If you accept this hotel for what it is you might be pleased. What is it? It is convenient to Charleston, The islands, and the airport. The rooms are good size. The desk (except for two) and the breakfast staff were very good and helpful. The breakfast was nice. Good pool. Free parking.
What it is not! I had two requests at the desk during the weekend. One was for coffee in the lobby. I was told she would fill it "in a while".. I told another desk person Sunday that the Internet has not worked for several days from the room. I was told he used his laptop all night and it was fine so it must be my laptop. Not so, my laptop is fine. I brought my laptop all the way to Charleston for nothing!
I had an issue with housekeeping and had to go to he desk for towels, soap, etc. I was told that we would get a $10.00 credit for my "trouble". I thought that was a nice touch---I never got the credit.
That is where this hotel falls flat. The small things that add to your enjoyment. They just do not pay attention to them. No local newspaper in the vending machine, really small pillows (you should throw them out). A housekeeping staff that is spotty at best.
The walls are very thing and you can easily hear the next rooms bathroom and TV.
All in all it has somethings going for it but a lot that is not.
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- Also Known As:
- Best Western Sweetgrass Hotel Charleston
- Best Western Charleston
- Charleston Best Western