We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
The Vendue Charleston's Art Hotel(Charleston)(Great Value!)
Free cancellation until 25/07
US$215
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Restaurant
Savings alert! 10% below average rates

The price you found is 10% lower than this hotel's average rate of US$238/night.

We analyze rates over a 60 day period, and compare your selection to the average rate of comparable stays to ensure you're getting the best possible deal.

The Mills House Wyndham Grand Hotel(Charleston)(Great Value!)
US$200
Strikethrough price corresponds to the most expensive price returned by our partners for that offer
US$193
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Pool
Free cancellation until 21/07
US$356
Strikethrough price corresponds to the most expensive price returned by our partners for that offer
US$295
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Breakfast included
King Charles Inn(Charleston)(Great Value!)
US$205
Strikethrough price corresponds to the most expensive price returned by our partners for that offer
US$194
Official Website
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Best Western Charleston Inn(Charleston)(Great Value!)
Free cancellation until 25/07
Book now, pay at stay
US$114
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
French Quarter Inn(Charleston)
Free cancellation until 21/07
US$261
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Breakfast included
Savings alert! 24% below average rates

The price you found is 24% lower than this hotel's average rate of US$343/night.

We analyze rates over a 60 day period, and compare your selection to the average rate of comparable stays to ensure you're getting the best possible deal.

Town & Country Inn and Suites(Charleston)(Great Value!)
Free cancellation until 28/07
US$136
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Holiday Inn Express Charleston(Charleston)(Great Value!)
US$124
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
US$116
Booking.com
View Deal
  • Free Wifi
  • Free Parking
Reviews (3,448)
Filter reviews
3,448 results
Traveller rating
2,410
592
261
125
60
Traveller type
Time of year
LanguageAll languages
More languages
2,410
592
261
125
60
Show reviews that mention
All reviewsclub levelpalmetto cafethoroughbred clubretractable roofbeautiful hotelrenovated roomluxury hotelthe location is perfectsouthern charmjunior suiterooftop poolking streetbell staffthe concierge levelturn down servicefitness centerheart of downtown
Filter
Updating list...
2,237 - 2,242 of 3,448 reviews
Reviewed 7 December 2013

We came here for a birthday celebration/staycation and were sorely disappointed. My husband wanted a place in downtown Charleston with a pool and spa. This is the only hotel that I know of that has both so despite the mixed reviews, I booked a room.

When we arrived, it was very busy. The front desk was neither very warm or welcoming, though at least not rude. The lobby was beautifully decorated for Christmas with a large train display and several Christmas trees.

When we got to our room, it was hot and we could not get the air conditioner to work. Within 1 hour maintenance had 'fixed' the a/c. The room was mediocre, with lots of wear and mold in the bathroom shower between the tiles. Our room had an adjoining room on BOTH sides of us.

We went to Cypress for dinner (excellent experience) and returned to our room around 11:30 PM.
We are experienced travelers and always turn the fan on to drown out noise from other rooms/hallways. The noise level in this hotel seemed a bit louder than many we have stayed in. Before dinner we heard a person walking down the hall speaking profanities as clear as if she was in our room. We were very glad our 7 year old was not with us.

We turned the fan on in our room when we were ready for bed. The fan would kick on for about 5 minutes then turn off for another 15 minutes. Then it would turn on for literally 2 seconds and turn off again for another several minutes. Each time it kicked on and off it was very loud. We laid in bed for about 2 hours trying to fall asleep in between doors slamming, fire engine sirens blaring, cars zooming by, & people talking in the hallways. The final straw was hearing loud snoring coming from the room next to ours.

For $300+/night we found this unacceptable. So at 2 AM we packed our bags and headed home for a good night's sleep in a comfy bed (the bed in our room was so-so in comfort).

The next morning I called and spoke to the manager who was apologetic and refunded our money. We were ready to give this hotel 2 stars, but because of the way the manager handled the situation, we gave it 3.

Note to hotel: your front desk and housekeeping staff need to take customer service lessons from Mickey at the Charleston Grill.

  • Stayed: December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank nillarilla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CharlestonPlace, General Manager at Belmond Charleston Place, responded to this reviewResponded 10 December 2013

Dear nillarilla,

As we said for your husband, we are very sorry that your room's air conditioner was an issue, but we are glad that we were able to resolve the issue with you and your husband afterwords. We apologize for any inconvenience.

