We stayed here for three nights on vacation in the heat of June. This property has the potential to be a great spot; as it stands, however, it could stand for some improvement in a couple key areas.
The rooms are elegant, though the hotel should scrap the old tube TVs for the flat screen variety and ditch the old-style bedspreads for more sanitary and appealing duvets. In addition, the reception on the TV was pretty bad, which is just plain unacceptable. The marble-clad bathrooms are spacious and the housekeeping staff are generous with the Hermes toiletries.
The rooftop pool area is attractive, but the pool "closes" at 4pm, which is just about the time you would like to take a dip to cool off after wandering around town. More importantly, the service around the pool area is abysmal--the cocktail waitresses, who apparently are also tasked with keeping the towels stocked and the pool beds made, did not change the towels on the pool beds when guests would leave. The staff is more interested in bar patrons than hotel patrons using the pool.
The bellhop service was also poor--we had to call a number of times to have our bags delivered to our room. On the plus side, with five minutes notice, the valet parking staff always timely had our car out front ready to go.
The location is fantastic--near many great restaurants and other Charleston sights--and the design of the hotel is elegant. If ths hotel could improve its level of service, particularly around the pool area, I could more strongly recommend this property.
- Official Description (provided by the hotel):
- Welcome to the Market Pavilion Hotel, Charleston's most luxurious hotel. A proud member of the Leading Hotels of the World. Located in the epicenter of Downtown, we're just minutes from the waterfront, tour guides, shopping and grand old homes. Set among some of Charleston's most historical landmarks, the Market Pavilion Hotel offers the most decadent guest rooms in the city and countless amenities such as Grill 225, a member of the Great Steakhouses of North America, and Charleston's most popular night spot, the Pavilion Bar, which boasts the best view in the city. Most importantly, we're redefining the Art of Southern Hospitality. So whether you join us for a leisurely getaway or company meeting, to pop the question or seal the deal, you'll indulge in The Market Pavilion Hotel's premium value and service. Welcome to the Art of Southern Hospitality. ... more less
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- Also Known As:
- Market Pavilion Charleston
- Hotel Market Pavilion