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“Beautiful hotel, great location below par customer service”

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The Mills House Wyndham Grand Hotel
Ranked #22 of 61 Hotels in Charleston
Certificate of Excellence
Denton, Texas
Level 4 Contributor
32 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Beautiful hotel, great location below par customer service”
Reviewed 17 July 2014 via mobile

As the title said the hotel was beautiful and well appointed. The location was fantastic, very close to shopping, and some great eateries but unfortunately the accolades stop there.
The staff was rather pretentious and seemed to ignore us. For example, my mom was checking out while I was around the corner with the car. Three valets and no one helped her get her bags down the steps even though they all watched her.
We had a water leak in our room, (just an old building nothing major) although the staff moved us it was an uphill battle. They acted like it was a personal imposition to help resolve the issue.
Gosh I hate to say this but if you are looking for a pretentious uppity locale this is it. If you don't pull up in a fancy car just plan on being overlooked.

Stayed July 2014
Helpful?
1 Thank Krista M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (455)
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English first
Knoxville
1 review
Reviewed 17 July 2014

Service was great. Even though we got switched rooms three times they were very quick and apologetic. The room was a little small and the bathroom could use some updating. Can't beat the location. Pretty good value for the $, but we also had the wedding block rate.

  • Stayed July 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wyndham Hotel and Resorts

Helpful?
Thank Matthew W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arrington, Tennessee
Level 3 Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 17 July 2014 via mobile

We spent 5 nights here in the Jr King Suite. It is a beautiful place to stay . The room was always very clean and the staff were always helpful in every way. It is close to everything so we were able to leave the car parked and walked everywhere. I would definitely stay here again .

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dolceflute
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cleveland, Ohio
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 17 July 2014

The lobby is incredibly grand. The staff was helpful and was very focused on making sure that I was comfortable during my stay. The room was nice, but not as nice as the hotel common areas (lobby, restaurant/bar). My only disappointment is the time it takes to get your car from the valet.

  • Stayed July 2014, travelled on business
    • Value
    • Cleanliness
    • Service
Helpful?
Thank RobertHCleve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IL
Level 3 Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 17 July 2014

Had a wonderful experience at The Mills House. They had a summer special going on where they offered a $50.00 voucher to be used in their restaurant or bar and also free valet parking. What a great bargain in downtown Charleston! The hotel has been recently renovated and the building is stunning to say the least. Staff was attentive and had absolutely no complaints about the property. Rooftop pool was lovely as well as the courtyard where you could have drinks. Easily walkable to the Market Square and carriage rides. Husk, a fun bourbon bar is directly across the street which was also fun. Poogan's Porch is a great restaurant close by as well. Would highly recommend this hotel for your stay in Charleston.

  • Stayed July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
2 Thank Patti0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Mills House Wyndham Grand Hotel

Property: The Mills House Wyndham Grand Hotel
Address: 115 Meeting Street, Charleston, SC 29401-2214
Phone Number:
Region: United States > South Carolina > Coastal South Carolina > Charleston
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#14 Luxury Hotel in Charleston
#17 Business Hotel in Charleston
#18 Romantic Hotel in Charleston
#18 Family Hotel in Charleston
Price Range (Based on Average Rates): £££
Hotel Class:4 star — The Mills House Wyndham Grand Hotel 4*
Number of rooms: 214
Reservation Options:
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Also Known As:
Mill House Charleston Sc
Mills House Hotel
Holiday Inn Charleston
Charleston Holiday Inn
Mills Charleston
Mill House Hotel Charleston

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