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“The case of the airplane engine AC”

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Hampton Inn & Suites Charleston / West Ashley
Ranked #27 of 61 Hotels in Charleston
Certificate of Excellence
Level Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“The case of the airplane engine AC”
Reviewed 30 July 2014 via mobile

Second time staying here for business. First time was a very nice room that was clean and relatively newer fixtures. This time was not so well. First - the positives:

- I stayed in a large suite that had two rooms (living area with small kitchenette - no stove) and a bedroom/ bathroom combo. Plenty of space for a family of four. Only downside is that the bathroom is not separate from the bedroom so mommy and daddy would have NO privacy.
- The work space, chairs and Internet are all very spacious and nice. Internet is actually FAST here!
- great friendly staff
- comfortable beds and work chairs

Negatives:
- AC in the bedroom (room 323) sounded like the high whine of an airplane engine. It was late when I checked in and was tired so I just turned it off and cranked the unit in the next room up. I will mention it to the staff when I check out.
- the room was in major need of refresh. Major signs of wear on carpet, wallpaper, sink and bath.
- after my mining shower, I turned off the exhaust fan and smelled lots of cigarette smoke from next door or above. Now I know why they had the exhaust fan on when I entered the room
- the exhaust fan in the bathroom sounded like it was from 1970 and needed to be replaced. Extremely loud and annoying.
- furniture was in need of replacement

Would I stay here again? Probably not.

Stayed July 2014
Helpful?
2 Thank Modster76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (74)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Westland, United States
1 review
Reviewed 30 July 2014

I found the breakfast to be lacking at this property. Not up to Hampton Standards. Served basically the same thing each day. The outdoor pool was wonderful. I really enjoyed it at the end of a long day

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Michelle J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Columbia, South Carolina
Level Contributor
106 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 28 July 2014

We attended a wedding and stayed a few days afterwards in this hotel. Our entire stay was very comfortable, no major problems, and when little things occurred, they were dealt with swiftly and completely. I reserved a room for my wife, kids and me- and another room for my mother-in-law, sister-in-law, and her daughter.

Josh (at check-in) was outstanding. He and LaShae (sp?) did an excellent job checking us in, and in accordance with my previous request, he made sure our children had treats waiting for them when we checked in. Josh was very friendly and ALWAYS sported a genuine smile throughtout our stay. he even helped find Rover, a beloved stuffed animal belonging to my youngest son. Totally cool.

Connie took care of us during reservations, and answered all questions patiently and professionally. When I saw her name tag at front desk, I HAD to thank her for everything she helped do. Her smile is infectious, and she was also always warm, friendly, and eager to help.

Joseph, the night auditor was very helpful. I asked him if the hotel loaned extra rechargers for one of my devices. He looked but they didn't have one to fit my device. Kindly, Joseph offered to go to his truck to see if he had one for me to use. He didn't have one, but he certainly deserved to be acknowledged as being "caught at his best." I've never had such great service at a hotel, before.

Kathy did an awesome job at breakfast each morning.

Sasha was a terrific housekeeper. She was always very attentive, and although we only used HK service once during our 5 night stay, we often needed extra towels, or wash cloths, or tissue. She never failed to help us. once, she gave us only three wash cloths because that was all she had at the time. I thanked her politely and told her it was fine, and that we would be alright with just three. A few minutes later, my son told me Miss Sasha had delivered the fourth washcloth because SHE had forgotten it. Sasha gave a fine recommendation for Splash Zone Water Park. We had a great time. HKs like this are splendid examples of why the Hilton brand rules over all others, and in fact, I felt HORRIBLE that I didn't have a tip for her, because she deserved a HUGE one. (I plan to mail one to her after my next payday)

My wife said Dorothy went beyond her way to render a personal touch at breakfast, and I wanted to make sure I mentioned it in this forum.

Karen served up great wine, cold beer and snacks during Happy Hour. Phenomenal service.

LaShae (sp?), mentioned earlier also answered questions regarding the water park, and it was HER recommendation about the proximity to hotel that convinced us to go. We were not disappointed...the lazy river was one of my favorite snapshots of the visit to Charleston.

