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“Very nice room, poor maid service”
Review of Zero George Street

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Zero George Street
Ranked #3 of 62 Hotels in Charleston
Certificate of Excellence
Reviewed 1 April 2013

The room and grounds are very nice. Very attentive staff, except the maid service, which is shoddy. Fully-stocked in-room Keurig machine is great, but twice I had to go to the front desk and ask for coffee pods which were never replenished by the cleaning staff. Complimentary beverages in the refrigerator were also restocked only sporadically, causing another trip to the desk for water. My objection is not that these things were not provided, but that they were offered and then only occasionally produced. This is not the kind of consistency one would expect at what is billed as a luxury hotel.

Stayed: March 2013
1  Thank SuzieChuzie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ZeroGeorge, Owner at Zero George Street, responded to this reviewResponded 5 April 2013

Dear SuzieChuzie,

We do appreciate your constructive comments. My manager spoke to me about your problem while you were staying with us. While glad that we responded to your issue, it should not have happened in the first place. We have completed a detailed checklist for our new housekeeper, who is training to learn the business.

You are correct that, as a luxury hotel we must have the consistency. We believe we now have those details in place.

Would appreciate your reaching out to us directly on your next trip to Charleston so we can provide a special amenity and take fabulous care of you.

Sincerely, Dean & Lynn Andrews, Propreitors

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504 - 510 of 521 reviews

Reviewed 20 March 2013

Zero George is the sort of place that looks like it happened over time and by accident. Indeed I am confident neither is true as it has just been completely renovated, and while comfortable and elegant beyond all expectations, the careful approach with which the renovation was undertaken leaves you thinking about the history of this amazing town not jarred by any of the usual corners cut in modern restoration, which is not easy to accomplish and certainly is not an accident. The staff is lovely, the proprietors helpful but not hovering, and the ambiance truly special. Were it not for the amazing sights and food that Charleston has to offer, most guests, including this one, would be hard pressed to find reason to leave the property.

Room Tip: those rooms inside and to the rear of the property are the most quiet.
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  • Stayed: March 2013, travelled on business
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1  Thank DMV603
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ZeroGeorge, Owner at Zero George Street, responded to this reviewResponded 5 April 2013

Thank you for your fantastic review and for taking the time to share your experience. We are thrilled you enjoyed the uniqueness of Zero George and had a restful stay. We look forward to having you stay with us in Charleston again.

Sincerely, Lynn & Dean Andrews, Proprietors

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Reviewed 20 March 2013

Beautiful and elegant boutique hotel located in central Charleston within walking distance of great sites and fabulous restaurants. Hosts are welcoming and knowledgeable and setting manages to be both chic and comfortable. Tastefully decorated with beautiful touches everywhere--lovely patio with beautiful planting, a mix of antiques, and one of the sweetest breakfast rooms anywhere.

Room Tip: Upstairs is best. Downstairs rooms can be dar,
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  • Stayed: March 2013, travelled on business
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1  Thank Julie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ZeroGeorge, Owner at Zero George Street, responded to this reviewResponded 5 April 2013

We appreciate your glowing review of Zero George on your recent business trip. We will be sure to pass along your thoughtful notes to the staff. Thank you for taking the time to share your experiences with the Trip Advisor community. Thanks as well for your comments on our decor - we gave a lot of thought to the design! We hope to see you back in Charleston soon.

Sincerely, Lynn & Dean Andrews, Proprietors

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Reviewed 20 March 2013

Enjoyed 2 nights at this new hotel in Charlottesville: staff were friendly, breakfast was complete with great espresso in a sunny room, and the room was a good size. Very comfortable and within walking distance of the town center. Decor is sophisticated and unfussy.

  • Stayed: March 2013, travelled on business
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1  Thank Caroline N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ZeroGeorge, Owner at Zero George Street, responded to this reviewResponded 5 April 2013

We are so pleased to read about your wonderful experience at Zero George. We are glad you were able to enjoy breakfast in our café. We will be sure to have an espresso waiting for your next visit to Zero George.

