We stayed here for 4 nights as a family.
Rooms: We were located on the 7th floor. We got a room that was not yet renovated. The air conditioning was so loud that we chose to open the windows at night rather than have it drone. The technician told us that the entire hotel suffered from this problem, even the renovated rooms.
Otherwise, the room was good, a decent size and clean. The beds were comfortable. The walls are a bit thin.
Service: The service was extremely poor. We arrived at about 2 PM and were told at check-in that the room was not ready. We were asked to wait for about 1 hour while they put a rush on getting our room cleaned. They promised to call us when it was done. We decided to have a drink at the bar right in front of the check-in counter. We checked with registration after about 90 minutes with regards to our room. We were informed rudely that check-in was at 4 PM and the room would not be ready until then. Finally we checked in again at about 4:30, no call yet, and the room was ready! Really, 3 hours top clean 1 room! No call to let us know it was ready. No internet password given to us, no dog bowl for the dog, no apologies!!
The next morning we called house keeping and asked if they could clean the room as we were taking the dog out for a walk. We returned 2:45 minutes later and the room was still not done.
Having said this, the rest of the staff (valet, bar, pool, spa and others) were excellent. They were polite, went out of their way to help and make your stay nice.
This hotel is pet friendly, this is a big point in its favor.
Next time we will look for somewhere else. This is sad as the hotel has a great location.
- Official Description (provided by the hotel):
- Historic Charleston’s premier hotel just minutes from famous homes, museums and churches. World-class luxurious accommodations including a full-service European spa; rooftop pool; “The Club,” a private concierge level located on the top two floors; award-winning dining; 28 exclusive boutiques and the legendary Orient-Express service, all in the heart of downtown. ... more less
- Reservation Options:
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- Also Known As:
- Charleston Place By Orient-Express Hotel Charleston
- Place Hotel Charleston
- Charleston Place Hotel