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“Beautiful hotel and AMAZING staff”

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Holiday Inn Express Charleston Downtown - Ashley River
Ranked #46 of 61 Hotels in Charleston
Long Island, NY
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Beautiful hotel and AMAZING staff”
Reviewed 29 July 2013

This was a wonderful stay overall. The hotel was very modern and updated, rooms were large, complimentary breakfast was delicious, free wifi, relaxing pool area and tons of other amenities.

As a hotel employee, I know how stressful it can be working In the hospitality industry, there are many complaints, phones ringing off the hook, endless check- ins etc... The staff here went above and beyond in every aspect. Becca, Chris, Brian, Liza and Tiffany are all OUTSTANDING in their customer service skills. They gave us directions, local sites, restaurants and places to visit. Chris and Becca even accommodated our request for a room change to a poolside balcony room. Tiffany recommended a wonderful restaurant for us to have dinner. This staff truly expressed me and I found them to be the most important aspect of this property. I would recommend this hotel and love to stay here in the future.

  • Stayed July 2013, travelled with family
    • Value
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Helpful?
Thank LSimm0ns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChasHIE-GM, General Manager at Holiday Inn Express Charleston Downtown - Ashley River, responded to this review, 1 August 2013
We are very flattered by your kind words. Our employees are our most important asset. We love to see them recognized. They are the ones that can truly turn your stay into an experience. Thank you!
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723 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (150)
Date | Rating
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English first
Charleston, South Carolina
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 July 2013

We were extremely impressed with the service we received from this hotel. Everyone was very nice and willing to help.

The maintenance gentleman Alfonso was a very hard worker as we witnessed him being very hospitable to everyone he came in contact with. He also fixed our microwave immediately, even going as far as going home to get a surge protector to accommodate our faulty plug. He had the job fixed very quickly and was very diligent in making sure it got done. A great asset to this hotel and worth more than he is probably getting paid.

  • Stayed July 2013, travelled with family
    • Value
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Helpful?
1 Thank Woody672
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChasHIE-GM, General Manager at Holiday Inn Express Charleston Downtown - Ashley River, responded to this review, 26 July 2013
Thank you so much for your wonderful words about our employees, especially Alfonso. We love when our guests recognize individuals as it gives all of us that much more incentive to provide the highest possible service possible!
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Stone Mountain, Georgia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 July 2013

My family and I had a great stay at this Holiday Inn Express. I would stay at this place again. The loacation was also excellent. It was just far enough from being downtown. The hotel employees were excellent as well. They were very helpful and the service was excellent.

  • Stayed July 2013, travelled with family
    • Value
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Helpful?
1 Thank ronny26_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChasHIE-GM, General Manager at Holiday Inn Express Charleston Downtown - Ashley River, responded to this review, 26 July 2013
Thank you very much. We love to provide the value of staying close to the Historic District without sacrificing the high level of service you deserve!
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St. Augustine, Florida
Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 20 July 2013

Wife and I just stayed here for 5 nights and 6 days. Was in town for our 10 year anniversary! Hotel was very clean, staff very nice and helpful! It is easy to get around town and into historic part of town from hotel. Pool is nice and breakfast helps start your day off right! Rooms are modern and everything you need for resting. Would recommend hotel to anyone coming into Charleston! Price is fair as well!!

Room Tip: I had a first floor room that was pet friendly. $25 a night to have my dog come with me! Well worth...
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  • Stayed July 2013, travelled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank iceman2011_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChasHIE-GM, General Manager at Holiday Inn Express Charleston Downtown - Ashley River, responded to this review, 26 July 2013
Happy Anniversary! We are so happy you enjoyed your stay. It was our pleasure to share in your special milestone. We welcome the whole family -- including your fur baby!
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Frankin, n carolina
1 review
Reviewed 18 July 2013

Had a wonderful room and stay at your facility. Did not expect such a good breakfast. Attentive staff and extended menu of hot foods. Had a parking issue and want to commend the efforts of your security staff, Alfonso. He personally assisted us in finding a safe and secure parking area when your lot was entirely full and escorted us (two ladies) back to the lobby. Wonderful person with a great personality taking pride in his job with a positive attitude. Will definitely recommend your hotel and thank Alfonso again for us for a job well done!

  • Stayed July 2013, travelled with family
    • Value
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Helpful?
Thank Carolyn V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChasHIE-GM, General Manager at Holiday Inn Express Charleston Downtown - Ashley River, responded to this review, 26 July 2013
We are very happy we were able to exceed your expectations. Thank you for recognizing Alfonso.
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Thomasville, Georgia
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 11 July 2013

We spent 3 nights here. The staff was very friendly,helpful and courteous. I found their breakfast buffet to be great. Fresh prepared food: eggs, bacon, sausage. Fresh fruits: oranges and bananas. The food was always hot and fresh. The staff in the buffet area where friendly. The room was very clean and the beds where firm. The trolley bus stops here to take you downtown. There is no charge for the trolley. The best way to get downtown, if you don't want to drive.

  • Stayed July 2013, travelled as a couple
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Helpful?
4 Thank 1942KENNEDY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChasHIE-GM, General Manager at Holiday Inn Express Charleston Downtown - Ashley River, responded to this review, 26 July 2013
Thank you for your accolades. You mentioned some of the great things we are proud to offer our guests; a complimentary hot breakfast, along the DASH free trolley line to the Historic District, and a helpful and friendly staff.
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Inman, South Carolina
Level Contributor
51 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 9 July 2013

Staying here for a week while a student at MUSC. They gave me a great rate, so I was afraid I would get a substandard room. Not to worry! I love the room.

Chris at the front desk is wonderful and friendly. I love that the room has a (small) coffee maker, as well as a microwave and refrigerator that come in handy. Bathroom is small but spotless. Breakfast is very good in the mornings.

Overall, very pleased with my stay and the cleanliness.

  • Stayed July 2013, travelled solo
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank airport_brat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChasHIE-GM, General Manager at Holiday Inn Express Charleston Downtown - Ashley River, responded to this review, 26 July 2013
Thank you for your review! We couldn't ask for better than a "Highly Recommend" from a Trip Advisor Senior Reviewer. We are the perfect location while visiting MUSC as a student or patient. Good luck with your studies at MUSC!
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Additional Information about Holiday Inn Express Charleston Downtown - Ashley River

Property: Holiday Inn Express Charleston Downtown - Ashley River
Address: 250 Spring St, Lockwood Drive, Charleston, SC 29403-5102
Phone Number:
Region: United States > South Carolina > Coastal South Carolina > Charleston
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#34 Family Hotel in Charleston
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Holiday Inn Express Charleston Downtown - Ashley River 3*
Number of rooms: 153
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Charleston Downtown - Ashley River.We are perfectly located adjacent to the Medical University of South Carolina and in close proximity to Charleston's Historic District. This new Holiday Inn Express features views of the Ashley River, a beautiful outdoor pool, Express Start hot breakfast and free high-speed wireless Internet. We are also just down the street from Brittlebank Park with its state-of-the-art playground and fishing pier and within walking distance to Joe Riley Baseball Field, home of the Charleston Riverdogs. Plus, we are convenient to the Charleston area's many historic plantations, golf courses, and pristine beaches. ... more   less 
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Also Known As:
Best Western Charleston
Charleston Best Western

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