Emily always sported a smile and all of the staff had warm greetings to everyone. Emily, unfortunately had to deal with our only complaint of our stay. The bathroom vent didn't work. We noticed it on the first night but tried to enjoy the room without it. But soon, we discovered after a day more without it, how difficult it was to keep the bathroom odor free after bowel movements (I know...ewwl) They couldn't do anything on the night we brought it to their attention but the maintenance man (Francisco) brought us an electric unit that he said would do the trick. We accepted it gratefully but I didn't think it would work. To my delightfulness and surprise, it worked. It left an ionic smell to the bathroom but THAT didn't last long, and THAT was better than the room smelling like a gas station bathroom. We were pleased and at my request, we obtained a service recovery for one night.

This hotel is the place to stay if you are a family, a couple, on business, or any other situation requiring the need of clean, comfortable, safe and friendly lodging. We visit Charleston 3-4 times a year. This was our first stay at Hampton Inn, West Ashley. As the person who pays for our lodging, and as a family who value our hotel stay equally as we find importance in our vacation- this will be our absolute hotel of choice when visiting Charleston.

Room Tip: This was our first stay. I mentioned our requests during the time of making the reservations. EVERY...
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  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
1 Thank Reggie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seymour, United States
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 25 July 2014

This hotel is in need of major upgrades. The lobby was nice but all the rooms are really old and dirty. I would never stay at this hotel again unless they upgraded. The carpets, curtains, and furniture were gross. And there was dust and dirt in every corner of the room. The elevator was extremely slow. So slow that every time we were in the elevator with other people, they would complain.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
1 Thank FAHll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oak Ride, United States
1 review
Reviewed 23 July 2014

The hotel was ok, except you have to deal with a humidity problem, you can smell as you first get there, but maybe it's a problem because of the area. The stay was uneventful until on the morning of my departure i carried some items to my car, went back into the hotel and to the breakfast area and was run down by a hotel employee and she said "are you a guest here because we noticed you made a B-line to the food". I was so caught off guard i just said yes and turned away from her. Never been treated like this before and oh yea i did not hear her say I'm sorry

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Jerome M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miami
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 23 July 2014

This is our second stay at this facility. One was years ago and we enjoyed our stay then. This time we attended a family event and we were not disappointed. Both times, we booked the jacousie suites. The rooms were clean, spacious and luxurious. The staff accommodated us with early check-in since we arrived a little early. The breakfast area was spacious and we had the option of dining out in the courtyard. I would recommend that they have utensils and equipment in the kitchen so guest can use if required (plates, pots, glasses, etc.) Other than that, we had another great experience at this facility.

Room Tip: Always ask for the jacusie suites as theses are isolated at the end of the corridors and noise was n...
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  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Service
Helpful?
2 Thank nat g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
virginia, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 July 2014

We didn't get the package we booked, the hotel smelled like smoke, the phone in our room didn't work and the front desk did nothing about the noisy neighbors. VERY DISAPPOINTED !!!!! We have stayed at Hampton Inn's before and this was the worst!

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
1 Thank Michelle R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hampton Inn & Suites Charleston / West Ashley

Property: Hampton Inn & Suites Charleston / West Ashley
Address: 678 Citadel Haven Dr, Charleston, SC 29414-5642
Phone Number:
Region: United States > South Carolina > Coastal South Carolina > Charleston
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Business Hotel in Charleston
#25 Romantic Hotel in Charleston
#25 Family Hotel in Charleston
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Hampton Inn & Suites Charleston / West Ashley 2.5*
Number of rooms: 121
Official Description (provided by the hotel):
The Hampton Inn & Suites® hotel in Charleston/West Ashley is near downtown historic Charleston, off of Highway 17, close to Citadel Mall, golf courses, and West Ashley historic plantations. Wake up to a free hot breakfast before venturing out in Charleston. ... more   less 
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Also Known As:
Hampton Inn And Suites Charleston / West Ashley
Hampton Inn & Suites Charleston / West Ashley Hotel Charleston
Hampton Inn West Ashley
Charleston Hampton Inn

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