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“Very helpful people”

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Best Western Charleston Inn
Ranked #24 of 61 Hotels in Charleston
Certificate of Excellence
Reviewed 18 March 2013

You couldn't ask for a more helpful and polite desk person than Ja'na. Her smile and pleasantness was such a comfort after a long drive. Didn't make me feel stupid for forgetting my toothbrush. We would stay there again because we had such a positive experience there.

  • Stayed: March 2013, travelled with family
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Thank Pat K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bill R, General Manager at Best Western Charleston Inn, responded to this reviewResponded 23 March 2013

Dear Pat K,

Thank you so much for taking the time to write about your experience at our property. We appreciate the feedback very much.

I was so happy to read that Ja'na was able to take such good care of you during your visit. We consider all of our associates gems; Ja'na is truly a diamond amongst those gems.

Again, thank you for your comments. We hope to serve you again.

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942 - 948 of 1,247 reviews

Reviewed 16 March 2013

,its FANTASTIC ,when you look out from your window its like looking at the Caribbean with trees bushes ,flowers ,the place is so clean and well kept, ladies on front desk are very nice with a welcoming( and ask me anything ) attitude,pool is the deepest I've ever seen in a hotel and very clean, they only had one computer terminel BUT they have a BIG(not sure how to explain it ) screen travel computer about 6 people at a time can see what is going on in Charleston for shows ,weather ,almost anything.Every thing about this hotel is fabulous .Down town go to BUBBA GUMPS restaurant its a fun place and reasonably priced also went to MERCERY PUB good food but its a sports bar( so of course noisy),we also went to a 50s show it was VERY GOOD . Because of all these good things i really enjoyed my stay in Charleston.Ill be back

Room Tip: i think all rooms here would be ok
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  • Stayed: March 2013, travelled as a couple
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Thank Freda C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bill R, General Manager at Best Western Charleston Inn, responded to this reviewResponded 23 March 2013

Dear Freda C,

Thank you so much for taking the time to write such a wonderful review of our property. We really appreciate the feedback.

It was a pleasure to read that you enjoyed you visit with us. Thank you so much for noticing our landscaping; our maintenance team works hard to keep it looing its best.

Again, thank you for your comments. We hope to see you the next time you visit Charleston.

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Reviewed 9 March 2013

I stayed here a few weeks ago and it was a nice stay. My room was clean. It appears the room was recently upgraded and the furniture seemed outdated but I don’t think that really is a big deal. The location was pretty good as well. It was just a short drive to downtown Charleston.

  • Stayed: February 2013, travelled on business
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Thank Suzl4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bill R, General Manager at Best Western Charleston Inn, responded to this reviewResponded 16 March 2013

Dear Suz14,

Thank you for taking the time to post your comments. We always appreciate feedback from our guests.

I am sorry that you did not thoroughly enjoy your visit. We did recently upgrade the rooms; the furniture package is on our list of future projects.

Again, thank you for your comments. We hope to serve you again.

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Reviewed 7 March 2013

My family and I stayed at this hotel for a weekend and the service was super!!!! I have never been to a hotel where the entire staff went above and beyond to ensure our comfort. One woman in particular Ms. Sheryl Chavis was the best. She was attentive very polite and made sure we knew everything we needed to know, she even suggested some places we should visit while we were in the city. While everyone was great Ms. Chavis seemed genuine. She deserves a raise lol!!!!!!

  • Stayed: February 2013, travelled with family
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Thank Private P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bill R, General Manager at Best Western Charleston Inn, responded to this reviewResponded 16 March 2013

Dear Private P,

Thank you for taking the time to post your review of our property. We really do appreciate the feedback.

It is always a pleasure to read that our associates have made a positive impact upon someone's experience. It is especially rewarding when a guest takes the time to recognize that associate by name. I am sure Sheryl will be very happy to see that she had such a positive effect upon your visit.

Again, thank you for your comments. We hope to serve you in the future.

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Reviewed 1 March 2013

  • Stayed: February 2013, travelled on business
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Review collected in partnership with Best Western
Thank Gloria J
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Bill R, General Manager at Best Western Charleston Inn, responded to this reviewResponded 16 March 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 1 March 2013

The staff was superb..from the front desk people answering questions and offering suggestions to the breakfast room staff to the cleaning staff .

The location is especially convenient to downtown and for visiting other sights in the area if one has a car.


Sweetgrass Best Western is an excellent choice for visiting Charleston with a car. It is a quick and easy ride to downtown and easy access to multiple sights in the Charleston area. The hotel is clean and well kept with terrific staff. The front desk people were all friendly and full of useful information and suggestions for first time visitors. The breakfast area staff kept it running smoothly and efficiently. The room was consistently cleaned. Beds and pillows were very comfortable.

  • Stayed: February 2013, travelled with friends
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Thank RoadtripperFun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bill R, General Manager at Best Western Charleston Inn, responded to this reviewResponded 16 March 2013

Dear RoadTripperFun,

Thank you for taking the time to review our property. We really do appreciate the effort our guests make to share their comments.

Our make a concentrated effort to hire those associates who have a passion for service and who understand our mission to insure that each guest enjoy not only their stay with us but their visit to Charleston as well. It seems, in your case at least, that we came close to achieving this goal.

Again, thank you for your comments. We hope to see you again.

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Reviewed 27 February 2013

The hotel was especially comfortable,and the management superb.The hotel front desk clerk,Tika was very helpful,one of the nicest we encounted on our trip.We will make this our stop when visiting Charleston.

  • Stayed: February 2013, travelled as a couple
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Thank susanne m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bill R, General Manager at Best Western Charleston Inn, responded to this reviewResponded 16 March 2013

Dear Susanne m,

Thank you for taking the time to write a review of our property. We always value feedback from our guests as it allows us the opportunity to improve.

Our associates are the lifeblood of our operation; it was rewarding to read that Tika made such a positive impact on your visit to Charleston.

Again, thank you so much for the review. We look forward to serving you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Charleston Inn

Address: 1540 Savannah Hwy, Charleston, SC 29407-7845 (Formerly BEST WESTERN Sweetgrass Inn)
Phone Number:
Region: United States > South Carolina > Coastal South Carolina > Charleston
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#2 Best Value Hotel in Charleston
#23 Business Hotel in Charleston
#36 Romantic Hotel in Charleston
#36 Family Hotel in Charleston
Price Range: £62 - £162 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Charleston Inn 2.5*
Number of rooms: 87
Reservation Options:
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Also Known As:
Best Western Sweetgrass Hotel Charleston
Best Western Charleston
Charleston Best Western

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