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“Great staff”

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Best Western Charleston Inn
Ranked #24 of 62 Hotels in Charleston
Certificate of Excellence
Reviewed 30 July 2014

We had reserved a queen room for this past weekend. We were moving our son to Charleston and he expected to move in to his apartment on Saturday. Unfortunately he was not able to move in until Monday. The hotel staff was very helpful in changing our room to another room to accommodate 4 people.
The room was very nice, the pool was great and the breakfast was very good.
We would definitely recommend this hotel and will stay again the next time we are in Charleston.

  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank conmoore1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bill R, General Manager at Best Western Charleston Inn, responded to this reviewResponded 2 August 2014

Dear conmoore1234,

Thank you for taking the time to share your comments. We really appreciate it.

I was delighted to read that you enjoyed your visit with us and that you found our staff to be great. We share these reviews with them; I am certain they will be very happy to know that their hard work was noticed and appreciated.

Again, thank you for taking the time to write a review. I hope you'll choose to stay with us when you visit your son.

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773 - 779 of 1,305 reviews

Reviewed 29 July 2014

Just left this hotel. We had a comfortable stay: room was clean, bed and pillow were comfy, pool was nice and the staff were terrific. The breakfast was nice, not great but nice. Weekday dining room woman was great but the weekend one was surly and not on top of things. A special for longer stayswould be a nice touch but wasn't available. We would stay there again!

  • Stayed: July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank StacyHislop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bill R, General Manager at Best Western Charleston Inn, responded to this reviewResponded 2 August 2014

Dear StacyHislop,

Thank you so much for taking the time to share your comments. We appreciate the feedback very much.

I was very happy to read that you enjoyed your visit with us. I am sorry you found our weekend Breakfast Attendant to be surly. I will certainly speak to her and insure that she is retrained on our standards regarding guest service. Thank you very much for bringing the matter to my attention.

Again, thank you very much. We look forward to serving you again.

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Reviewed 28 July 2014

Sweetgrass Inn was reasonably priced and in a good location. The staff were helpful and easy to work with. (Rene' in the breakfast area was fantastic with her service!) The hotel lobby was clean and provided lots of good information and coupons for us to choose from.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Best Western
1  Thank Kevin N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bill R, General Manager at Best Western Charleston Inn, responded to this reviewResponded 2 August 2014

Dear Kevin N,

Thank you so much for the review. We really appreciate the opportunity to interact with our guests that this site provides.

I was very happy to read that you had a nice stay with us. I was delighted to know that Renee was able to make such a positive impact upon your visit.

Again, thank you so much. We look forward to serving you again.

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Reviewed 27 July 2014

My sister and I had Charleston on our bucket list of places to visit for a long while. The Sweetgrass Inn made our trip and three night stay there all the better! The rooms were very clean and comfortable..so nice after long days of sight-seeing. The staff were very professional. A big thanks to the breakfast gal!!! She took extra time to print out directions to old Charles Towne for us. Breakfast was full of great choices. We were overall very pleased.

  • Stayed: June 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
2  Thank Claudia W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bill R, General Manager at Best Western Charleston Inn, responded to this reviewResponded 2 August 2014

Dear Claudia W,

Thank you so much for taking the time to write a review of our property. We really appreciate it.

I was delighted to read that you and your sister enjoyed your stay with us as well as your visit to Charleston. We are so glad that we could help, in a small way, to remove something from your bucket list. As we share these reviews with the staff, I am certain they will be quite pleased to know their hard work was noticed and appreciated.

Again, thank you so much for the kind words. We hope to see you again.

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Reviewed 26 July 2014

This was a very comfortable hotel with great staff. It is convenient to downtown or area touring. The grounds were filled with flowers and lovely plants. We had a great stay and enjoyed the breakfast room every morning. Renee at the breakfast room made everyone welcome and kept the place spotless.

  • Stayed: July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Best Western
1  Thank Lemae H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bill R, General Manager at Best Western Charleston Inn, responded to this reviewResponded 2 August 2014

Dear Lemae H,

Thank you for taking the time to share your thoughts regarding your recent visit with us. We really appreciate the feedback we get from sites such as this one.

I was delighted to read that you enjoyed your visit with us. I was especially pleased to know that Renee was able to make such a positive impact upon your experience.

Again, thank you for the review. We look forward to serving you in the future.

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Reviewed 22 July 2014

We stayed the Best Western Sweetgrass Inn after spending the day in Charleston. This hotel offered a clean and comfortable room for us. Our room was on the second floor and we were pleasantly surprised with our vaulted ceilings and view of the pool. The bed was very comfortable.
Due to an early morning flight, we did not take advantage of their continental breakfast. Even though it is located on a busy road, we were not disturbed by any noise; however, certain times of the day can be challenging to get in and out of the entrance.

Room Tip: The vaulted ceilings on the second floor made the room seem very spacious.
See more room tips
  • Stayed: July 2014, travelled as a couple
    • Value
    • Sleep Quality
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1  Thank kcompoundsouth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bill R, General Manager at Best Western Charleston Inn, responded to this reviewResponded 2 August 2014

Dear Kcompoundsmith,

Thank you very much for taking the time to review our property. We really appreciate the feedback.

I was very happy to read that you enjoyed your stay with us and found your room clean and comfortable. I'm sorry you didn't get a chance to sample our breakfast. Hopefully, next time you visit you can stay longer and take advantage of all Charleston has to offer.

Again, thank you so much for the comments. We hope to serve you again.

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Reviewed 16 July 2014

Very Professional and Welcoming. Comfortable beds. Very nice breakfast room and patio. Nice large, well maintained swimming pool. Needed a room repair and was taken care of immediately. Good location.

  • Stayed: July 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
3  Thank Sheryl S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bill R, General Manager at Best Western Charleston Inn, responded to this reviewResponded 20 July 2014

Dear Sheryl S,

Thank you so much for taking the time to share your review. We really do appreciate it.

I was delighted to read that you enjoyed your recent visit with us. We share these reviews with our associates; I am certain they will be very happy to know that their hard work was noticed and appreciated.

Again, thank you so much for the comments. We look forward to serving you again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Charleston Inn

Address: 1540 Savannah Hwy, Charleston, SC 29407-7845 (Formerly BEST WESTERN Sweetgrass Inn)
Phone Number:
Region: United States > South Carolina > Coastal South Carolina > Charleston
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#2 Best Value Hotel in Charleston
#23 Business Hotel in Charleston
#25 Family Hotel in Charleston
#36 Romantic Hotel in Charleston
Price Range: £51 - £163 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Charleston Inn 2.5*
Number of rooms: 87
Reservation Options:
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Also Known As:
Best Western Sweetgrass Hotel Charleston
Best Western Charleston
Charleston Best Western

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