We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Outstanding service!” 4 of 5 bubbles
Review of BEST WESTERN Charleston Inn

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 2 more sites!
BEST WESTERN Charleston Inn
Ranked #26 of 60 Hotels in Charleston
Certificate of Excellence
Sunnyvale, CA
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Outstanding service!”
4 of 5 bubbles Reviewed 12 January 2010

I obtained a great rate at this hotel through Priceline.com. I was very pleased when I checked in since I received outstanding service by the deskclerk on duty. She could not have been nicer. Later I requested information about where to go to get some flowers for my daughter-in-law who had just delivered her baby the day before. I felt like I had my personal concierge service. Very pleasant hotel, convenient location, quiet and comfortable.

  • Stayed January 2010, travelled solo
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank obonekenob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SICGM, Bill Richards - General Manager at BEST WESTERN Charleston Inn, responded to this review, 18 January 2010
Many thanks to this guest for taking the time to post their comments. We pride ourselves on offering the best customer service in our area; it appears in this guest's case we came close to achieving our goal.

Thanks again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,072 reviews from our community

Traveller rating
    499
    352
    116
    62
    43
See reviews for
381
400
56
63
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (143)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Florida
Level Contributor
45 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 bubbles Reviewed 5 January 2010

This motel is located west of downtown Charleston in an area of new car dealerships. It is only a 10-minute drive to the downtown attractions. Since this is an exterior-corridor motel, parking is in front of your room, with some overflow parking surrounding the building. Traffic on the Savannah Highway can be heavy at times, so turning left into or out of the motel parking lot can take some patience.

The Best Western Sweetgrass makes a very good first impression. The exterior is nicely landscaped. I was surprised at the large and attractively decorated lobby. The front desk clerk was charming and attentive and check-in went smoothly and as booked. When I asked about nearby dining, the desk clerk provided a turn-by-turn printout and even offered coupons for the restaurant.

The first impression turned out to be a good indicator of what was to come. The medium-sized room was clean, quiet and attractive. Furnishings included two double beds, a night table, a desk with a chair, a dresser and a small round table with a chair. The room also included a microwave, refrigerator, coffeemaker, hair dryer, ironing board and iron, free wireless Internet, alarm clock and a television. Though the pillowtop double bed we slept in was comfortable, we usually sleep in a queen bed and found ourselves bumping into each other a bit even though we both are smaller sized adults. It seems that more double beds are being used in motels than we have noticed in the past.

The continental breakfast included waffles, oatmeal, cereals, bagels, toast, boiled eggs, coffee, tea and juices and a few similar items. Free coffee is also always available in the lobby. The seating area was full when we ate, so we had to share a table with other guests.

Check-out went quickly and the friendly desk clerk asked if everything was okay with our stay. She also offered a free map of the Charleston downtown area.

Overall, the Best Western Sweetgrass Inn exceeded expectations, providing clean and comfortable accommodations for a very reasonable rate. As long as the rate remained reasonable, this is a motel we would stay at again, even if the double beds are a bit small for us.

  • Stayed December 2009, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank anoviv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SICGM, Bill Richards - General Manager at BEST WESTERN Charleston Inn, responded to this review, 6 January 2010
Thnak you to this guest for taking the time to post their comments as well as for choosing to stay with us. We pride ourselves on offering clean, comfortable accommodations with excellant guest service. I am sure my staff will be very happy to hear that in this guest's case, we came very close to our goal.

Again, thank you for the wonderful comments and for your patronage! We appreciate it!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
South Carolina
2 reviews
5 of 5 bubbles Reviewed 4 January 2010

We just stayed for 5 nights because my granddaughter was born at MUSC on 12/28 with congenital heart defect. She is having her first surgery today and her name is Anna Grace.
Best Western had great breakfasts and clean rooms every day. Also, a very nice lobby with computer and printer if needed. The wireless connection was excellent. AND, we were able to bring our little dog, Dixie Cup, a miniature dachsund.

  • Stayed December 2009, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank kbhall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SICGM, Bill Richards - General Manager at BEST WESTERN Charleston Inn, responded to this review, 5 January 2010
I would like to thank this guest for taking the time to post their comments when they are obviously going through a very difficult period. As we do with all reviews, I have shared this review with my staff. The prayers of everyone here are going our to little Anna Grace. Hopefully, everything turns out well and she grows up happy and strong.

Again, thank you for your comments! We appreciate your business!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Indiana
1 review
4 of 5 bubbles Reviewed 2 January 2010

We were looking for a hotel close to our kids for the Christmas season and found this via tripadvisor. We were very happy with the room (ground floor: handicapped) and were glad we could pull up in front of the room for easy unloading of our luggage,ect. The pilllows were a little lumpy, but other than that, it was a nice, clean, affordable room. The woman at the front desk was very nice and helpful with directions. I would reccommend this to anyone traveling on a budget.

  • Stayed December 2009, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 12stepme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SICGM, Bill Richards - General Manager at BEST WESTERN Charleston Inn, responded to this review, 5 January 2010
Many thank to this guest for taking the time to post their comments as well as for choosing to stay with us. I am sorry the pillows were a little lumpy; we do change them frequently.

