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“Great Food, Great Customer Service”
Review of TBonz Gill & Grill

TBonz Gill & Grill
Ranked #226 of 938 Restaurants in Charleston
Price range: US$10 - US$20
Cuisines: American, Steakhouse
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Restaurant details
Dining options: Lunch, Dinner, Reservations
Description: TBONZ WEST ASHLEY: temporarily closed for renovations as of August 20th. We will reopen in two weeks! Our name says we're famous for tender, juicy steaks. But TBonz also serves a complete menu to whet any appetite. From fresh, local seafood to low country specialties, customers will savor the flavor in our casual atmosphere. All of our TBonz Gill & Grill steakhouse restaurants feature a family-friendly dining room. Our kidz menu for children 12 and under offers small portions of classic children's favorites.Our daily Happy Hour in the bar attracts locals and tourists alike. Enjoy one of our award-winning Homegrown Ales on tap that complement any meal. We highly recommend our signature appetizer Tommy's Texas Cheese Fries Deluxe.
Reviewed 24 December 2013

My wife and I went on a weekend get-a-way and selected Wyndham Ocean Ridge in Edisto Island, South Carolina. One of our primary plans were to travel to Charleston, eat fine cuisine, and participate in the cultural experience.

In our past visit to Charleston, we eaten a variety of outstanding restaurants includng Hymans. This time around we wanted to try something different in Tbonz's. My wife had been referred to this place. We went for dinner. It's was raining. You can imagine my excitement, driving in the rain for food.

The menu selection was very good. My wife opted for She Crab. I wasn'r hungry. I watch her delight over the selection.
It's a great place to visit to eat. The manager came out and asked us how we were enjoying our meal. We had a great time talking with him. He explained the history and value of the business. He tried everyway to make our visit special. The waitress was pretty good.

We enjoyed the experience and would recommend it as a basic ingredient for a successful experience of Charleston living.


Thank DrGreen2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (114)
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89 - 93 of 114 reviews

Reviewed 12 December 2013

We were a party of three. The restaurant was empty, which is usually not a good sign. The menu was small and the food was overpriced, especially since soup or salad was not included in the entrée, as it typically is in other similar restaurants. My wife ordered the 9 oz. filet mignon, and it was small and oblong, as if a piece had been cut out. We have never seen this before, and the waitress insisted it was 9 oz., but it clearly was not. The steaks had a burnt spice taste, as well. The cost was $30/ person with only water to drink. Go to Outback - you will save money and get a better meal.

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1  Thank RobPC2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 November 2013

This restaurant was right around the corner from our hotel. We had a party of 9 on a Friday night --- the staff TBonz was so very accommodating. Only had to wait about 15 minutes --- they pushed some tables together for us right in front of their big windows facing the street. Our drinks and appetizers (trio of dips as well as fried pickles) were all very good. Being a vegetarian at a steakhouse, the waitress recommended the flash fried brussels sprouts. I must say I was hesitant but I took her advice and they were delicious!!! Actually googled them to find a recipe to recreate them at home. Thanks for the good service and helping our large group. Everyone enjoyed their evening and their meals!

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Thank Karen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thanksfordining, Public Relations Manager at TBonz Gill & Grill, responded to this reviewResponded 11 November 2013

Karen, thank you so much for choosing TBonz! We are so happy to hear that you and your group enjoyed your evening with us and that our staff took great care of you! Further, we are delighted that you enjoyed the Flash Fried Brussels Sprouts; being a steakhouse we want our vegetarian friends to feel accommodated. We hope that next time you and your group are in the area we have the pleasure of serving you all again!

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Reviewed 22 October 2013

I'll give newly opened restaurants 3 tries and established ones 2 but after going to this place once I won't be back. Atmosphere was bland, service not very good, menu unimaginative and the steak was cafeteria/buffet style at the best.

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Thank N B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thanksfordining, Guest Relations Manager at TBonz Gill & Grill, responded to this reviewResponded 30 October 2013

Thank you for visiting us at TBonz Gill and Grill and thank you for taking the time to provide us with feedback on your experience. At Tbonz, providing every guest we encounter with an exceptionally high level of service and hospitality, paired with equally impressive food and beverage, is always our goal. We serve only the highest quality Certified Angus Beef as well, in order to always offer our guest a tremendous steak, at a great value. It is clear from your comments, however, that we have severely failed to meet those goals in your recent experience. At TBonz, we do take the comments we receive from our guests very seriously and we will be reviewing your comments closely with our entire staff and culinary team, in order to learn from these mistakes, and improve future guest experiences. This recent experience is by no means a representation of our truly high standards and we appreciate you bringing these points to our attention. Thank you again for visiting us and taking the time to provide these comments. We hope to have the opportunity to see you again soon, in order to provide you with an experience that displays our true passion for service, hospitality, and food and beverage.

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Reviewed 8 October 2013

We read the reviews and were disappointed with the service and the food. We had to ask several times for silverware and extra napkins. My husbands steak was cold and of our waiter was no where to be found when we wanted another drink or needed something. Was very disappointed and definitely will not go back.

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Thank Kristesk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thanksfordining, Guest Relations Manager at TBonz Gill & Grill, responded to this reviewResponded 30 October 2013

Thank you for visiting us at TBonz Gill and Grill and thank you for taking the time to provide us with feedback on your experience. Providing every guest we encounter with an exceptionally high level of service and hospitality, paired with equally impressive food and beverage, is always our goal at TBonz. There is no excuse for the lack of attentive and detailed service that we clearly provided you in this recent visit, nor is there any excuse for the lack of care we displayed in the service of your husbands steak. You should never have to ask for silverware, nor should your food ever be cold. We do take the comments we receive from our guests very seriously and we will be reviewing your comments closely with our entire staff and culinary team, in order to learn from these mistakes, and improve future guest experiences. This recent experience is by no means a representation of our truly high standards and we appreciate you bringing these points to our attention. Thank you again for visiting us and taking the time to provide these comments. We hope to have the opportunity to serve you again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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