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BEST WESTERN Charleston Inn
Ranked #28 of 60 Hotels in Charleston
Certificate of Excellence
kawkawlin, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“good hotel”
4 of 5 bubbles Reviewed 9 May 2014

We had a great experience for the hotel. The breakfasts were delicious, plenty of variety, and the pool was quite refreshing after a day of walking downtown Charleston. The only thing that we saw could be improved upon is the knowledge of local attraction. I would recommend for any hotel to encourage, if not help pay for, their staff to experience these attractions first hand so they may be better able to recommend based upon experience.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
2 Thank Nicole G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bill R, Manager at BEST WESTERN Charleston Inn, responded to this review, 10 May 2014
Dear Nicole G,

Many thanks to you for the awesome review. I'm so pleased that your experience with us was great. I did notice that you were dissatisfied with the lack of knowledge of attractions by the front desk staff. We did use this as a training opportunity and look forward to being able to provide better service in this area to all of our future guests. Thanks again for the feedback and please visit with us again.
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1,094 reviews from our community

Traveller rating
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    361
    119
    62
    45
See reviews for
387
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64
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (145)
Date | Rating
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English first
Mantua, New Jersey
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 7 May 2014

A very clean hotel, the grounds and pool area is nice too, they give you an up scale breakfast , fresh and hot waffles, pan cakes alone with all the usual food. rooms were clean and the bed was great.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
2 Thank William H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bill R, Manager at BEST WESTERN Charleston Inn, responded to this review, 10 May 2014
Dear William H,

Thanks for such a positive review. We really appreciate it. I loved the fact that you thought we were really clean, had a good breakfast selection, and thought the beds were great. Thanks again for staying with us.
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Sarnia, Canada
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed 7 May 2014

First time in Charleston and stayed here for 2 nights. Staff was amazing. So friendly and helpful. Breakfast each morning was more than enough to fill you up. Room was well kept and clean. Shower was awesome!! Probably one of the best I have ever experienced in a hotel. (and I have stayed in many) Perfect pressure and constant temperature. Good value for the location. Not a problem at all to get downtown. Would definitely recommend this hotel.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank mikeinOntario
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bill R, Manager at BEST WESTERN Charleston Inn, responded to this review, 10 May 2014
Dear mikeinOntario,

I'm super delighted to hear that you spent your first nights in Charleston here with us. Thanks so much for choosing us. I really do appreciate you taking the time to post such a an awesome review. It is great to see that you thought the staff was amazing and the shower to be one of the best you ever experienced. We would love to take care of you again if you ever find yourself back in the Charleston area.
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New Bern, North Carolina
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 2 May 2014

Clean comfortable room, reasonable rates and a five minute drive to Old Charleston. They take dogs, and there is a dog walking area in the back. The bathroom is a bit small, but if you are there to do some sightseeing in Charleston, the bathroom is not too important. Overall good service, clean, good breakfast.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Kevinthegr8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bill R, Manager at BEST WESTERN Charleston Inn, responded to this review, 10 May 2014
Dear Kevinthegr8,

Thanks for taking the time to post this review. I would like to thank you for selecting us to take care of you and your pet while you were in Charleston. I am quite pleased that you found the rooms to be comfortable, clean , and that you thought we provided you with good service overall. Thanks again and is was a pleasure to serve you.
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Rochester, Minnesota
Level Contributor
417 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 163 helpful votes
3 of 5 bubbles Reviewed 2 May 2014

We stayed for 2 nights. Cab very convenient to go downtown and spend the day. Decent sandwich place (BBQ) within walking distance. Breakfast at hotel reasonable. Rooms comfortable, clean and quiet. We did have problems with the internet gateway (I think it is their service provider - not a hotel router issue). We were able to use, but with intermittent difficulty. Staff was very friendly and helpful. Nice pool area. We were in the back building which is a little bit of walk to the main lobby.

Room Tip: Request main building to be closer to pool and lobby. They do have smoking rooms.
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gwen G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bill R, Manager at BEST WESTERN Charleston Inn, responded to this review, 10 May 2014
Dear Gwen G,

Thanks for choosing to stay with us. We appreciate your review. I noticed that you found our rooms to be comfortable, clean and quiet. I do apologize that you had an issue with the internet service during your stay. I would love the opportunity to serve you again as we have addressed all service issues with our provider.
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Lewistown
Level Contributor
101 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed 1 May 2014 via mobile

Close to downtown, about 10 minutes into the center of Charlestown. Rooms were very clean. No problems during our 2 night stay. Breakfast for a hotel was better than usual. Waffles( plain or blueberry ) pancakes, breads, pastries, chocolate milk just to name a few of the items. Not sure what more You could expect from a free hotel breakfast. It was nice too that there were a few tables outside the breakfast room that could be used for breakfast. There is a woman in the breakfast room who is awesome. She made our waffles and brought them to us, cleared our table as we were eating and was just a pleasant addition to the breakfast. Overall a great place to stay. Would recommend the hotel.

Stayed April 2014, travelled as a couple
Helpful?
1 Thank WheelerFamily805
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bill R, Manager at BEST WESTERN Charleston Inn, responded to this review, 10 May 2014
Dear WheelerFamily805,

Many thanks to you for posting this lovely review. We were so thrilled to see how much you enjoyed the breakfast during your stay with us. I was also pleased that you felt the breakfast attendant too great care of you while you were here.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York
Level Contributor
65 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 bubbles Reviewed 27 April 2014

We searched for a hotel that would be convenient to downtown Charleston and that was reasonably priced for a weeklong stay, so we chose this Best Western. Overall, the value was pretty good. The room we were in was clean, mostly updated (newer looking carpets and flooring, drapes and bedding). The bathroom fixtures and wall tile was somewhat older but well maintained. Excellent breakfast each morning.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
3 Thank GeezLouise29790
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bill R, Manager at BEST WESTERN Charleston Inn, responded to this review, 10 May 2014
Dear Michelle29720,

Thanks so much for posting this review. We are vey pleased that you found our property to be well maintained and the breakfast to be excellent. If you ever visit Charleston again please make sure we are in your plans.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BEST WESTERN Charleston Inn

Property: BEST WESTERN Charleston Inn
Address: 1540 Savannah Hwy, Charleston, SC 29407-7845 (Formerly BEST WESTERN Sweetgrass Inn)
Phone Number:
Region: United States > South Carolina > Coastal South Carolina > Charleston
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#4 Best Value Hotel in Charleston
#23 Business Hotel in Charleston
#36 Romantic Hotel in Charleston
#36 Family Hotel in Charleston
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — BEST WESTERN Charleston Inn 2.5*
Number of rooms: 87
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Ebookers, Travel Republic (UK), Odigeo, TripOnline SA, Traveltool, S.L.U., Evoline ltd, Cancelon and HotelQuickly so you can book your BEST WESTERN Charleston Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Sweetgrass Hotel Charleston
Best Western Charleston
Charleston Best Western

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