an ordeal for me. I've never had ring worm, not even athlete's foot, even though the doctor told me it was an easy thing to pickup as it is very contagious.
When I returned to my room the next day, I found water leaking through the bathroom ceiling and dripping onto the toilet. I reported this to the front desk. They did send maintenance up immediately to look at the problem. The toilet in the room above me was leaking and they repaired the leak right away but they couldn't get all the water out of the space between the rooms so it continued to drip water all over the toilet, splashing onto the floor.
After about an hour, I went to the front desk to see what they were going to do since I couldn't use the bathroom without having to clean up the floor and toilet, and without having water drip onto my head. - All attitude from the front desk clerk. The clerk smirked at me and told me there was nothing she could do as they didn't have any open rooms. I asked her what I was supposed to do since I couldn't use the bathroom without getting dripped on. She shrugged and said she had no idea. Several hours later she called up to my room to ask me if the dripping had stopped and sarcastically asked if I wanted her to come up and wipe the water off of the toilet.
Things just keep going badly as I changed rooms. I moved from a 1 bedroom to a 2 bedroom during my second week and specifically asked if the corporate rate would be different. I was told that the rate would be the same. When I checked my reservation online, the rate was higher. I talked with the front desk again and the desk clerk was all attitude (no surprise at this point), insisting that no one would have offered me the same rate for a 2 bedroom suite.
The rest of the stay was uneventful, although I'm can't imagine how it could have been any worse. They did give me the 2 bedroom suite at the 1 bedroom rate but that was all the compensation I ever got for the extreme stress that I went through.
I'd recommend skipping this hotel.
- Official Description (provided by the hotel):
- Residence Inn by Marriott Charleston Downtown/Riverview is just 1.5 miles from the Historic District and is close to The Citadel, College of Charleston, Roper Hospital and MUSC. Your next business meeting will be a success in our Ashley Meeting Room, perfect for board meetings. Conveniently located near I-26 and I-526, this downtown Charleston hotel will prove to be your home away from home. From breathtaking views of the Battery and beaches to the historic homes and plantations, guests will fall in love with all this Southern City has to offer. Charleston will leave you in awe with its unique culture, low-country dining, arts and recreation. With fantastic amenities, the Residence Inn by Marriott Charleston Downtown/Riverview is the ideal choice whether traveling for business or leisure. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Marriott, Travel Republic (UK), Priceline, TripOnline SA, 5viajes2012 S.L., Evoline ltd, HotelQuickly, getaroom.com and Cancelon so you can book your Residence Inn Charleston Downtown/Riverview reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Residence Inn Charleston Downtown/Riverview Hotel Charleston
- Charleston Residence Inn