Sincerely,
Paul Stracey
General Manager
Charleston Place Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 December 2013

We stayed on the club floor on 27th and 28th of November,2013.The club is a great attraction for relaxing,but the rooms are not a place for sleeping.The heating and air conditioning system is antiquated.The first night the system cycled on and off,going on and off with a loud BANG(waking us up each time).The heat did not work,it was cold in the room in the morning.Three maintenance men did get the heat worrking the next day,but the cycling WITH A LOUD BANG is a built in problem with this old system.I am surprised that Orient Express has this hotel in their portfolio.This not superior service,not even acceptable.I Sent a note to management,but they have not the the courtesy to reply. Not a good management pratice.

Room Tip: We checked other rooms,all had the sama HVAC noise problem.
  • Stayed: November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank safari41073
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CharlestonPlace, General Manager at Belmond Charleston Place, responded to this reviewResponded 11 December 2013

Dear safari41073,

While we are glad to hear you enjoyed the Club Level, we are sorry that the rest of your stay did not meet your expectations. We often repair and replace our heating and air conditioning units. While it sounds like we were able to repair the issue while you were on site, we are sorry if the system seemed too loud. As for your note, we have backtracked through your stay and have been unable to find a note that was sent to management, otherwise we would have kindly responded as we respond to every note that comes through to management. Thank you for your feedback.

Sincerely,
Paul Stracey
General Manager
Charleston Place Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 December 2013

From the minute we drove up to the minute we left, the service was top notch. Beautiful property in the heart of Charleston. Would stay here again in a heartbeat. A little pricey, but you get what you pay for. The lobby was wonderfully decorated for Christmas!

  • Stayed: December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Lauren B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CharlestonPlace, General Manager at Belmond Charleston Place, responded to this reviewResponded 10 December 2013

Dear Lauren B,

We are so glad that you had a great stay at Charleston Place. We take pride in providing the best service possible, so we are happy to hear that the service was top notch. And nothing speaks more highly of our hospitality efforts than a guest saying that they will visit again. Thank you for your kind review and we look forward to welcoming you back again soon.

Sincerely,
Paul Stracey
General Manager
Charleston Place Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 December 2013

On our East-Coast-Tour in July, we had the pleasure to stay 4 days in this amazing Hotel, which is located in the heart of downtown Charleston - perfect for exploring the town with all the attractions. The property is quite luxurious with a very stylish lobby and several really good shops and restaurants on the ground floor. But the highlight was the award winning 'Charleston-Grill' with delicious dinner, outstanding wines and a marvelous service.

Our room was very nice to feel comfortable and the bathroom was quite spacious. There was actually a very rare removable shower, like we know it from Europe. Great! Only the WiFi did'nt really work.

We had a very pleasant stay in a luxurious Hotel with wonderful people with their southern hospitality. We can highly recommend it!

Room Tip: Room-No. 602
  • Stayed: July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Caecilie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CharlestonPlace, General Manager at Belmond Charleston Place, responded to this reviewResponded 10 December 2013

Dear Caecilie,

Thank you for your kind words and review. We are so glad that you enjoyed your stay at Charleston Place and were able to eat at the Charleston Grill, it really is an outstanding dining experience. We look forward to welcoming you back again soon.

Sincerely,
Paul Stracey
General Manager
Charleston Place Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 December 2013

Perfectly located to explore and experience the charm of Charleston. Beautifully appointed with luxurious amenities available at a price. Very disappointed that the jacuzzi was broken and so unavailable for our entire 4 nite stay. Walls a little thin so we could easily hear our neighbors and wifi service not the best. No in-room microwave or coffee maker although we were able to get a roll in refrigerator to store medication. Valet parking was pricey but less expensive parking garage was steps away. Free to handicapped parking sticker holders. Overall, worth it for the location and graciousness.

  • Stayed: November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Pat B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CharlestonPlace, General Manager at Belmond Charleston Place, responded to this reviewResponded 10 December 2013

Dear Pat B,

We are so glad to hear you enjoyed your stay, including the centralized location and luxury amenities. We do apologize that the jacuzzi was out of service during your time with us, but glad to hear that you got to explore some of charming Charleston during your trip. We hope to welcome you back again soon.

Sincerely,
Paul Stracey
General Manager
Charleston Place Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews