I really couldn't believe this happened to us. After doing my research and reading a dozen or so reviews, my wife and I decided to stay at this hotel for a long weekend. We reserved one of the better rooms that they had. Unfortunately a huge winter storm came through a few days before we were to arrive and I knew we were not going to be able to make it since we live in a remote area. Some of the major roads/interstates were closed and the city projected that they would not be open for some time.
DURING the snow storm, I called the hotel, (48 hrs prior to us arriving), and they seemed VERY upset with me for cancelling. I informed the reservationist that we would love to make it, but the snow/ice would not allow us to make the 3-1/2 hour drive.
The reservationist stated we would be charged the full amount because she felt we should be able to make the drive in the ice/snow. I was someone taken back with this response. I told her unfortunately we will not be able to make it due to the inclimate weather and I requested again for her to cancel our reservation. She told me we would be charged the full amount and their was NOTHING I could do about it. She would not give me a cancellation confirmation number.
After I hung up the phone, I immediately called my credit card company and told them about the incident and to let them know I tried to cancel the reservation but we were not allowed to.
Just recently I got a letter from my credit card company informing me that Ansonborough Inn told them I DID NOT CANCEL THE RESERVATION THEREFORE I WAS BEING CHARGED THE FULL AMOUNT.
I could not believe Ansonborough Inn stated I did not attemp to cancel the reservation. Fortunately I called the credit card company the same day I tried to cancel with Ansonborough Inn to let them know I attempted to cancel the reservation. The credit card company has it on record that I tried to cancel the reservation but was not allowed to. I was informed I would get a full credit back on my credit card.
If I did not call the credit card company prior to the check in date, It would have been my word against this dishonest hotel and they would have gotten their money.
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- Also Known As:
- Ansonborough Hotel Charleston