Again, thank you for your comments as well as your patronage!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Downingtown, Pennsylvania
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed 30 December 2009

We stayed here for 6 days while taking in the sites of Charleston. Overall a nice hotel. The grounds are beautiful and the hotel is painted a pleasant peach color. Our room looked out onto the pool which was also nice although it was too cold out to use. The hotel is located in a business district with a lot of car dealerships, convenient to downtown and local restaurants. Rooms are clean and comfortable and have an added bonus of microwave and mini fridge which we took advantage of. The staff is very courteous and helpful, especially the woman who monitored the breakfast room - very sweet. Continental breakfast is more than adequate but make sure you get there early as it gets crowded and they close it up by 9:00.
My only complaint is that the walls are super thin. I could hear my neighbors every time they showered or used the bathroom as if they were in my own room. I also had a neighbor who snored very loudly, hearing him even over the sound of the t.v. Also, there are only 4 rooms with king sized beds so if that's an issue for you, this may not be the place for you.

  • Stayed December 2009, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank donalddraper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SICGM, Bill Richards - General Manager at BEST WESTERN Charleston Inn, responded to this review, 3 January 2010
I would like to thank this guest for taking the time to post their review as well as choosing to stay with us. We always appreciate guest feedback, as it assists us in improving our operation. I am sorry that this guest found our walls thin, but they are constructed of concrete block. Perhaps in an upcoming renovation we can examine adding more sound proofing.

Thanks again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Coastal NC
2 reviews
4 of 5 bubbles Reviewed 19 November 2009

My husband and I just returned home from Charleston, SC. We stayed at the Best Western Sweetgrass Inn while we were there. The staff was extremely helpful and very pleasant to be around. The hotel was clean and well supplied.

  • Stayed November 2009, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 1danron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SICGM, Bill Richards - General Manager at BEST WESTERN Charleston Inn, responded to this review, 22 November 2009
I would like to thank this guest for taking the time to share their comments. We truly believe that the difference between an average hotel and an excellant hotel is the people. We strive to insure that every guest enjoys not only their stay with us, but their visit to Charleston as well. I am sure my staff will be very happy to know that their hard work was noticed.

Thanks again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
St. Louis
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed 11 November 2009

The rooms and grounds were clean and generally well maintained. The rooms could possibly go for a remodel in the near future, but they certainly weren't bad. Front desk staff was extremely friendly and helpful. Location is great IF you don't want to pay a premium for the downtown-area hotels--it's an easy 10-min. drive downtown and a few more minutes to the beaches. If possible, avoid rush hour when coming/going--it's terrible on that road...simply pulling out of the hotel is a chore at that time of day. MY ONE COMPLAINT: Housekeeping was NOT very good. Though the room was kept clean, they repeatedly forgot to replace toiletries, etc. They took our soap on day 1 and never replaced it for the remaining 2-3 days we stayed. Coffee was only sometimes replaced. It just seemed like they were in a hurry, and thus didn't adequately stock the room. In short, this hotel is not the nicest, but certainly not the worst, and as such, is a pretty great value when factoring cost/location.

  • Stayed November 2009, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Rodick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SICGM, Bill Richards - General Manager at BEST WESTERN Charleston Inn, responded to this review, 16 November 2009
I would like to thank this guest for staying with us and for taking the time to write a review. I am shocked that this guest experienced such terrible housekeeping service. I have discussed this review with our Housekeeping Manager. As a result of this guest's comments, we have stepped up our housekeeping inspections and found the housekeeper in question. This individual has been re-trained and the issue corrected. Many thanks to this guest for bringing the problem to my attention.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Charleston hotels
0.1 mi away
Sleep Inn Charleston
Sleep Inn Charleston
#37 of 60 in Charleston
4.5 of 5 bubbles 206 reviews
1.4 mi away
Comfort Suites West of the Ashley
1.1 mi away
Town & Country Inn and Suites
Show Prices
Show Prices
Show Prices
2.6 mi away
Holiday Inn Charleston Riverview
1.4 mi away
Hampton Inn & Suites Charleston /  West Ashley
2.4 mi away
Hawthorn Suites by Wyndham Charleston
Show Prices
Show Prices
Show Prices

Been to BEST WESTERN Charleston Inn? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about BEST WESTERN Charleston Inn

Property: BEST WESTERN Charleston Inn
Address: 1540 Savannah Hwy, Charleston, SC 29407-7845 (Formerly BEST WESTERN Sweetgrass Inn)
Phone Number:
Region: United States > South Carolina > Coastal South Carolina > Charleston
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#5 Best Value Hotel in Charleston
#23 Business Hotel in Charleston
#36 Family Hotel in Charleston
#36 Romantic Hotel in Charleston
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — BEST WESTERN Charleston Inn 2.5*
Number of rooms: 87
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Travel Republic (UK), Hotels.com and Odigeo so you can book your BEST WESTERN Charleston Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Sweetgrass Hotel Charleston
Best Western Charleston
Charleston Best Western

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing