This is a new hotel, opened in spring 2014 and is located next to the town boat dock--an attractive feature. There is a shuttle that runs allegedly every hour to take guests to Waterfront Park (the hotel is NOT downtown) A too-small swimming pool is located adjacent to the docking areas. Rooms are adequate but carpet needs vacuum. Perhaps because the hotel is so new, numerous service issues need to be worked out--e.g., the maid does not remember to bring a bathmat even when needed and housekeeping is lackluster; the waitstaff is indifferent, untrained and ignores the guests 2/3 of the time (on several days,we had to interrupt two waitstaff members who were idly chatting to place our order): no menu is made available for the different prices of breakfast items if one is not having the buffet; eggs on buffet took turns between being dried out and undercooked depending on the day, etc. The real cincher was that on a Saturday night the shuttle did not come into town to pick up a large number of guests who were waiting there. After calling the hotel to find out why, the shuttle was finally sent to do a pick up but the desk staff denied that there was regular hourly pickup--desppite the fact that the usually very courteous and well informed van drivers had assured everyone that pick up was automatic at a certain hour! And the list goes on. Clearly management needs to work out a myriad of glitches in service.
- Official Description (provided by the hotel):
- Set on the picturesque Ashley Marina, by the banks of the Ashley River, the stylish Hilton Garden Inn Charleston Waterfront/Downtown hotel is in the heart of downtown Charleston, SC. Enjoy easy access to Charleston's Historic District, The Medical University of South Carolina, The Citadel, College of Charleston, South Carolina Aquarium, as well as Historic Plantations, shops, restaurants, and beaches. A complimentary shuttle service runs to and from the hotel to Charleston's Historic District, just 1.5 Miles away. Each comfortable guest room and suite features a Serta Suite Dreams(R) bed, and modern amenities including complimentary WiFi, an ergonomic desk, a 42-inch LCD TV, Keurig(R) coffee and tea maker, mini refrigerator and microwave. Start each day with a cooked-to-order breakfast in the Garden Grille & Bar, and grab a snack at any time from the 24-hour Pavilion Pantry(R). Work out in the complimentary 24 -hour fitness center and swim in the outdoor seasonal pool overlooking the water. Hold an event at this Charleston, SC hotel with three meeting spaces, on-site catering and a complimentary 24-hour business center. ... more less
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