First, let me see this is a nice hotel. It is in the heart of Charleston and walking distance to all restaurants, shops, sites etc. so it is a nice hotel in a great location. The hotel has been recently renovated and the rooms are bright and well appointed with lush fabrics and furnishings. However, some of the hotel staff is a little lax --- upon my arrival when I got out of my car the bellman asked if he could help me with my bag, I said no that I was good. He immediately walked away presumably because he was not going to get a tip. There are 2 entrances as you drive up so I was not sure where to walk into and was not guided or offered assistance to where I should go. I chose an entrance that put me near the restaurants not the front desk -- not a big deal but a little help would have been appreciated. The front desk staff was efficient, but I expected more southern hospitality being in Charleston and at a "grande dame" hotel. The housekeepers were also extremely loud, as they worked on rooms they yelled to one another down the hall. The person working directly outside of our room left their cell phone on the cart and it rang every few minutes and she would take the call in the hallway loud enough for everyone to hear. Really? We traveled with friends and their experience was similar. While this is a nice hotel it could be so much better with a little more attention to the details.
- Official Description (provided by the hotel):
- Historic Charleston’s premier hotel just steps from famous homes, museums and churches. World-class luxurious accommodations including European spa; rooftop pool; “The Club,” a private concierge level located on the top two floors; multiple award-winning restaurants; 20 exclusive boutiques and the legendary Belmond service, all in the heart of downtown. ... more less
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- Also Known As:
- Charleston Place By Orient-Express Hotel Charleston
- Place Hotel Charleston
- Charleston Place Hotel