Sincerely, Lynn & Dean Andrews, Proprietors

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Reviewed 18 March 2013

Spect two days and nights at Zero George. From moment of arrival the remarkable attention to detail makes it clear this is a very special place. Few hotels get the balance just right but this hotel does - fresh, modern, relaxed but elegant and perfectly attuned to a guests comfort and enjoyment. Housed in a series of historic structures the hotel feels intimate and welcoming. Hospitality and service was superb. And most importantly, we felt privileged to "discover" this place as early guests in its tenure. I travel frequently for work and pleasure. This is that special place I have been waiting for. I look forward to planning a trip back here and ideally soon.

Stayed: March 2013, travelled on business
Thank Robert H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ZeroGeorge, Owner at Zero George Street, responded to this reviewResponded 5 April 2013

Thank you for your superb review and for being one of our first guests. The team at Zero George strives to deliver exceptional service to every guest. We look forward to hosting you again soon in Charleston.

Sincerely, Lynn & Dean Andrews, Proprietors

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Reviewed 6 March 2013

I was delighted to discover a new favorite hotel in one of my favorite American cities. I was fortunate enough to be one of the first guests at Zero George, a recently opened fabulous boutique hotel in Charleston SC. Everything about Zero is refreshing, from the sophisticated residential interiors to the the warm, charming spot on service. The Zero George experience honors the tradition of Charleston while reflecting the best of its future. I can't wait to return once the chic bar and tapas menu are in place in April.

  • Stayed: February 2013, travelled solo
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1  Thank Anne H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ZeroGeorge, Owner at Zero George Street, responded to this reviewResponded 5 April 2013

We are so very pleased that you consider Zero George as one your new favorite hotels. Thank you for being one of our first guests to stay with us, we are glad we could provide an exceptional experience for you. We appreciate your glowing review and hope to host you again soon in Charleston. April is gorgeous here!

Sincerely, Lynn & Dean Andrews, Proprietors

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Reviewed 6 March 2013

We stayed at Zero George for a family reunion, and were happy to find that it's located within easy walking distance of all the action, yet removed enough to provide a restive home-away-from-home. The hotel is fresh and beautiful. Service is attentive and eager. The food and wine are delicious. And the staff couldn't be friendlier. The proprietors are very knowledgeable about the Charleston dining scene and had GREAT recommendations for both dinner and Sunday brunch.

Room Tip: The Veranda rooms are the very best choice for quiet seclusion.
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  • Stayed: February 2013, travelled with family
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2  Thank JDCharlottesville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ZeroGeorge, Owner at Zero George Street, responded to this reviewResponded 5 April 2013

Zero George is pleased to have hosted you for your family reunion. Thank you for your wonderful review. We are delighted we were able to provide a home away from home for you and your family. We look forward to seeing you again at Zero George.

Sincerely, Lynn & Dean Andrews, Proprietors

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Zero George Street

Address: 0 George St, Charleston, SC 29401-1543
Phone Number:
Region: United States > South Carolina > Coastal South Carolina > Charleston
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Suites
Hotel Style:
Ranked #3 of 62 Hotels in Charleston
Price Range: £268 - £466 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Zero George Street 4*
Number of rooms: 17
Official Description (provided by the hotel):
Zero George Street is Charleston’s European-style boutique hotel, established in restored historic residences, surrounded by lush courtyards. Designed with the sophisticated traveler in mind. A blend of historic architecture, with modern amenities, innovative bathrooms, and casually elegant guestrooms and suites, with adjoining open-air furnished veranda terraces. Located in the historic Ansonborough neighborhood, you will be within walking distance of the Battery, down East Bay Street with its restaurants, bars and retail, and across from the waterfront development – SC Aquarium, Cruise Ship terminal, and the Gaillard Arts Center. ... more   less 
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